In continuing to address performance issues with Insight reporting, webserver maintenance will take place, Wednesday, April 24th, 2013, between 9:00 am and 11:00 am EDT (UTC -4). The application will remain available at all times and no data will be lost, however, you may experience a temporary performance degradation.
To determine if this maintenance affects your install, look at the browser URL once you're logged into Eloqua. If your URL follows the format "secure.eloqua.com/..." (note: no number included in URL), then you will be affected.
From April 22nd, 2013, 10:21 PM to April 23rd, 2013, 02:56 AM EDT (UTC-4) A System issue caused the following functions to be effected during outage: data imports/exports, uploading of images/web content unable to complete, images and web content not cached in Akamai would result in a broken link. This issue affected users on Pod1 and Pod2.
To determine if you are on Pod1 or Pod2:
Log into Eloqua as you normally do
Look at the browser URL once you are logged in
Pod1 URL has the following format - www.secure.eloqua.com/... (note: no number included in URL)
Pod2 URL has the following format - www02.secure.eloqua.com/... (note: 02 included in URL)
This is an update that we are experiencing issues with loading some of the E9 dashboards. At this time we are investigating the issue and do not have an expected resolution. Our next update will be at 1:30PM EDT.
The hardware incident has been resolved. The backlog is sending out and will take several hours before we are caught up. We cannot deliver all at once as there are anti-spamming rules that prevent the instant delivery of a high volume of messages.
We apologize for any inconvenience. Another update will be provided once the queue has completely emptied.
We were experiencing application performance issues today between 3:45 pm and 4:12 pm EDT (UTC -5) for some clients. The issue was caused by an unusually high volume of incoming server requests, which caused a temporary degradation of service for some customers.
This issue is specific to clients on "secure.p03.eloqua.com/..." (found in the browser URL once you're logged into Eloqua).