Below is a list of some of our most popular Knowledge documents. These Documents can help you troubleshoot and resolve issues, and also provide you guidance on how some features work in the SCM applications. There are many more other Documents we have in our Knowledge database within the My Oracle Support website that you will also find helpful to use when working with your PeopleSoft applications. You can get to the Knowledge database either from the “Knowledge” tab or using the global search (from top right side of page) then select “Knowledge Base” from the search sources. An additional search source you might want to check is “Archive.” Archive also contains Documents within the Knowledge database but these are Documents in an “archived” status because they are older or may not be referred to as often.


Another good source to get functional product information is from our PeopleBooks. You will find answer to a lot of your functional questions in PeopleBooks. 


We like to hear your feedback on the effectiveness of our Knowledge Documents to ensure we are providing you the information you need. To provide feedback open the Document, and then select the “Rate this Document” button located within the Document Details section on the right-side of the page. 


Inventory and Cost Management

  • Error "No Prompt Values Currently Available for This field (4,4)” when Trying to Search for a value for the “Return from Customer” Field on the “RMA Form” Page (Doc ID 1317707.1)
  • How to Batch Load Material Stock Requests (MSR) Generated by a Third-Party System (Doc ID 1492180.1)
  • Why does the Delivery Signature link not Display or does not Expand on Handheld Devices when using the PeopleSoft Mobile Inventory Management Product (Doc ID 1630475.1)
  • How to Have Different Accounting Setup and Rules for the Transaction Group #030 (Usages & Shipments) when a Sales Order is Created for Different Groups within an Organization (Doc ID 653228.1)
  • Enhancement Request to add Validation Support of Distribution Types to Source Cost Accounting Transactions (Doc ID 1621566.1)
  • Should you use Spaces or Quotes in Key Data Values in the Peoplesoft Inventory, Manufacturing, and Cost Management Applications? (Doc ID 1607316.1)
  • Troubleshooting why Items are not Being Putaway while they are Eligible for the Expected Putaway Processing (Doc ID 1941323.1)
  • Error "No Matching Buffer Found for Level. (15,26)" when Opening the “Correct Staged Errors” Page for a Lot-Controlled Item and the Received Lot ID has a Space in its ID (Doc ID 1452271.1)
  • How to run Budget Check against Cost Management Accounting Lines (Doc ID 1341678.1)
  • How to Process Pending Transactions when Completions Pending Putaway <> '0' in the Pending Transactions Page (Doc ID 761930.1)


Order and Promotions Management

  • Can the Default Ordering UOM for a Product be Different than the Stocking and Shipping UOM (Doc ID 1062959.1)
  • Enhancement Request to Prevent the Total Returned Quantity for RMA Lines Referencing the same Shipment to be Greater than the Shipped Quantity (Doc ID 1428235.1)
  • Description and Demo of the Sales Order Integration between CRM and SCM (Doc ID 1376139.1)
  • How to Delete a Field or Change its Type/Length on an Enterprise Component Form - Peoplesoft Forms (Doc ID 1455890.1)
  • 'Find an Existing Value' Tab is Inactive after Clicking on the 'New Window' Hyperlink of the 'Create/Update Order' Component (Doc ID 1300301.1)
  • How to Resolve the Error "Unable to open INPUT: FFS_EXPORT.dat" which is Issued at Step UPD866732_MSG_I_DMS when Installing Patch 13511629 (Doc ID 1388735.1)
  • Why the 'Populate Usage Desktop' Process (IN_USG_DSKTP) not adding Purchase Order Quantities to the 'On Order Quantity' after adding a new Ordering and Shipping UOM to the Item (Doc ID 833914.1)
  • The Messages and Notes Message Board does not Refresh Properly when adding new Notes to a Sales Order (Doc ID 1313252.1)
  • How to Calculate a Sales Order Price Based on the Schedule Ship Date (Doc ID 1053930.1)



  • Cancel a Production Order (PID) when a Purchase Order Has been Generated for a Sub-Contracted Operation (Doc ID 608999.1)
  • "Error generating report output: (235,2309) PSXP_RPTDEFNMANAGER.ReportDefn.OnExecute Name:ProcessReport" when Running the 'Material Readiness' Report (SF_MATRDY) and Special Characters are used (Doc ID 1583727.1)
  • How to Resolve the Upgrade Errors "Process 2 ABENDED at Step UPG_SPL.SPLK01.SPL0102 (Call Section) (108,524)" and "Error retrieving Application Engine UPG_SPL. component: Section, reason: Not Found (108,502)" (Doc ID 1460849.1)
  • Troubleshooting why Production Orders (PID's) are not Closed by the 'Production Close' SQR Report (SFS1100) (Doc ID 1299966.1)
  • Why is the Warning "Item Lot Numbers or Lot Expiration Dates have not been Assigned. Line (1). (100300,57)" Issued when Receiving a Subcontracted Operation of a Lot Controlled End Item and Using the 'Subcontract Streamline' Functionality (Doc ID 1542973.1)



  • Updating Ship To Location Sale/Use Tax Results in the Following Error “ At least one Exonerated or Exempt Sales/Use Tax Information is Required for Exempt. (10000,159) (Doc ID 1606998.1)
  • POPO005.SQR Truncated PO_LINE.ITM_ID_VNDR from 50 Characters to 20 Characters (Doc ID 1604398.1)
  • Permission Access Error when trying to Run REQ_PRINT from ePro Manage Requisitions Page (Doc ID 1563726.1)
  • Error when Cancelling an Approved PO. PO_POCANCEL.PUMATCH.STEP01 (Doc ID 1671341.1)
  • Cannot Cancel a Requisition. Message Received "At Least one Line has been Sourced" (Doc ID 797012.1)
  • How to Build a Purchase Order with a Future Date (Includes Accounting Date and Budget Date) when Sourced from a Requisition (Doc ID 832853.1)
  • How a New Purchase Order Distribution Line is Created Even if Budget Date is not within the Range Of Rollover Budget Date (Doc ID 1319095.1)
  • How to Process - Return to Vendor, Cost Management and Landed Cost Extraction Processing for Purchase Price Variance (PPV) (Doc ID 657050.1)
  • How to Mass Cancel and Close Purchase Orders (Doc ID 1534176.1)
  • Budget Checking (FS_BP) not Processing Requisitions or Purchase Orders and Leaving Budget Status as Not Checked (Doc ID 1569739.1)