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Oracle

My Oracle Support Essentials Webcasts January 2018


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

My Oracle Support Essentials Webcasts December 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Search for My Oracle Support Content through Your Web Browser!
You asked and we listened!

 

We are pleased to announce that you can now use your favorite Web browsers and internet search engines to find the Oracle Support knowledge documents you need.

 

Our customers have always used the My Oracle Support portal to find solutions and documentation within Oracle's knowledge base, but many of you have told us that your research often begins on Google, Bing, or other search engines.  You've also let us know that you want to see Oracle Support content returned within those internet search results — and now you will.

 

While you can always search from our My Oracle Support portal, we’ve made more than 400,000 “HOWTO” and “PROBLEM” documents available as results in standard internet searches and will be making additional Knowledge Management assets and document types available soon.

 

Browser-based search results will identify the source of My Oracle Support content as “support.oracle.com” and will allow you to view a portion of the “Applies To” and “Goal” sections of the knowledge asset so you can identify if the given document might address your need.  Once you identify the document you're interested in, just click on the “Sign in” button and log into My Oracle Support to view the entire document.  If you do not have a My Oracle Support account, you can register and obtain an account by clicking the “Register” button.

 

For more information see My Oracle Support Knowledge Management Documents Go to Internet Browsers! (Doc ID 2328970.1)

 

Get More Done With Less Effort – Working Effectively with Oracle Support
If you're like most IT professionals, it can feel like you're getting busier by the minute, taking on more with less time and fewer resources. Your day is packed from start to finish and it can be a real challenge to fit everything in. Wouldn't it be great to get more done with less effort and regain some control over how you spend your time?
We hear you and we want to help! That's why we created the Working Effectively with Support infographic, a quick-start guide on the basics of leveraging the My Oracle Support portal and improving your user experience.
With a small investment of time, you can learn how to make your interactions with Oracle Support more efficient, more productive, and more tailored to your needs through information like:
  • A primer on best practices for learning, engaging with experts, self-solving issues, and opening Service Requests
  • An overview of fundamental My Oracle Support features and functions that can help maximize your productivity
  • A global directory of Support contact numbers for offices and experts near you
  • Guidelines on when and how to request management attention for your Service Request
For even more value-packed learning, register for a live Working Effectively with Support webcast, part of our Oracle Support Essentials Series – Doc ID 553747.1. Whether you're a DBA, a SysAdmin, an Apps administrator, or an IT Manager, Working Effectively with Support adds value.
Content is geared to a range of experience levels, from new My Oracle Support users looking to unleash their potential by gaining knowledge and expertise, to more experienced users who need a quick refresher and are striving to boost their effectiveness.
You'll learn how to increase productivity with time-saving tips and best practices; maximize the health and availability of your software and systems through proactive tools and diagnostics; and leverage the insights and skills you gain to optimize your support experience. Oracle Cloud and MICROS (Hospitality & Retail) users have tailored offerings targeted to their requirements, too, and it all comes in a variety of formats to best meet your learning needs.
Get started on optimizing your support experience today through Working Effectively with Support!
Oracle

My Oracle Support Essentials Webcasts November 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

My Oracle Support Essentials Webcasts October 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics such as how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

My Oracle Support Essentials Webcasts September 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

My Oracle Support Essentials Webcasts August 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

My Oracle Support Essentials Webcasts July 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

Oracle-Platinum-Services-Accreditation-NN.png
Oracle Support Accreditation: A Blueprint to Increasing Your Support Value!
Oracle Support Accreditation is one of several key resources in Oracle Support's Get Proactive program, focused on maximizing your Oracle Premier Support investment.  Whether you are new to or have already achieved accreditation, our series is designed as a guided learning path to:
  • Increase your expertise across core Support tools, and products.
  • Maximize the effectiveness of your support efforts by utilizing learning to implement best practices that save time and drive efficiency.
  • Gain insights directly from Oracle product experts.


Why should you get accredited?

Bottom line: The learning you gain helps you more easily deploy Support tools, leverage the best practices that align with your business model, and drive efficiency with a great variety of options. 

Let's take a look at some examples that illustrate this point:

  • In our first example, a user completes the Level 1 My Oracle Support Portal Accreditation. S/he sets up a few PowerView filters for targeted knowledge base searching in My Oracle Support, begins leveraging Mobile My Oracle Support for the first time for Service Request management, and marks several knowledge documents as "favorites" to access them from the "Favorites menu" in the portal.

    Value Delivered: The user saved time and drove efficiency by finding content faster, responding more quickly to Oracle Support on service requests from any mobile device anytime, anywhere, and quickly found and re-used favorite content (no more searching for the same knowledge document).

  • In our second example, a user completes the Level 2 Oracle E-Business Suite Support Accreditation and then implements several proactive tools. S/he deploys new E-Business Suite Support Analyzer scripts to proactively assist with diagnosing issues and maintaining her company's Oracle Application environment, leverages the Pre-Install Patches Report as part of a planned upgrade, and proactively uses the Certifications tab in My Oracle Support to check their product combinations to ensure there is sufficient support available for their specific combinations.

    Value Delivered: The user achieved faster resolution, maximized uptime, and lowered organizational costs. S/he made business decisions based on the targeted information and recommended actions from specific E-Business analyzers. These business decisions drove next steps and achieved smoother upgrade with a clear list of recommended patches needed, and confirmed the support available for current product combinations to eliminate any surprises during the upgrade.

Create your blueprint.

Your use of Oracle Support proactive tools depends on your business needs, installed products, and key organizational goals. Our accreditation program is designed to inspire you to dive deeper into the available tools and solutions that help you build on your business success. 

Our newest Oracle Support Accreditation.

Our latest offering, Level 1 - Oracle Platinum Services, continues to gain adoption momentum with users. If you have implemented Oracle Platinum Services and understand the basics, this learning path is for you!

  • This guided learning path delivers simple, direct content that helps you synthesize key points about Oracle Platinum Services, so you can derive greater value from your investments. Oracle product teams, working with Oracle Support engineers, deep dive into key documents that are a must-have for your customized toolkit.
  • Topics include maintaining your services; monitoring, fault handling, and incident management; patching; Service Request (SR) creation; and general best practices.
  • You will discover what documentation is critical for knowledge building and the core points to understand post-implementation. Obtain tips to ensure that your internal team has covered the necessary roles, and learn how to address change management needs effectively.

Call to action: Turn an opportunity into results.

 

Do you have accredited users and teams in your organization? Get started today and expand your use of Oracle Support tools and best practices to get the most value from your support investment. Review our available learning paths that focus on portals, services, and products.

 

Your accreditation journey starts here: Oracle Support Accreditation – Series Index (Doc ID 1583898.1).

Oracle

My Oracle Support Essentials Webcasts June 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

My Oracle Support Essentials Webcasts May 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

My Oracle Support Essentials Webcasts April 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

My Oracle Support Essentials Webcasts March 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

My Oracle Support Essentials Webcasts February 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

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