Our Bulk API Service was temporarily unavailable between 16:32 EDT (GMT -4) and 17:09 EDT. This issue has now been resolved.

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**Update**

Thursday, August 22nd, 3:16 am EDT (UTC -4)

 

Our Cloud Operations Team had identified the BULK API Services had additional downtime which was resolved at 2:45 am EDT (GMT -4) today. After analysis by our support teams, the root cause of the incident was not determined.  At this time, production use of your Eloqua service has been restored. Oracle is reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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**Update**

Thursday, August 22nd, 3:24 am EDT (UTC -4)

 

This issue affected users on Pod1 and Pod2.

 

To determine if you are on Pod1:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL)

 

To determine if you are on Pod2:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL)

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