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Taleo Support Blog - Archived

November 2014 Previous month Next month

index.pngCustomers can see the latest Outstanding Issues by clicking the Defects link on our Taleo Enterprise Edition Support Center. Customer can also see Fixed Defects of a specific release by looking at the Release Notes (Doc ID 1496352.1). To know which defects were fixed for a version, a procedure can be followed on our Defect page. For a summary of all defects that were fixed for a release, customers should refer to the Incidents Resolved History documents, accessed from the same Doc ID above.

 

**Please note that some links may require you to log in using your MOS credentials in order to access the content.

Oracle Cloud Logo.pngOracle enhanced My Oracle Support to provide you with new Guided Resolution features in July 2014.  This is helping to streamline the process for solving common Cloud issues.

Taleo Enterprise Edition recently implemented 68 Guided Resolution flows over 6 products (Recruiting, Transition (Onboarding), Career Section, Taleo Connect Client, Performance Management and Reporting for Business Objects). They are tied to new Service Types (Problem Types) in the Service Request creation process.

 

These flows are designed to guide customers to a technical resolution for known issues by using fact-driven logic based on your specific situation and/or configurations. This feature is designed to record customer feedback so that an Oracle Support Engineer can leverage customer insight to help characterize, diagnose and resolve their issue.

Welcome to the My Oracle Support Community! We highly encourage you to personalize your community display name to make your activity more memorable. Please see https://community.oracle.com/docs/DOC-1022508 for instructions.