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On April 24th, 2013 between 9:56 am to 10:20 am EDT (UTC-4), one DB server was temporary unavailable and we are still investigating the root cause.

In continuing to address performance issues with Insight reporting, webserver maintenance will take place, Wednesday, April 24th, 2013, between 9:00 am and 11:00 am EDT (UTC -4). The application will remain available at all times and no data will be lost, however, you may experience a temporary performance degradation.

 

To determine if this maintenance affects your install, look at the browser URL once you're logged into Eloqua. If your URL follows the format "secure.eloqua.com/..."  (note:  no number included in URL), then you will be affected.


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**Update**

Wednesday, April 24th, 11:45 am EDT (UTC -4)

 

The Production Team requires more time for this operation to complete- we are now extending this to 1:00 pm EDT (UTC-4).

The Development Team has identified an issue where tracking is not working for any E10 Landing Pages using the vanity URLs. We are targeting to get this hot-fixed today. More updates will come.

 

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**Update**

Tuesday, April 23rd, 10:20 pm EDT (UTC -4)

 

We have hot-fixed this issue as of 9:25 pm EDT (UTC -4) today. This issue is now resolved.

From April 22nd, 2013, 10:21 PM to April 23rd, 2013, 02:56 AM EDT (UTC-4) A System issue caused the following functions to be effected during outage: data imports/exports, uploading of images/web content unable to complete, images and web content not cached in Akamai would result in a broken link. This issue affected users on Pod1 and Pod2.


To determine if you are on Pod1 or Pod2:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL)

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL)

 

Some clients are experiencing delays in uploading assets to Eloqua. We are working on a solution to clear the upload queue as quickly as possible.

 

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**Update**

Monday, April 22nd, 4:30 pm EDT (UTC -4)

 

The Production Team is still aggressively investigating this issue and do not have an expected resolution.


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**Update**

Tuesday, April 23rd, 8:50 am EDT (UTC -4)

 

The Production Team was able to implement a solution in the early evenings and as of 11:23 pm EDT (UTC-4), April 22nd,  this issue was resolved.

Some clients are experiencing delays in email deployment. We are working on a solution to clear the email queue as quickly as possible.

 

We will provide another update once the queue starts to clear.

 

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**Update**

Monday, April 22nd, 4:30 pm EDT (UTC -4)

 

The Production Team continues to investigate solutions to clear up the queue and do not have an expected resolution.


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**Update**

Tuesday, April 23rd, 9:00 am EDT (UTC -4)

 

As of 8:00 pm EDT (UTC-4) we hot-fixed the issue which addressed the Email Delays, this issue is now resolved.

This is an update that we are experiencing issues with loading some of the E9 dashboards.  At this time we are investigating the issue and do not have an expected resolution.  Our next update will be at 1:30PM EDT.

 

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**Update**

Monday, April 22nd, 12:50 pm EDT (UTC -4)

 

The Development Team is still investigating the issue and do not have an expected resolution.

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**Update**

Monday, April 22nd, 2:30 pm EDT (UTC -4)

 

The Development Team has a code fix. Were currently testing this fix and will be going through the hot-fix process. More updates to come.


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**Update**

Monday, April 22nd, 5:00 pm EDT (UTC -4)

 

This issues has been hot-fixed and confirmed resolved.

Please note that the Spring '13 release to Pod1 customers is taking longer than expected to complete. We will provide an updated ETA as soon as one is available.

 

To determine if you are on Pod1:

- Log into Eloqua as you normally do

- Look at the browser URL once you are logged in

- Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL)

 

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**Update**

Sunday, April 21st, 3 pm EDT (UTC -4)

 

The great majority of clients completed the update to the Spring '13 Release at 2:25 pm EDT.

 

The few clients who haven't will be receiving an email communication shortly.

 

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**Update**

Sunday, April 21st, 5:25 pm EDT (UTC -4)

 

We continue to work on updating the remaining clients to the Spring '13 version of the product. Those clients have received an email communication.

 

The next update will be provided by 8:30 pm EDT.

 

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**Update**

Sunday, April 21st, 8:25 pm EDT (UTC -4)

 

The Release concluded at 7:36 pm EDT (UTC -4) for the remaining clients.

 

Any client experiencing non-release related issues will be contacted directly.

 

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Between 6:00 pm EDT (UTC -4) and 6:45 pm EDT (UTC-4) we were experiencing application performance issues which has been resolved. This issue was specific to clients on Pod2.

 

To determine if you are on Pod2:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL)

We have identified and investigating an issue where Eloqua Engage users are receiving errors when attempting to send a template email to a contact. This issue affects users on Pod2 and Pod3.

 

To determine if you are on Pod2 or Pod3:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL)

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

 

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**Update**

Wednesday, April 10th, 6:40 pm EDT (UTC -4)


Our Development Team is still investigating the issue.

 

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**Update**

Thursday, April 11th, 2:10 pm EDT (UTC -4)


Our Development Team have a resolution in place. We are currently looking to get this hot-fixed into Production.

 

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**Update**

Friday, April 12th, 2:50 pm EDT (UTC -4)


We are currently on target to get this hot-fixed into Production today.

 

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**Update**

Friday, April 12th, 3:10 pm EDT (UTC -4)


Production has been hot-fixed. The issue has been resolved, if you were logged in, you will need to re-login to see the effects (and clearing the cache of your browser *may* be necessary).

Some clients are experiencing delays in email deployment. We are working on a solution to clear the email queue as quickly as possible.

 

We will provide another update once the queue starts to clear.

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**Update**

Thursday, April 4th, 4:00 pm EDT (UTC -4)


The queue is moving at a fast-consistent rate, so delays now are shorter. We have worked through 50% of the backlog of waiting emails.

 

Another update will be provided once the queue has completely emptied.

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**Update**

Thursday, April 4th, 6:40 pm EDT (UTC -4)


We have identified an incident with one of our Email Deployment server and our Production team is focused on getting this resolved.


We have made additional progress with the Email backlog and another update will be provided once the queue has completely emptied.

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**Update**

Thursday, April 4th, 9:50 pm EDT (UTC -4)


The incident with one of our Email Deployment server is still being investigated. There is currently no ETA for a resolution and more updates will come.

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**Update**

Thursday, April 4th, 10:10 pm EDT (UTC -4)


Because of the hardware incident, users on Pod1 and Pod2 will experience extreme delays with Email Sending.

 

To determine if you are on Pod1 or Pod2:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL)

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL)

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**Update**

Thursday, April 4th, 11:00 pm EDT (UTC -4)


The hardware incident has been resolved. The backlog is sending out and will take several hours before we are caught up.  We cannot deliver all at once as there are anti-spamming rules that prevent the instant delivery of a high volume of messages.


We apologize for any inconvenience. Another update will be provided once the queue has completely emptied.

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**Update**

Friday, April 5th, 09:00 am EDT (UTC -4)


The backlog from yesterday has cleared up and Email Deployment is fully operational.

Please be aware, the Support Call Center was facing technical difficulties via Phone Lines. It has now been resolved.

We were experiencing application performance issues today between 3:45 pm and 4:12 pm EDT (UTC -5) for some clients. The issue was caused by an unusually high volume of incoming server requests, which caused a temporary degradation of service for some customers.

 

This issue is specific to clients on "secure.p03.eloqua.com/..." (found in the browser URL once you're logged into Eloqua).

 

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