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As an Oracle E-Business Suite administrator or user, what would you say if we could proactively spot issues on your systems and provide an alert? Better yet, what if we could offer a solution before you spent hours troubleshooting? We believe you would say “Great!” Who doesn't want to get more done with less effort?
We are continuously working to help you be more efficient and proactive, so you can keep your systems running smoothly and optimize your time. If that sounds valuable, let us introduce you to the world of Oracle E-Business Suite Support Analyzers.
Oracle E-Business Suite Support Analyzers are tools that work as part of your ongoing production maintenance program.

They go beyond diagnostics by specifically analyzing your environment in order to:
  • Identify known issues and offer solutions
  • Provide health checks and recommend actions
  • Act as data collectors to gather needed diagnostic inputs for Service Request (SR) resolution

 

There are 81 Analyzers available today (and more under development) in the following product areas:
  • Oracle E-Business Suite (core)
  • Financials
  • Manufacturing
  • Human capital management
  • Customer relationship management
Applications Database Administrators and Systems Administrators, as well as end-users with appropriate permissions, can execute Oracle E-Business Suite Support Analyzers on demand. Administrators can also set them up as concurrent processes for even greater flexibility. After they run, designated admins and users will get a summary of any findings in easy-to-read HTML reports that offer recommendations, solutions, and early warnings about items that should be reviewed or corrected. Results can be emailed to other reviewers too.

Oracle E-Business Suite Support Analyzers act in a read-only manner, so they’re proactive and efficient, as well as safe for your systems. They won’t make any data inserts, updates, or deletions within your environment at any time.

Best of all, Oracle E-Business Suite Support Analyzers come at no additional cost as part of your Oracle Support contract!

 

Check out our Oracle E-Business Suite Support Analyzers quick-start guide to learn more about features and benefits. Then log into My Oracle Support to review the Get Proactive with Oracle E-Business Suite – Product Support Analyzer Index (Doc ID 1545562.1) and the Oracle E-Business Suite Support Analyzer Bundle Menu (Doc ID 1939637.1), from where you can download the tools you need all at once.
Welcome to the world of Oracle E-Business Suite Support Analyzers, where today is your day to “Get Proactive”!
Oracle

Oracle Support
My Oracle Support Essentials Webcasts June 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

 

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

 

To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

 

Oracle

Oracle Support
My Oracle Support Essentials Webcasts May 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

 

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

 

To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

 

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COLLABORATE 18 is a week away and Oracle Services will be front and center at this annual user conference to share best practices for adopting and optimizing Oracle technology. Oracle Support experts will be available in multiple sessions, at the exhibition hall, and in networking events throughout the conference to engage with you and illustrate how Oracle offers trusted, full-featured security, and comprehensive support. Find out how you can get more value from your Oracle Support investments.

 

Oracle Support Experts are Onsite to Talk with You

Don't miss the opportunity to interact with Oracle Support at the Support Stars Bar. Stop by the Oracle booth within the Exhibition Hall at the Mandalay Bay (booth #855) Monday, April 23, through Wednesday, April 25, for answers to your toughest support questions and learn about proactive support tools and services. Concerned about cybersecurity? You can also talk to us about security and steps you should take to help prevent cybercrime. You'll leave with valuable tips and best practices for maintaining, supporting, and upgrading Oracle products—from systems and databases to middleware, applications, and cloud.

 

Trusted | Secure | Comprehensive

Learn from Oracle Support experts in sessions on popular Oracle technology topics:

 

Save 25% on COLLABORATE 18

COLLABORATE 18, taking place April 22-26 in Las Vegas, is the annual technology and applications forum for the Oracle user community hosted by IOUG, OAUG, and Quest International Users Group. See the conference agenda for the latest schedule. If you haven't registered, there's still time to save up to 25% before April 18.

 

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Oracle

Oracle Support
My Oracle Support Essentials Webcasts April 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

 

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

 

To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

 

Oracle

Oracle Support
My Oracle Support Essentials Webcasts March 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

 

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

 

To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

 

Oracle

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Ensure Optimal Performance with Oracle Support Level 1 Accreditation for Oracle Platinum Services
As an Oracle Platinum Services customer, you know that its proactive patching and monitoring features help your business avoid the unexpected by ensuring your systems stay stable, secure, and up to date…plus, it comes as part of Oracle Support with no incremental costs.  What’s not to love?

 

As technologists who optimize our optimizations, we can definitely relate. Oracle Support shares your focus on maximizing ROI, efficiency, and availability.  We are also deeply committed towards ensuring you’re successful.

 

That’s why we’ve created the Oracle Support Level 1 Accreditation for Oracle Platinum Services – the best way to ensure optimal performance on your eligible configurations.  The self-paced curriculum of this program is perfect for Oracle Platinum customers who want to grow their expertise.

 

Oracle Support Level 1 Accreditation for Oracle Platinum Services offers:
  • Core support documents, process knowledge, and the latest tricks to drive efficiency in supporting your configuration

  • Information about your administrative responsibilities and what Oracle Support covers

  • Opportunities to ask questions of product experts on special welcome calls

  • Knowledge to help you effectively deal with monitoring setups and any faults you may encounter

  • Tips to help you log Service Requests and deal with change management requests

  • Best practices for getting the most out of your My Oracle Support portal experience, including pointers to recommended resources maintained by our product teams

In short, you get a lot in this learning path – just like you do from Oracle Platinum Services!  To learn more and take the next step toward accelerating your journey to proactive optimization, check out Oracle Support Level 1 Accreditation for Oracle Platinum Services (Doc ID 2181586.1) today.

 

Oracle

Oracle Support
My Oracle Support Essentials Webcasts February 2018
Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.

 

Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.

 

To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

 

Oracle

Oracle Support
Avoid the Unexpected with Oracle Auto Service Request
System Administrators, you’ve all been there:  you leave the office after work on a Friday evening and everything is humming along smoothly…but then, sometime in the middle of the night (and it’s almost ALWAYS the middle of the night, right?), your phone goes off because a process is hung up or a user can’t get to needed applications on your server, storage array, or other device.  Get out of bed, grab a cup of coffee, log in to troubleshoot…it’s nobody’s idea of a good time.

 

Well, we can help you sleep soundly at night and avoid the unexpected with Oracle Auto Service Request (ASR). ASR works 7X24X365 to isolate known faults, often before you can even detect a problem.  It can automatically upload needed diagnostic data to Oracle Support and open a Service Request on your behalf, reducing your workload and optimizing your efforts.  ASR can also dispatch needed parts to help accelerate resolution and restore availability.  It does so quickly and safely, with security across the software stack and only a single, outbound connection; you can even review all data sent to Oracle any time you want. Best of all, ASR comes at no additional cost as part of your Oracle Premier Support contract!

 

IT professionals worldwide trust ASR’s breadth and scale to help them unleash their potential and get more done with less effort. It leverages over 25,000 automation rules covering more than 760 product groups and is deployed at tens of thousands of installations in 147 countries. ASR’s automation, speed, security, and reliability help optimize resources and simplify work so you can focus on your “day” job (get it?)…

 

Check out our new ASR quick-start guide today to learn more about features and benefits.

 

Oracle

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Unleash Your Potential with Oracle Support Level 1 Accreditation for My Oracle Support Portal
Want to take your skills as a My Oracle Support user or Customer User Administrator (CUA) beyond basic tasks like opening Service Requests, adding authorized contacts, or checking the status of your tickets? You may have started exploring some other features and now want to maximize the effectiveness of your support interactions by discovering all the portal offers, then leveraging its tools and resources to save effort and increase efficiency. Trouble is, time is tight and other priorities are constantly competing for your attention…

 

Don’t worry; we know you have a “day job” and we’ve got you covered with the Oracle Support Level 1 Accreditation for My Oracle Support Portal. The self-paced, easy-to-consume modules will teach you to leverage available tools and resources, offer you time-saving best practices, and help you to unleash your potential by optimizing Support interactions.

 

To help you streamline portal usage and get more done with less effort, this curriculum will:
  • Provide the fundamentals of the Customer User Administrator role and Oracle Support Identifiers

  • Show you how to customize your My Oracle Support Dashboard

  • Offer tips and tricks for effectively searching knowledge or downloading patches and updates

  • Share best practices for hardware and software support

  • Get you proficient at creating and managing Service Requests

  • Familiarize you with Oracle’s Technical and Lifetime Support Policies

  • And more…

You’ll receive a personalized Certificate of Completion when you finish and can elect to display your achievement as part of your My Oracle Support Communities profile (see the “Accreditation Badges” tab for details).

 

Best of all, this and all Oracle Support Accreditations (Doc ID 1583898.1) come at no additional cost as part of your Oracle Support contract!

 

So what are you waiting for? Get started today and join the more than 25,000 others who have completed Oracle Support Level 1 Accreditation for My Oracle Support Portal!

 

Oracle

My Oracle Support Essentials Webcasts January 2018


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Oracle

My Oracle Support Essentials Webcasts December 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Search for My Oracle Support Content through Your Web Browser!
You asked and we listened!

 

We are pleased to announce that you can now use your favorite Web browsers and internet search engines to find the Oracle Support knowledge documents you need.

 

Our customers have always used the My Oracle Support portal to find solutions and documentation within Oracle's knowledge base, but many of you have told us that your research often begins on Google, Bing, or other search engines.  You've also let us know that you want to see Oracle Support content returned within those internet search results — and now you will.

 

While you can always search from our My Oracle Support portal, we’ve made more than 400,000 “HOWTO” and “PROBLEM” documents available as results in standard internet searches and will be making additional Knowledge Management assets and document types available soon.

 

Browser-based search results will identify the source of My Oracle Support content as “support.oracle.com” and will allow you to view a portion of the “Applies To” and “Goal” sections of the knowledge asset so you can identify if the given document might address your need.  Once you identify the document you're interested in, just click on the “Sign in” button and log into My Oracle Support to view the entire document.  If you do not have a My Oracle Support account, you can register and obtain an account by clicking the “Register” button.

 

For more information see My Oracle Support Knowledge Management Documents Go to Internet Browsers! (Doc ID 2328970.1)

 

Get More Done With Less Effort – Working Effectively with Oracle Support
If you're like most IT professionals, it can feel like you're getting busier by the minute, taking on more with less time and fewer resources. Your day is packed from start to finish and it can be a real challenge to fit everything in. Wouldn't it be great to get more done with less effort and regain some control over how you spend your time?
We hear you and we want to help! That's why we created the Working Effectively with Support infographic, a quick-start guide on the basics of leveraging the My Oracle Support portal and improving your user experience.
With a small investment of time, you can learn how to make your interactions with Oracle Support more efficient, more productive, and more tailored to your needs through information like:
  • A primer on best practices for learning, engaging with experts, self-solving issues, and opening Service Requests
  • An overview of fundamental My Oracle Support features and functions that can help maximize your productivity
  • A global directory of Support contact numbers for offices and experts near you
  • Guidelines on when and how to request management attention for your Service Request
For even more value-packed learning, register for a live Working Effectively with Support webcast, part of our Oracle Support Essentials Series – Doc ID 553747.1. Whether you're a DBA, a SysAdmin, an Apps administrator, or an IT Manager, Working Effectively with Support adds value.
Content is geared to a range of experience levels, from new My Oracle Support users looking to unleash their potential by gaining knowledge and expertise, to more experienced users who need a quick refresher and are striving to boost their effectiveness.
You'll learn how to increase productivity with time-saving tips and best practices; maximize the health and availability of your software and systems through proactive tools and diagnostics; and leverage the insights and skills you gain to optimize your support experience. Oracle Cloud and MICROS (Hospitality & Retail) users have tailored offerings targeted to their requirements, too, and it all comes in a variety of formats to best meet your learning needs.
Get started on optimizing your support experience today through Working Effectively with Support!
Oracle

My Oracle Support Essentials Webcasts November 2017


GPIcon


Oracle Support delivers essential training for our customers via live web conferences and recorded sessions. These webcasts are included with your Oracle Premier Support services and are designed to help Oracle customers be more productive and effective when working with Oracle Support.


Essentials Webcasts cover topics ranging from how to work effectively with Oracle Support, learning about preventative diagnostic tools, how to manage users and assets, and much more.


To see what webcasts are available and to register, visit My Oracle Support Essentials Webcasts.

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see https://community.oracle.com/docs/DOC-1022508 for instructions.