ic-MagnifyingGlass-red.gifWhen acquired by Oracle,  Taleo Enterprise Edition (TEE) implemented products and  service types that customers select during their service request (SR) creation.  Conscious of the extended list  for TEE, a service type review was necessary to facilitate the customer selection, attach new guided resolutions and give us the ability to analyze product issues.  Customers will therefore see new/updated choices when selecting their product during SR creation,  Note that to take advantage of these rectified lists, your Product selection needs to have a “Cloud Service” suffix in the description.