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Sharing problem.

Posted by masoud.banbersta Nov 25, 2013

I can't share content with my network. Whenever I try to share the following message appears.

Your content could not be saved due to an error. You may have been logged out. If this problem persists please contact your system administrator. Click here to refresh this page.

I refresh the page and make sure that I´m Logged in and still receive the same message. Who knows what the problem is? Thank you in advance!

In using the campaign object we ran into a challenge. The standard fields for a campaign are simply sent and responded. We wanted to expand the options for some campaigns to other statuses as well. For example email with landing page we wanted (sent, email opened, form fill). We wanted to standardize this so that the fields are the same every time a marketer chose it. This is not possible directly in SFDC.


Fullcircle CRM has an appexchange program that is very reasonable that allows you to do just that. You can setup standard or custom member status values by campaign type and then they are always standardized. Not sure if anyone else has tried to solve this one, but wanted to share.


The Easy Campaign Member Status Manager from Full Circle CRM enables you to define standard or custom member status values by campaign type. Set up your default values, and never have to worry about them again!


Easy Campaign Member Status - Full Circle CRM - AppExchange


Predictive Lead Scoring

Posted by jmugo Nov 21, 2013



Are any of you using predictive lead scoring? I have dived into this area recently and learning how it works. Of particular interest are the following companies providing this service:

  • Infer
  • Mintigo
  • Lattice Engines


What has been your experience with any of these vendors or with predictive Lead scoring in general?

Here's one for people who want to add a page anchor without uploading a custom HTML template. Although it seems simple, it was certainly a lightbulb moment for me!


1.     Open the landing page editor

2.     Drag a text box onto the page

3.     Right-click on the the text box and select 'Edit Source'


4.     Add the following code into the editor and click save (This creates a HTML id, which here is called 'guide'. You can call it what you like)


5.     Place the text box on the landing page in the place you'd like to anchor. In this example I want to anchor the orange section.


6.     Now you can create the hyperlink to your new anchor. We'll keep it simple and create a text hyperlink (you can create an image link by adding the image to a text box and editing the code in the same way).


7.    If you want your hyperlink to be on the same page, add a new text box, right click and select 'Edit Source'


8.     Add the following code, making sure that the HTML id (in this case #guide) matches the one you named in step 4


9.     Place the hyperlink text box wherever you want (probably at the top of the page) and save the landing page


10.     If you want the link to be placed somewhere other than the landing page, you'd create the hyperlink as usual, but include the HTML id at the end of the url. For example: '


Hopefully, clicking on your links should take you straight to your page anchor!


Thanks, James

For anyone working within a single instance of Eloqua in which Contact Level Security (CLS) has been built, gauging the relative health of your departments or lines of business' databases can be a challenge. The dashboard reports in Insights are generally set up to look at the database of your entire instance, so while your entire database may be considered "healthy" compared to industry standards, certain areas may be under-performing. One way to recreate the database health dashboard is to segment and filter your contacts based on their CLS identifier field, in my case BELONGS_TO =, and apply the same logic that goes in to the reachable, active, inactive definitions and field completeness criteria.


Here is an example of what a database health segment might look like:

DB Health Segments.jpg

Total Database includes just one filter criteria. In my case, Compare Contact Fields Conpare contacts that have field BELONGS_TO and contain {BUSINESS CODE}


Reachable contacts are those contacts who have opted-in and are not hard bounces*


Unreachable contacts are those contacts who are either unsubscribed or hard bounces*


*This is a good example of where AND versus OR matters as well as grouping the criteria (as indicated by the parentheses).


For my team, active contacts are defined as anyone who has taken any action in response to an email with the last 12 months. You can change this to as little as 1 day. Here you want to make sure you are grouping and changing from AND to OR.


Inactive contacts are those which haven't taken any action within the last 12 months. Here you want to use AND because a contact must meet all three criteria to be considered inactive.


Finally, field completeness filters are fairly straightforward.

First Name_Completeness.jpg

To track this growth over time I created a simple spread sheet to record the changes to this segment every week. I know, a manual process...eek! However, I've opened an Idea in the Support Portal so with any luck an update to the dashboard that allows for contact level security filtering may be coming in the next release!



Ever wondered how to submit your great idea for a Feature Request to our Product Team?


Head on over to Eloqua’s support portal by clicking on the question mark in the upper right hand corner of your screen. Once you're there, click on the Ideas tab (with the lightbulb icon) and check out all of the other feature requests that have already been made by other users.


You can add your idea, or vote up an idea that's already been added. You can also track to see which ideas are being reviewed and which ones are scheduled for upcoming releases.


(Big thanks to melissakowalchuk for the awesome screenshots!)



Not sure if this is the right forum to post this, but thanks to Eloqua Support tech (Jagmit Bhatthal), I was able to learn how to customize MailTo email recipients, subject line, and body text in HTML codes. Here is the link to the step by step guide:How to customize MailTo for Multiple Recipients, Subject and Body in HTML codes


How to customize MailTo for Multiple Recipients, Subject and Body in HTML codes with samples

You can use MailTo in your HTML documents to support customized automatic emails from your web site.

By using the MailTo in your href links in HTML files, you can manage multiple recipients in a semicolons seperated format. You can also set a default subject field text for the email. Also it is possible to set the Copy To or the CC field values by typing the recipients for the CC field value. This capability is also valid for the Blind Copy To or the BCC field recipients.

The MailTo syntax also enables the HTML developer to set a default BODY text for the email object that is prepared using MailTo.

You can find a list of sample MailTo HTML codes to summarize the use of MailTo syntax with samples.

For more information on about the syntax of 'mailto' URLs. RFC2368 defines the format of Uniform Resource Locators (URL) for designating electronic mail addresses

First sample uses the below code:

<a href=""></a>

And seen on the HTML web page as below:

When the internet user who click on the above link will have the Outlook or the Email Client program that is set as default email program opened for a new message as shown below with only the To... field value is defined with one recipient.

mailto sample


Second sample illustrates a simple mailing but this time to multiple recipients in a semicolons seperated format in the HTML code. Some Client Email programs may also support comma delimited email address lists for declaring multiple recipients. But Microsoft Office Outlook does not recognize the comma seperated syntax for multiple emails.;

mailto sample with multiple recipients

You might have seen that some of the emails have been declared with in a new tag "To" in the hyperlink tag A. But this method is not supported with most of the email programs. And is not a good practise to place such a html code in your web pages.

If you also want to declare the Copy To or the CC field recipients, then use the below syntax for your codes. It is just like adding a new query string parameter named "CC" to a URL;

mailto sample with CC recipient

We can alter the above syntax in a similar way for Blind Copy To or the BCC field. This time our new query string parameter will be "BCC". The sample for the BCC can be build as follows:;

mailto with bcc recipient

After dealing with the recipient declarations for our new mail message in the HTML codes, we can further customize the new mail object with defining the subject of the email as follows: To Syntax with Samples


As you will guess BODY of the email can be customized in the HTML code by passing a new parameter named BODY in the query string of the email object with in the hyperlink href definition. Below is a  sample for a customized email with its body is defined in the html code. To Syntax with Samples&body=Hi, in this article you will find samples about how to use MailTo in HTML

mailto with body field

If you want to customize the body with a little bit more for instance if you want to add new line characters in your email you can add "%0D%0A" string within your body text. You can place "%0D%0A" where you want to see the line breaks or the end of line in your message string. Also if you want you can replace the blank character or " " empty space character with "%20" and form your text values with "%20" instead of space characters. This way the space characters in the message texts are URL encoded with "%20". To Syntax with Samples&body=Hi,%0AIn this article you will find samples about how to use MailTo in HTML

mailto with multiline body field

I hope the sample are helpful to summarize the use of the mailto in your html codes to design a URL for processing emails.



Ada Liaw-Martinez

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