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Updated: March 5, 2019
Oracle Support knows that to-do lists are long and time is short, so we’ve put together a robust portfolio of proactive tools, diagnostics, and learning resources designed to help you get more done with less effort – on premises or in the Cloud.

 

Through our award-winning My Oracle Support portal, you have access to powerful proactive tools, resources, and knowledge that can help you manage your applications and technology, and allow you to optimize product health and performance.
Begin by reviewing Oracle Support: Get Proactive (Doc ID 432.1), the main location to access proactive programs and product line content. This guide was developed by our own Oracle Support experts and is available via the My Oracle Support portal and Mobile My Oracle Support.

 

Doc ID 432.1 allows you to choose your product area and select the type of task you want to accomplish (Optimize, Resolve, or Upgrade), and will then provide you with resources tailored to your business need.
Get Proactive - Document 432.1
Check out the Get Proactive - Oracle Support Events Calendar (Doc ID 125716.1), which displays upcoming training and user group events. The Events Calendar will also display information about recorded events you can play back, and even let Oracle user groups add events by emailing Get-Proactive_ww@oracle.com!

 

The Events Calendar integrates with your own calendar via Outlook or Thunderbird, and is accessible through My Oracle Support or Mobile My Oracle Support.
Proactive Event Calendar
Request a Get Proactive Report for a personalized view of:
  • Your company’s service request (SR) footprint (by individual Customer Support Identifier)
  • Available proactive resources (relevant tools, trainings, and knowledge)
  • High-level My Oracle Support metrics for incidents, patch downloads, and knowledge accessed
Get Proactive Reports are delivered right to your inbox in three to five business days and will help you optimize your Support interactions through insights on usage and opportunities to further maximize your ROI.

 

Visit Get Proactive Report - Gain Valuable Insights & Maximize My Oracle Support Functionality (Doc ID 2096757.1) to request yours today – through My Oracle Support or through Mobile My Oracle Support.
Get Proactive Report
Connect to My Oracle Support Whenever You Need it, Wherever You Are
As an on-premise or Oracle Cloud customer, you can leverage Mobile My Oracle Support from http://support.oracle.mobi for on-the-go access to critical support information whenever you need it.
Mobile My Oracle Support lets you view, update, tag favorites, and save search information on service requests; you can also access and search knowledge documents, bugs and proactive services.
  • Managed Cloud Services customers – manage, schedule, and approve Requests for Change (RFCs) and save information on RFCs
  • Customer User Administrators (CUAs) can approve or deny any pending requests
Mobile My Oracle Support
Every one of our Get Proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support, so log in, get started, and “Get Proactive” today!
Business never sleeps and today’s IT professionals have to stay on top of the latest developments – from updates to patches to security alerts and more. Our My Oracle Support portal helps you be informed and efficient by providing options for receiving a range of email alerts and notifications.
Critical Patch Updates and Alert Notifications
Oracle issues alerts for quarterly Critical Patch Updates (CPUs), or when a unique security vulnerability is identified in Oracle products. Visit Critical Patch Updates and Security (Doc ID 281.1) for the latest information.
NOTE: Oracle Cloud operations and security teams regularly evaluate Oracle’s CPUs and Security Alert fixes, then apply the relevant patches in accordance with applicable change management processes.
Find out how you can set up your email alerts by following the instructions on the Oracle Technology Network.
Security Alerts and Bulletins
Hot Topics
You can personalize your "My Account" settings in My Oracle Support to subscribe to Site Alerts and Hot Topics email notifications, which provide information to help you most effectively manage your Oracle portfolio. These notifications are a great way to “get proactive,” and are a best practice if you want to receive targeted alerts for your selected products.
Remember: The more specific you are about your product interests, the more these My Oracle Support communications are personalized to your needs.
Hot Topics Settings
Alerts and notifications from My Oracle Support will help you optimize your time and get more done with less effort. What’s more, every one of our proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support.
Sign up for proactive alerts and notifications today!
Updated: May 2, 2019

 

Want to take your skills as a My Oracle Support user or Customer User Administrator (CUA) beyond basic tasks like opening Service Requests, adding authorized contacts, or checking the status of your tickets? Looking for advanced tips, tricks, and best practices for your products, like Oracle Database, Oracle E-Business Suite, or Oracle Engineered Storage? Trouble is, time is tight and other priorities are constantly competing for your attention…
Don’t worry; we’ve got you covered with Oracle Support Accreditations. This targeted learning program helps you build a customized toolkit of support resources and knowledge to optimize support interactions and realize the potential of your Oracle products. They are full of proactive best practices and recommendations you can leverage immediately to get ahead and stay ahead.
These self-paced, guided learning paths have two tiers: Level 1 offerings cover the My Oracle Support and Cloud Support portals, as well as Oracle Platinum Services, while Level 2 Accreditations offer product-focused learning paths to grow more specific knowledge. By getting accredited, you will:
  • Learn practical tips for working with My Oracle Support, including knowledge search and guided resolution strategies
  • Discover product-specific resources to help optimize, enhance, and secure your products
  • Optimize the support resolution process by following best practices and procedures when working with Oracle Support
With 16 learning paths for on-premise and Cloud customers, and over 42,000 total completions to date, Oracle Support Accreditation can add significant value to your operations.
Best of all, every one of our proactive tools, diagnostics, and resources is available to you at no additional cost as part of Oracle Support. Visit the Oracle Support Accreditation - Series Index (Doc ID 1583898.1), choose a learning path, and get started today!
My Oracle Support Essentials Webcasts August 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
        
These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
                             
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
                 
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
My Oracle Support Essentials Webcasts July 2018

Oracle Support delivers essential training for our customers via live web conferences and recorded sessions.
These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.
Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
As an Oracle Cloud Service Administrator or Oracle Fusion Applications user, you've long known that the rate of technological change today is unprecedented. Data center models are rapidly evolving and users can now access and consume needed resources on-premises, in the cloud, or in hybrid environments – from an ever-expanding range of interconnected devices. This means that you have to stay current on the latest developments so you can address today’s business imperatives, while also preparing to meet tomorrow's emerging requirements.
Time is clearly of the essence. While we can't help you clone yourself or stop the clock, we can give you the knowledge you need to help accelerate your journey to cloud services optimization…in just a few hours!
This targeted learning path features self-paced modules covering the topics that matter to you. If you have at least one Fusion Applications Cloud Service deployed, you'll unleash your potential through content on:
  • How to stay informed and connected to the Fusion Applications community
  • Diagnostics and troubleshooting
  • Patching and updates for cloud services
  • Service requests and guided resolutions

 

To reflect the breadth of the Fusion Applications suite, Oracle Support Level 2 Accreditation for Fusion Applications Cloud Services offers material and examples on a range of Applications Cloud Services that you can leverage in your own environment.
In short, Oracle Support Level 2 Accreditation for Fusion Applications Cloud Services will help you build new skills and further optimize Support interactions in a focused and time-efficient way. Best of all, it comes at no additional cost as part of your Oracle Support contract!
So what are you waiting for? Check out our quick-start guide to learn more and get registered today!
To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.
As an Oracle E-Business Suite administrator or user, what would you say if we could proactively spot issues on your systems and provide an alert? Better yet, what if we could offer a solution before you spent hours troubleshooting? We believe you would say “Great!” Who doesn't want to get more done with less effort?
We are continuously working to help you be more efficient and proactive, so you can keep your systems running smoothly and optimize your time. If that sounds valuable, let us introduce you to the world of Oracle E-Business Suite Support Analyzers.
Oracle E-Business Suite Support Analyzers are tools that work as part of your ongoing production maintenance program.

They go beyond diagnostics by specifically analyzing your environment in order to:
  • Identify known issues and offer solutions
  • Provide health checks and recommend actions
  • Act as data collectors to gather needed diagnostic inputs for Service Request (SR) resolution

 

There are 81 Analyzers available today (and more under development) in the following product areas:
  • Oracle E-Business Suite (core)
  • Financials
  • Manufacturing
  • Human capital management
  • Customer relationship management
Applications Database Administrators and Systems Administrators, as well as end-users with appropriate permissions, can execute Oracle E-Business Suite Support Analyzers on demand. Administrators can also set them up as concurrent processes for even greater flexibility. After they run, designated admins and users will get a summary of any findings in easy-to-read HTML reports that offer recommendations, solutions, and early warnings about items that should be reviewed or corrected. Results can be emailed to other reviewers too.

Oracle E-Business Suite Support Analyzers act in a read-only manner, so they’re proactive and efficient, as well as safe for your systems. They won’t make any data inserts, updates, or deletions within your environment at any time.

Best of all, Oracle E-Business Suite Support Analyzers come at no additional cost as part of your Oracle Support contract!

 

Check out our Oracle E-Business Suite Support Analyzers quick-start guide to learn more about features and benefits. Then log into My Oracle Support to review the Get Proactive with Oracle E-Business Suite – Product Support Analyzer Index (Doc ID 1545562.1) and the Oracle E-Business Suite Support Analyzer Bundle Menu (Doc ID 1939637.1), from where you can download the tools you need all at once.
Welcome to the world of Oracle E-Business Suite Support Analyzers, where today is your day to “Get Proactive”!
Oracle

Oracle Support
My Oracle Support Essentials Webcasts June 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

 

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

 

To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

 

Oracle

Oracle Support
My Oracle Support Essentials Webcasts May 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

 

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

 

To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

 

Oracle

Oracle Support
My Oracle Support Essentials Webcasts April 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

 

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

 

To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

 

Oracle

Oracle Support
My Oracle Support Essentials Webcasts March 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

 

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

 

To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

 

Oracle

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Ensure Optimal Performance with Oracle Support Level 1 Accreditation for Oracle Platinum Services
As an Oracle Platinum Services customer, you know that its proactive patching and monitoring features help your business avoid the unexpected by ensuring your systems stay stable, secure, and up to date…plus, it comes as part of Oracle Support with no incremental costs.  What’s not to love?

 

As technologists who optimize our optimizations, we can definitely relate. Oracle Support shares your focus on maximizing ROI, efficiency, and availability.  We are also deeply committed towards ensuring you’re successful.

 

That’s why we’ve created the Oracle Support Level 1 Accreditation for Oracle Platinum Services – the best way to ensure optimal performance on your eligible configurations.  The self-paced curriculum of this program is perfect for Oracle Platinum customers who want to grow their expertise.

 

Oracle Support Level 1 Accreditation for Oracle Platinum Services offers:
  • Core support documents, process knowledge, and the latest tricks to drive efficiency in supporting your configuration

  • Information about your administrative responsibilities and what Oracle Support covers

  • Opportunities to ask questions of product experts on special welcome calls

  • Knowledge to help you effectively deal with monitoring setups and any faults you may encounter

  • Tips to help you log Service Requests and deal with change management requests

  • Best practices for getting the most out of your My Oracle Support portal experience, including pointers to recommended resources maintained by our product teams

In short, you get a lot in this learning path – just like you do from Oracle Platinum Services!  To learn more and take the next step toward accelerating your journey to proactive optimization, check out Oracle Support Level 1 Accreditation for Oracle Platinum Services (Doc ID 2181586.1) today.

 

Oracle

Oracle Support
My Oracle Support Essentials Webcasts February 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

 

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

 

To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

 

Oracle

Oracle Support
Avoid the Unexpected with Oracle Auto Service Request
System Administrators, you’ve all been there:  you leave the office after work on a Friday evening and everything is humming along smoothly…but then, sometime in the middle of the night (and it’s almost ALWAYS the middle of the night, right?), your phone goes off because a process is hung up or a user can’t get to needed applications on your server, storage array, or other device.  Get out of bed, grab a cup of coffee, log in to troubleshoot…it’s nobody’s idea of a good time.

 

Well, we can help you sleep soundly at night and avoid the unexpected with Oracle Auto Service Request (ASR). ASR works 7X24X365 to isolate known faults, often before you can even detect a problem.  It can automatically upload needed diagnostic data to Oracle Support and open a Service Request on your behalf, reducing your workload and optimizing your efforts.  ASR can also dispatch needed parts to help accelerate resolution and restore availability.  It does so quickly and safely, with security across the software stack and only a single, outbound connection; you can even review all data sent to Oracle any time you want. Best of all, ASR comes at no additional cost as part of your Oracle Premier Support contract!

 

IT professionals worldwide trust ASR’s breadth and scale to help them unleash their potential and get more done with less effort. It leverages over 25,000 automation rules covering more than 760 product groups and is deployed at tens of thousands of installations in 147 countries. ASR’s automation, speed, security, and reliability help optimize resources and simplify work so you can focus on your “day” job (get it?)…

 

Check out our new ASR quick-start guide today to learn more about features and benefits.

 

Oracle

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Unleash Your Potential with Oracle Support Level 1 Accreditation for My Oracle Support Portal
Want to take your skills as a My Oracle Support user or Customer User Administrator (CUA) beyond basic tasks like opening Service Requests, adding authorized contacts, or checking the status of your tickets? You may have started exploring some other features and now want to maximize the effectiveness of your support interactions by discovering all the portal offers, then leveraging its tools and resources to save effort and increase efficiency. Trouble is, time is tight and other priorities are constantly competing for your attention…

 

Don’t worry; we know you have a “day job” and we’ve got you covered with the Oracle Support Level 1 Accreditation for My Oracle Support Portal. The self-paced, easy-to-consume modules will teach you to leverage available tools and resources, offer you time-saving best practices, and help you to unleash your potential by optimizing Support interactions.

 

To help you streamline portal usage and get more done with less effort, this curriculum will:
  • Provide the fundamentals of the Customer User Administrator role and Oracle Support Identifiers

  • Show you how to customize your My Oracle Support Dashboard

  • Offer tips and tricks for effectively searching knowledge or downloading patches and updates

  • Share best practices for hardware and software support

  • Get you proficient at creating and managing Service Requests

  • Familiarize you with Oracle’s Technical and Lifetime Support Policies

  • And more…

You’ll receive a personalized Certificate of Completion when you finish and can elect to display your achievement as part of your My Oracle Support Communities profile (see the “Accreditation Badges” tab for details).

 

Best of all, this and all Oracle Support Accreditations (Doc ID 1583898.1) come at no additional cost as part of your Oracle Support contract!

 

So what are you waiting for? Get started today and join the more than 25,000 others who have completed Oracle Support Level 1 Accreditation for My Oracle Support Portal!

 

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see https://community.oracle.com/docs/DOC-1022508 for instructions.