We are currently tracking an incident where private Eloqua Engage Templates are now public (visible) to all users in each instance. The Development Team is working on a resolution, but we are unable to provide an ETA. The next scheduled update will be on October 30th, around 11:00 am EDT (UTC -4).

 

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**Update**

Wednesday, October 30th,10:51 am EDT (UTC -4)


The Development Team is working with select clients and our QA Team on a potential fix. The next scheduled update will be around 2:00 pm EDT (UTC -4).

 

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**Update**

Wednesday, October 30th,1:45 pm EDT (UTC -4)


We are still working towards a resolution. We are targeting to have this resolved today. The next scheduled update will be around 4:00 pm EDT (UTC -4).

 

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**Update**

Wednesday, October 30th,4:18 pm EDT (UTC -4)


The Development Team requires additional testing before we can full resolve this incident. The next scheduled update will be on Thursday, October 31st, 2013 around 10:30 am EDT (UTC -4).

 

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**Update**

Thursday, October 31st, 9:54 am EDT (UTC -4)


We are targeting to hot-fix this incident today. The next scheduled update will be on around 11:00 am EDT (UTC -4) with the expected ETA.

 

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**Update**

Thursday, October 31st, 2:12 pm EDT (UTC -4)


We are still going through our hot-fix process. The next scheduled update will be on around 4:30 pm EDT (UTC -4).

 

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**Update**

Thursday, October 31st, 3:35 pm EDT (UTC -4)


We are looking into hot-fixing this and at this time, we don't have an ETA.  Our next schedule update on this incident will be Friday, November 1st around 11:00 am EDT (UTC -4)

 

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**Update**

Friday, November 1st, 10:02 am EDT (UTC -4)


We are still looking into hot-fixing this and at this time, we don't have an ETA.  Our next schedule update on this incident will be around 2:00 pm EDT (UTC -4)


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**Update**

Friday, November 1st, 11:54 am EDT (UTC -4)


This incident has been hot-fixed.