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Retail Support Blog

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With Retail Release 14 in December 2013, Oracle delivered significant functionality to support our customer’s needs as they expand their support of a variety of consumer shopping journeys.  We called this approach "Commerce Anywhere".  There was also significant investment in ensuring those consumer journeys were supported across the retail footprint through integration enhancements, as well as through integration accelerators.  Release 14 was our first enterprise-wide step in our Commerce Anywhere journey.


Our next step has arrived in Oracle Retail Release V14.1!  In this release, Oracle continues to expand and enhance the Commerce Anywhere experience that supports the retailers’ requirements, their customers’ expectations, and the evolving landscape of the market.


We invite My Oracle Support users to view our official Release Announcement, which elaborates on the fundamental Retail 14.1 themes.


Other important resources related to this announcement include:



Join us for an Advisor Webcast on Retail Price Management Pricing Strategies.


This one hour session is recommended for customers or partners who use pricing strategies and worksheets in Retail Price Management (RPM). Pricing strategies allow you to define how prices are proposed when pricing worksheets are generated. This session will help users to obtain an overview of the usage of pricing strategies in the business world, how to create pricing strategies, different types of strategies and the process flow of how a strategy is applied.


Topics Include:

  • Pricing Strategy - Foundation
  • Pricing Strategy Process
  • Classification of Pricing Strategy
  • Overview of Area Differential , Margin, Maintain Margin, Competitive Strategy, Clearance Strategy and Clearance Default


The current Advisor Webcast schedule and archived downloads can be found in Doc ID 740966.1


Register for this Advisor Webcast here.


Oracle Retail Support is thrilled to offer our new accreditation program for Oracle Retail! The Retail path is part of the My Oracle Support Accreditation Series which delivers a targeted learning experience designed to increase your expertise with My Oracle Support and Oracle Retail.


The Level 1 My Oracle Support Accreditation will improve your skills on customizing My Oracle Support for your role in order to use it more effectively. The Level 2 Oracle Retail Accreditation will deepen your understanding of supporting Retail Products and how to take advantage of the solutions, tools and knowledge that are important to the Retail product path solutions.  Knowing how to take full advantage of My Oracle Support functionality and how to locate and utilize important Retail tools and resources allows you to spend more time on your primary role, find answers more efficiently and log well formed Service Requests which will result in faster resolution.


Don't delay! Get accredited today!


Brazilian customers on version 13.2.8 of Retail Merchandising System (RMS) and Retail Fiscal Management (RFM) can now apply the latest compliance patch, available for download by eligible users hereThis patch was released as a hot fix in order to comply with new Brazil legislation regarding the layout of the electronic Nota Fiscal (NFe 3.10) that will be mandatory in the country in April 2015. This hot fix, available now, will be included as part of release v13.2.9 of RMS/RFM.


The new NFe enhancements were certified with the Synchro DFe Manager solution.  Customers must contact Synchro directly for information about required updates.


Detailed information on the NFe 3.10 enhancements can be found in the following:
My Oracle Support Document 1923623.1 : Oracle® Retail Fiscal Management Updating Support for Nota Fiscal Eletronica 3.10



As of January 2015, the Retail newsletter has been moved to a new blog format. This will provide you with access to new content more frequently as well as the ability to add your direct comments and feedback to our published articles.  Our new blog is searchable through an Internet search with links to secure content available to My Oracle Support authorized users.   Additionally, you have the option to stay updated on the latest postings by subscribing to the blogs RSS feeds.


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