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A file server was unavailable on Nov 24th, 2012, between 3:49 pm and 5:22 pm EST. During this time, certain operations would not complete. Retrying the operation after the resolution time (5:22 pm) will result in success.



Email soft-bouncebacks are being incorrectly reported for emails sent between November 14, 2012 (2pm EST), and November 15, 2012 (12:36 pm EST). A large percentage of the emails flagged as soft bounces were in fact properly delivered.


Further details will be provided as they are known.



Friday, November 16th, 5:55pm EST

We are currently in the process of clearing out the false soft bounces from reports. Expected completion of this task is EOD Monday, November 19th, 2012.




Monday, November 19th, 3:25pm EST

All false soft bounces have been purged from reports.



** Update - Monday, 12th November 2012 09:15 am EDT

Due to an issue wit hour primary file servers, we had to enable our redundant file servers. This has resolved the issue of images not loading.


** Update - Monday, 12th November 2012 06:50 am EDT


We have identified an issue with certain images not loading correctly within the system. Please raise cases in Customer Central should you have urgent emails which need to be deployed. The development team is currently investigating this issue and actively working on a fix. Further details will be provided as they are known.


20:09 EDT

The issue of not being able to save assets seems to be resolved. We are still investigating the issue to ensure that it is indeed resolved and to isolate the root cause.


We are currently experiencing an issue wherein assets can not be saved within the application. E10 customers will experience a timeout error. For E9 clients the asset will seem to save but no save is actually made. Our Systems team is actively investigating the issue. Updates to follow.


20:12 EDT

The issue has been resolved. We were able to identify and by-pass faulty network hardware.



17:54 EDT

Our Production Team is still reviewing this incident. We have made some progress in way of identifying possible root causes and will continue to strive for a resolution, as such, we currently don't have an ETA. We have also upgraded this to severity 2 as we recognize this has impacted some client's ability to Send Email. For those who have reported the issue with our Support Team, we are evaluating solutions to help get those Emails sent. We will continue to keep everyone updated.



We are currently experiencing a severity 3 issue within the Eloqua application. Due to internal network connectivity issues, some services are failing intermittently.  This includes (but is not limited to) email and data import/exports.  Our team is working diligently to resolve the issues; however, we do not currently have an estimated time of repair. Updates on our progress will be forthcoming.

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