Hi all,


Are you utilizing all the Support tools available to you to find the answers you need? The chances are, that an answer or solution already exists for your issue. Exploring the powerful knowledge base is always a good first step towards resolving your issue.


In addition to the service request process, the My Oracle Support Community allows you to engage with your peers and Oracle subject matter experts.


For more information and tips/tricks in case you need to log a service request, please see:


Working Effectively With Oracle Support - Best Practices (Doc ID 166650.1)