We have been experiencing significant delays in Data Imports (imports/uploads). The Import Service has been cycled, and the imports are processing. Some time will be necessary before the queue clears out completely. At this time we cannot offer an ETA, but the next scheduled update will be around 10 am EDT.

 

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**Update**

Wednesday, October 18th, 8:42 am EDT (UTC -4)


We've upgraded this incident back to Red as we have identified the our previous attempts to resolve this hasn't worked. Our Production Team is still investigating the issue and the next scheduled update will be around 9.30 am EDT.

 

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**Update**

Wednesday, October 18th, 9:31 am EDT (UTC -4)


Our Production Team is still investigating the issue and the next scheduled update will be around 10.30 am EDT.

 

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**Update**

Wednesday, October 18th, 10:20 am EDT (UTC -4)


Our Production Team has confirmed the Data Imports are now processing and working through the current backlog in the queue. The next scheduled update will be around 12 pm EDT.

 

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**Update**

Wednesday, October 18th, 11:08 am EDT (UTC -4)

 

After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available. The next scheduled update will be around 12 pm EDT.


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**Update**

Wednesday, October 18th, 11:56 am EDT (UTC -4)


Our Production Team has confirmed the Data Imports are still processing and working through the current backlog in the queue. They anticipate the queue to be caught up within the next 3-4 hours. The next scheduled update will be around 2 pm EDT.

 

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**Update**

Wednesday, October 18th, 2:25 pm EDT (UTC -4)


Our Production Team has confirmed the Data Imports are still processing and working through the current backlog in the queue. They anticipate the queue to be caught up within the next 2 hours. The next scheduled update will be around 4 pm EDT.

 

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**Update**

Wednesday, October 18th, 3:52 pm EDT (UTC -4)


Our Production Team has revised their estimates, they now anticipate the queue to be caught up within the next 1 hour. The next scheduled update will be around 5:15 pm EDT.

 

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**Update**

Wednesday, October 18th, 5:18 pm EDT (UTC -4)


This incident is resolved.