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Currently, our login page at http://login.eloqua.com is unavailable. We are working to correct this issue and will provide more updates as they are available.


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**Update**

Thursday, September 30th, 4:29 pm EDT (UTC -4)


The login page is now available. We are currently investigating to determine the cause and will provide an update when more details are available.


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**Update**

Thursday, September 30th, 4:44 pm EDT (UTC -4)

 

After analysis by our support teams, it was determined that the incident resulted from a network issue. The network issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

 

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Maintenance Advisory: Saturday, September 28th, 2013


Eloqua will be performing maintenance and hardware upgrades on Saturday, September 28th, between 9:30 AM and  2:00 PM EDT (UTC -4).

 

While the application may remain accessible during this time:

• Some features such as file and image uploads, program builder and emails will be paused as they are upgraded (application processing will be paused and resumed after downtime ends)

• All inbound activity will be lost (e.g. page views, email responses)

• Forms will captured in offline mode and re-processed after downtime ends

 

 

There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

Should you require more information or have any questions, please feel free to contact our support specialists.



To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

 

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**Update**

Saturday, September 28th, 9:30 pm EDT (UTC -4)

 

Maintenance concluded without issues.


Actual Maintenance period: 9:30 am – 10:54 am EDT.

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**Update**

Sunday, October 6th

 

The maintenance concluded without issues.



**Update**

Friday, October 4th, 3:30 pm EDT (UTC -4)

 

This maintenance has been confirmed for this weekend. See details below:

 

**Update**

Saturday, September 28th, 11:15 pm EDT (UTC -4)

 

This maintenance has been rescheduled for Saturday, October 5th.


Full details:


Maintenance Advisory: Saturday, October 5th, 2013

 

Eloqua will be performing maintenance and hardware upgrades between 10:00 PM EDT (UTC -4) Saturday, October 5th, and 3:00 AM EDT Sunday, October 6th, 2013.

 

There will be short service interruptions during this maintenance period.  During these interruptions, application logins, visitor tracking, form posts, import/exports, CRM integrations and related functions will be unavailable.

 

You are advised to avoid using the application during this window.

 

 

Should you require more information or have any questions, please feel free to contact our support specialists.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL)

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL)


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**Update**

Saturday, September 28th, 9:35 pm EDT (UTC -4)

 

This maintenance has been postponed. Details of it's new date will be provided here as they are known.


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Maintenance Advisory: Saturday, September 28th, 2013

 

Eloqua will be performing maintenance and hardware upgrades between 10:00 PM EDT (UTC -4) Saturday, September 28th, and 3:00 AM EDT Sunday, September 29th, 2013.

 

There will be short service interruptions during this maintenance period.  During these interruptions, application logins, visitor tracking, form posts, import/exports, CRM integrations and related functions will be unavailable.

 

You are advised to avoid using the application during this window.

 

 

Should you require more information or have any questions, please feel free to contact our support specialists.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL)

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL)

 

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Insight Reporting Maintenance Advisory for Tuesday, September 24th, 2013

 

 

Insight maintenance will begin at 10:00 AM EDT (UTC -4) on Tuesday, September 24th, 2013, and will conclude by 5:00 AM EDT Wednesday, September 25th, 2013.

 

This will NOT affect access to reporting functionality. The application will remain available, and reports can be run, however any attempt to save, create or edit any reports will result in an error.

 

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

 

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**Update**

Wednesday, September 25th, 01:11 am EDT (UTC -4)

 

All updates to Insight were completed and tested by 12:47 am, Sep 25th.

 

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We are currently experiencing issues with Eloqua Insight for POD1 clients. Our Production Team has been notified and were currently investigating, the next scheduled update will be around 10 am EDT.

 

To determine if you are on Pod1:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL)

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**Update**

Monday, September 23rd, 6:13 am EDT (UTC -4)

 

This issue is resolved.

 

After analysis by our support teams, the root cause of the incident was not determined.  At this time, production use of your Eloqua service has been restored. Oracle is reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

We have received reports of some customers not receiving Email Sends or Email Notifications deployed through the Eloqua application. We are currently investigating to determine the possible cause. We will provide a further update once we have any additional information, or by 2 p.m. EDT at the latest.

 

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**Update**

Thursday, September 19th, 12:23 pm EDT (UTC -4)

 

We are working with the relevant 3rd party on a path to resolution.. We currently don't have an ETA but another update will be given around 4:00 pm EDT.

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**Update**

Thursday, September 19th, 2:49 pm EDT (UTC -4)

 

This issue has now been resolved.

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Maintenance Advisory for Sunday, September 15th, 2013

 

Eloqua will be performing maintenance and hardware upgrades on Sunday, September 15th, between 5:00 AM and 11:00 AM EDT (UTC -4).

 

While the application may remain accessible during this time:

 

  • Some features such as file and image uploads, program builder and emails will be paused as they are upgraded (application processing will be paused and resumed after downtime ends)
  • All inbound activity will be lost (e.g. page views, email responses)
  • Forms will captured in offline mode and re-processed after downtime ends

 

 

There will also be intermittent downtime during this window. You are advised to avoid using the application during this time.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

 

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

We are currently experiencing intermittent full service disruption for Pod 1 clients.

 

To determine if you are on Pod1:

Log into Eloqua as you normally do

Look at the browser URL once you are logged in

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL)

 

Updates will be posted regularly until the issue is resolved.

 

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**Update**

Monday, September 9th, 11 am EDT (UTC -4)

 

There was an issue accessing the application. At this time, production use of your Eloqua service has been restored.

 

Oracle|Eloqua is investigating, and will provide an update when we know more.

 

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**Update**

Monday, September 9th, 11:15 am EDT (UTC -4)

 

Access to the application was down or very slow to respond between 10:22 am and 10:45 am EDT

 

Oracle|Eloqua is investigating the root cause, and will provide an update once our investigations have concluded.

 

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**Update**

Monday, September 9th, 4:15 pm EDT (UTC -4)

 

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

 

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