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PeopleSoft Enterprise Support Blog

54 Posts authored by: dnaujokas-Oracle

The PeopleSoft Enterprise Support organization tries out various channels for getting helpful information to you in a proactive manner, and the PeopleSoft Enterprise Support Blog has been one of the ways that we tried to do this.  At times we know that it has been modestly successful just from the number of customers who view the various articles that we have posted here. As newer channels become available and older ones more prominent, we feel that now is a good time to retire this blog in favor of some of our more established and widely used channels of communication.

 

We will not be posting new articles to this blog, but we do invite you to use these other spaces available in My Oracle Support.

 

The PeopleSoft Information Portal  is our one stop shop for important information from our Development and Strategy teams and you can also find valuable information from Sales and Marketing, Quest International User Group and items that may be pushed out from your Support team.  At the bottom of the portal you’ll find links to other sites of interest as well as blogs and forums regarding PeopleSoft applications, communities and principals.

 

Of course, we also invite you to be a part of our vibrant and growing My Oracle Support Communities. These communities are established for various product areas and families throughout the PeopleSoft Enterprise suite. You can post your own questions and add to the conversation with your peers and your PeopleSoft Enterprise Support team, earn points, grow your reputation and keep your own personal and professional network thriving.

 

We’ve enjoyed sharing with you over the last several years and hope that this blog has helped make your job easier and more successful.  We’re all still very much a part of the MOSC environment and if you participate in our communities you’ll see us there as well. 

 

Thank you for being a part of this blog and we continue to look forward to working with you in the future.

 

          ---  Dan

Campus Solutions Bundle 47 has been posted to My Oracle Support, and the corresponding Master Note for this bundle is also now available.

 

If you follow the link to the recently posted Campus Solutions CS 9 Bundle #47 - Master Note for Questions or Problems with Patchset 25497275 (Document 2320858.1) you will find a great deal of reference material and a long list of “no problems found” entries.  While we hope that we never find any problems to list in this document, you can alleviate a lot of headaches stemming from the application of this recently posted bundle by reviewing this master note during your planning phase.

 

The intention of a Master Note for a Campus Solutions Bundle is to provide you with information regarding problems or issues with the application of the bundle, including any functional issues that have been reported and believed to be the result of applying this bundle.  In the Master Note, you will find sections for:

 

  • General Information on documentation, policy and the contents of the bundle
  • Problems applying the bundle, which will be continuously updated for any issues reported to Support
  • Functional problems attributed to this bundle in any of the Campus Solutions products
  • For each bundle; Campus Solutions Product Information Center
  • Campus Solutions Master Bundle Index
  • Patchset’s Readme File or Download for detailed descriptions of all fixes contained in the bundle.

 

For additional documentation regarding the bundle, please see...

 

CS 9.2.006 Update Image has been posted to My Oracle Support.  As part of this effort, the following pages in MOS have been changed to reflect this posting:

 

The PUM Home Page for all information and details about the PeopleSoft Update Manager

The Campus Solutions Update Image Documentation Page for detailed documentation on this and other Campus Solutions Images

Campus Solutions Online Help for online help through Update Image 6

 

And please visit the video Image Highlights for Campus Solutions Update Image 6 for more information

Campus Solutions Bundle 44 has been posted to My Oracle Support, and the corresponding Master Note for this bundle is also now available.

 

If you follow the link to the recently posted Campus Solutions CS 9 Bundle #44 - Master Note for Questions or Problems with Patchset 24299519 you will find a great deal of reference material and a long list of “no problems found” entries.  While we hope that we never find any problems to list in this document, you can alleviate a lot of headaches stemming from the application of this recently posted bundle by reviewing this master note during your planning phase.

 

The intention of a Master Note for a Campus Solutions Bundle is to provide you with information regarding problems or issues with the application of the bundle, including any functional issues that have been reported and believed to be the result of applying this bundle.  In the Master Note, you will find sections for:

 

  • General Information on documentation, policy and the contents of the bundle
  • Problems applying the bundle, which will be continuously updated for any issues reported to Support
  • Functional problems attributed to this bundle in any of the Campus Solutions products
  • For each bundle; Campus Solutions Product Information Center
  • Campus Solutions Master Bundle Index
  • Patchset’s Readme File or Download for detailed descriptions of all fixes contained in the bundle.

Check out the just released video on PeopleSoft Fluid HCM Guided Self Service - https://www.youtube.com/watch?v=ywR_twtWxUw

 

PeopleSoft Fluid HCM Guided Self Service enables your Managers to perform daily HR tasks in a much smarter and efficient way. Your Managers can initiate an employee promotion or location change, using a desktop, laptop or smartphone.  Be sure to subscribe to the channel for new videos as they are released.

 

Oracle Open World is just around the corner, and you can see Marc Weintraub's New PeopleSoft Talk about Oracle Open World. https://youtu.be/WLsTdRfmznk.

 

Highlights from Image 18 can be found onhttps://www.youtube.com/watch?v=kM0_fHqgPf0

Now Premiering:  The PeopleSoft Simplified Analytics Video Features Overview.  PeopleSoft Simplified Analytics is a powerful feature that enables users with many different roles to create contextual analytic reports and easily make informed decisions. Simplified Analytics is a new feature with PeopleTools 8.55 and Core HR was the first to deliver these analytics to managers (in Image 16 and 18).  The two nice features with Simplified Analytics are:

 

1) they are simple to create and use,  and

2) a manager never has to leave the page to view them (within a transaction they can access the analytic).

 

Watch the video here: https://youtu.be/pqAr44nqXp8

 

Be sure to subscribe to the PSFTOracle channel on YouTube for more of these helpful videos.

Campus Solutions Bundle 42 has been posted to My Oracle Support, and the corresponding Master Note for this bundle is also now available.

 

If you follow the link to the recently posted Campus Solutions CS 9 Bundle #42 - Master Note for Questions or Problems with Patchset 21385031 (https://support.oracle.com/epmos/faces/DocumentDisplay?id=2128036.1Doc ID 2160024.1) you will find a great deal of reference material and a long list of “no problems found” entries.  While we hope that we never find any problems to list in this document, you can alleviate a lot of headaches stemming from the application of this recently posted bundle by reviewing this master note during your planning phase.

 

The intention of a Master Note for a Campus Solutions Bundle is to provide you with information regarding problems or issues with the application of the bundle, including any functional issues that have been reported and believed to be the result of applying this bundle.  In the Master Note, you will find sections for:

 

  • General Information on documentation, policy and the contents of the bundle
  • Problems applying the bundle, which will be continuously updated for any issues reported to Support
  • Functional problems attributed to this bundle in any of the Campus Solutions products

 

Before you apply this bundle, please review this master note and bookmark (by clicking the hollow yellow star next to the document title) it so that you can quickly revisit it during your planning and implementation phases.  If you are planning to apply any other bundles to your Campus Solutions product, please be sure to review the corresponding master notes, which can significantly decrease the time and effort involved with the application of maintenance.

 

Please also see these important links for further information and documentation:

 

PeopleSoft Human Capital Management (HCM) Image 18 is now available on My Oracle Support. 


You can view the Read Me file and join in the Community Discussion.

 

 

You can also see Image Highlights on You Tube. This video provides highlights of many of the new features in the PeopleSoft Update Image 18.

A Red Paper titled HCM 9.2 Guided Self Service is now available on My Oracle Support.  This red paper is a practical guide for technical users, installers, system administrators, and programmers who implement, maintain, or develop applications for your PeopleSoft system. In this red paper, we discuss guidelines on how to configure and customize Guided Self Service, including PeopleSoft Internet Architecture and Portal configuration.

 

Much of the information in this document originated within the Oracle Global Support Center and is therefore based on “real-life” problems that have been encountered in the field. Although this document does not address every conceivable problem that one could encounter, the issues that appear in this document are the problems that prove to be the most common or troublesome.

 

To access the Red Paper, please visit My Oracle Support and download the attachment on HCM 9.2 Guided Self Service (Doc ID 2156051.1).

By Carla Graziani

 

 

You have searched for knowledge documents.

 

You have posted a thread in Your Community.

 

You have decided to create a service request.

 

How to create the SR that gets fast service, without a series of back and forth conversation notes?

 

 

DETAILS

The most commonly asked questions by a support analyst are:

 

--what is your full PeopleTools release (example:  PT 8.55.04)

--what is your application and release

--is this your Production, Development, Demo, QA, or Testing environment?

 

You can supply this right from the start.

 

Explain what are you doing, and what the question or issue is.

 

Bad example of an issue explanation:   Upgrading

Good example of an issue explanation:  I'm upgrading from HCM 9.1 to 9.2 PI 16 / PTools 8.55.03 and cannot

               figure out if I can use an Upgrade Source Image for this upgrade.

 

 

LOG FILE

Is there a log file generated from the issue, that can be attached?

 

 

ERROR MESSAGE

Is it possible to attach a screenshot of an error message?

 

 

MAINTENANCE LEVEL

How to identify the version of your downloaded PI?

Navigate to Main Menu > PeopleTools > Lifecycle Tools > Update Manager > About PeopleSoft Image.

 

Or

 

For detailed information regarding applied bugs or patches, there is a new PeopleSoft Update Manager Dashboard available

as part of the latest PeopleSoft Update Images (PI).

After connecting to the PI through Change Assistant and uploading your environment information,

use the PUM Dashboard in the image to view useful analytics.

 

For details about determining what patches have been applied to a PeopleSoft environment, see the step-by-step illustrations in

E-PUM: PeopleSoft Update Manager ( PUM ) Analytics - How to Find out Which Image you are Current to (Doc ID 2116455.1).

 

 

DID YOU SEARCH

Have you done research on the problem, perhaps reading knowledge documents on MyOracle Support?

If so, place this information in the service request:  what did you read, what have you tried, what were the results?

This should prevent the support analyst from suggesting a knowledge document that you have already read and tried...

 

 

IS IT A BUG

Very few searches are done in the "BUG database".

Is this issue written up in a BUG? Why not check it?

Here's how

 

      Search sources.bmp

 

 

SEARCHING fine-tuning

PowerView  Product line:  PeopleSoft Enterprise

eliminates non-Psft results

 

Using Powerview.bmp

 

 

WORKING WITH PROMPTS ("Automation")

During the service request creation process, you may be prompted to attach a file, following the instructions in a Service Request Data Collection document (SRDC).

 

It's a good idea to do this! Afterwards, there's no need to place a note in the SR saying you have attached a file.

 

image001.png

On  May 10, Julie Alonzo will be doing a webinar on Core HR for Quest, highlighting our latest features and what is planned for the next 12 months. Julie, part of our Product Strategy team, will share highlights of new Oracle's PeopleSoft Core HR features and functionality like Guided Self Service. Oracle will also share what new exciting projects are on the roadmap for strengthening our core HR functionality like enhancements for global, position management, onboarding, analytics, company directory and so much more.  You can sign up for the webinar at the GoToWebinar site.

 

Marc Weintraub also has a New PeopleSoft Talk out.  In this episode of PeopleSoft Talk, Marc talks with Willie Suh, Group Vice President, PeopleTools Development about PeopleTools 8.55 innovations. You can access this talk now on YouTube. While you're there, make sure to subscribe to the PSFTOracle YouTube channel to get his PeopleSoft Talks as soon as they come out.

 

Of course, if you haven't already signed up for the Oracle HCM User Group (OHUG) 2016 Global Conference, you may want to do so at the OHUG Site.  The conference will be June 6-9, 2016, at the Hyatt Regency, New Orleans. The OHUG 2016 Global Conference is a great investment for your professional career and your organization, and OHUG does have a downloadable justification letter to help you sell the conference to your employer. Customize your letter so it is tailored exactly to your work situation, to show your employer how important your attendance at the OHUG 2016 Global Conference is to you and to your company.

I never like having to discuss the bad things that can happen with the maintenance of our products, and I never look at these as "just the way things are".  We're constantly striving to improve our processes and find issues before they become issues, but sometimes problems are going to occur and the best thing that we can do is get the information you need, out to you, as quickly as we can.  If you're reading this blog, then you'll be the beneficiary of one of the ways that we can do this.

 

For our Financial Aid programs (and only Financial Aid) some of the COBOL programs And DMS scripts were not copied to the Staging Directory during the application of Campus Solutions 9.0 Bundle #41, Patchset 21385003.  This, of course, is going to cause a wide array of problems with Financial Aid COBOL jobs if you don't catch it during the maintenance testing.  So if you're applying this bundle, please be sure to read:  COBOL And DMS Not Copied To Staging Directory During Application of Campus Solutions 9.0 Bundle #41, Patchset 21385003, Document 2134222.1 where we describe the problem more completely and provide you with a workaround. This will be incorporated into our master bundl note, as well.

Campus Solutions Bundle 41 has been posted to My Oracle Support, and the corresponding Master Note for this bundle is also now available.

 

If you follow the link to the recently posted Campus Solutions CS 9 Bundle #41 - Master Note for Questions or Problems with Patchset 21385003 (Doc ID 2128036.1) you will find a great deal of reference material and a long list of “no problems found” entries.  While we hope that we never find any problems to list in this document, you can alleviate a lot of headaches stemming from the application of this recently posted bundle by reviewing this master note during your planning phase.

 

The intention of a Master Note for a Campus Solutions Bundle is to provide you with information regarding problems or issues with the application of the bundle, including any functional issues that have been reported and believed to be the result of applying this bundle.  In the Master Note, you will find sections for:

 

  • General Information on documentation, policy and the contents of the bundle
  • Problems applying the bundle, which will be continuously updated for any issues reported to Support
  • Functional problems attributed to this bundle in any of the Campus Solutions products

 

Before you apply this bundle, please review this master note and bookmark (by clicking the hollow yellow star next to the document title) it so that you can quickly revisit it during your planning and implementation phases.  If you are planning to apply any other bundles to your Campus Solutions product, please be sure to review the corresponding master notes, which can significantly decrease the time and effort involved with the application of maintenance.

 

Please also see these important links for further information and documentation:

 

  • CS 9.0 Documentation Homepage (Doc ID 751540.1)
  • For each bundle; Campus Solutions Product Information Center (Doc ID 1400681.2)
  • Campus Solutions Master Bundle Index (Doc ID 1330948.1)
  • Patchset’s Readme File or Download for detailed descriptions of all fixes contained in the bundle.

Campus Solutions Bundle 40 has been posted to My Oracle Support, and the corresponding Master Note for this bundle is also now available.

 

If you follow the link to the recently posted Campus Solutions CS 9 Bundle #40 - Master Note for Questions or Problems with Patchset 21378905 (Doc ID 2098028.1) you will find a great deal of reference material and a long list of “no problems found” entries.  While we hope that we never find any problems to list in this document, you can alleviate a lot of headaches stemming from the application of this recently posted bundle by reviewing this master note during your planning phase.

 

The intention of a Master Note for a Campus Solutions Bundle is to provide you with information regarding problems or issues with the application of the bundle, including any functional issues that have been reported and believed to be the result of applying this bundle.  In the Master Note, you will find sections for:

 

  • General Information on documentation, policy and the contents of the bundle
  • Problems applying the bundle, which will be continuously updated for any issues reported to Support
  • Functional problems attributed to this bundle in any of the Campus Solutions products

 

Before you apply this bundle, please review this master note and bookmark (by clicking the hollow yellow star next to the document title) it so that you can quickly revisit it during your planning and implementation phases.  If you are planning to apply any other bundles to your Campus Solutions product, please be sure to review the corresponding master notes, which can significantly decrease the time and effort involved with the application of maintenance.


Please also see these important links for further information and documentation:


  • CS 9.0 Documentation Homepage (Doc ID 751540.1)
  • For each bundle; Campus Solutions Product Information Center (Doc ID 1400681.2)
  • Campus Solutions Master Bundle Index (Doc ID 1330948.1)
  • Patchset’s Readme File or Download for detailed descriptions of all fixes contained in the bundle.


If you have worked with Oracle Support for any appreciable amount of time, you have probably been asked to get a trace of a failing process.  You may have been told how to get the trace since this is not something that our customers would do on a routine basis, or you may have known exactly what to do to get it.   When it comes to actually reading and interpreting the trace, however, many people just pass the file along to someone who understands it.  If this describes your situation, or if you really want to know and understand how a process works, then you’re in luck.

 

We have an existing library of video instruction that teaches our customers how to acquire various traces, about the contents of a trace and how to interpret them, and we’ve added a new series on Application Engine Tracing and Troubleshooting.  In this series, we explain how to acquire a trace of any App Engine process, what the different traces consist of and how you can use them to see how a process uses your data.  We’ve also included a video on the use of cursors in PeopleSoft applications that helps you understand traces for any process, including Cobol and online activity.  This training is not for the technical crowd, though it may certainly help out that constituency, but is instead geared towards functional folks and people who would like to expand their understanding of PeopleSoft processes and develop their troubleshooting skills.

 

The new training videos for Application Engine Troubleshooting and Problem Diagnosis are:

 

How to Acquire an Application Engine Trace - <Note 1094728.1>

Interpreting the .AET Trace for an Application Engine Process [Video] - <Note 2092052.1>

Interpreting the .stdout Log File Trace for an Application Engine Process [Video] - <Note 2092093.1>

Interpreting the PeopleCode and SQL Trace for an Application Engine Process [Video] - <Note 2092097.1>

Understanding Cursors in PeopleSoft Applications, Cobol and App Engine Processes - <Note 2092074.1>

Diagnosing Performance Problems With Application Engine Processes [Video]- <Note 2092088.1>

 

But there are more than just these available to you.  The following is a listing of our series for troubleshooting assistance.  If you would like help in understanding the content of any of these videos, you can leave a comment on the document that contains the video.  If you would like us to develop training on other subjects, please just drop a comment on to this blog post and we’ll see what we can do.

 

Cobol Problem Diagnosis and Tracing Assistance

 

How to Acquire a Cobol SQL Trace - <Note 1092955.1>

Elements and Interpretation of a Cobol SQL Trace - <Note 1102782.1>

Understanding Cursors in PeopleSoft Applications, Cobol and App Engine Processes - <Note 2092074.1>

Diagnosing Functional Problems with a Cobol SQL Trace - <Note 1119500.1>

How to Diagnose Performance Problems with a Cobol SQL Trace - <Note 1109345.1>

Diagnosing Common Problems that Occur During the Execution of a PeopleSoft Cobol Job - <Note 2017882.1>

How to Diagnose Error 153 (Subscript Out of Range or Array Size Exceeded) in a Cobol Job - <Note 1153577.1>

Understanding the Cobol Compile Process and TroubleShooting Problems Compiling Cobol - <Note 1099163.1>

 

 

Page, PeopleCode and Online SQL Tracing and Troubleshooting

Introduction to TroubleShooting Problems with the PeopleSoft Page Processor - <Note 1581575.1>

Acquiring and Interpreting a PeopleCode Trace - <Note 1581649.1>

Acquiring and Interpreting an Online SQL Trace - <Note 1581652.1>

How to Acquire a Combined PeopleCode SQL Trace - <Note 1083800.1>

Interpreting a Combined PeopleCode and Online SQL Trace - <Note 1581653.1>

The Value of "Show Each Statement" and Diagnosing Problems on a Page - <Note 1581654.1>

Understanding Cursors in PeopleSoft Applications, Cobol and App Engine Processes - <Note 2092074.1>

 

 

Application Engine Tracing and Troubleshooting


How to Acquire an Application Engine Trace - <Note 1094728.1>

Interpreting the .AET Trace for an Application Engine Process [Video] - <Note 2092052.1>

Interpreting the .stdout Log File Trace for an Application Engine Process [Video] - <Note 2092093.1>

Interpreting the PeopleCode and SQL Trace for an Application Engine Process [Video] - <Note 2092097.1>

Understanding Cursors in PeopleSoft Applications, Cobol and App Engine Processes - <Note 2092074.1>

Diagnosing Performance Problems With Application Engine Processes [Video]- <Note 2092088.1>

 

 



Take a look at them, use them to learn more, and let us know what you think.

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