We are currently experiencing issues with Eloqua for some clients. Our Production Team has been notified and were currently investigating, the next scheduled update will be around 10 am EDT.


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**Update**

Wednesday, October 16th, 9:57 am EDT (UTC -4)


The production team has identified the hardware failure and is in the process to resolve the incident. We estimate by 1.30 pm EDT we should be operational. The next scheduled update will be around 1 pm EDT.


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**Update**

Wednesday, October 16th, 12:10 pm EDT (UTC -4)


All emergency contacts affected by this incident have been notified. The Production Team has revised their ETA based on our current progress, they now anticipate this will be completed by 3 pm EDT. The next scheduled update will be around 2:30 pm EDT.


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**Update**

Wednesday, October 16th, 2:12 pm EDT (UTC -4)


The Production Team is still working to resolve this incident, they are still aiming to get this completed by 3 pm EDT. The next scheduled update will be around 2:45 pm EDT.


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**Update**

Wednesday, October 16th, 2:45 pm EDT (UTC -4)


The Production Team is still aiming to get this completed by 3 pm EDT. The next scheduled update will be around 3:15 pm EDT.


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**Update**

Wednesday, October 16th, 2:49 pm EDT (UTC -4)


The Production Team is still aiming to get this completed by 4 pm EDT. The next scheduled update will be around 3:45 pm EDT.


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**Update**

Wednesday, October 16th, 3:50 pm EDT (UTC -4)


The Production Team is still working on this incident, but is forced to revise their ETA. They are now targeting 5 pm EDT. The next scheduled update will be around 5:30 pm EDT.


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**Update**

Wednesday, October 16th, 5:40 pm EDT (UTC -4)


The Production Team has resolved this incident as of 5:28 pm EDT. After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware identified as faulty has been replaced and production use of your Eloqua service restored. Oracle is also reviewing the monitoring, alerting, and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.