Skip navigation

We have received reports that some customers are experiencing slow loading of the application on POD 3. We are currently investigating this issue and will provide an update once we have more information.

 

To determine if you are on POD 3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

POD 3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

 

====================================

 

**Update**

Tuesday, February 25th, 1:00 pm EST (UTC -5)

 

This issue has now been resolved.

 

====================================

Eloqua Winter '14 Release

 

**UPDATE**

Sunday, February 23rd, 2014.

 

Maintenance concluded on time and without issues.


============================================================================


The Winter '14 Release will roll out on Sunday, February 23rd, 2014, between 5 and 11 am EST (UTC -5).



Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both E9 and E10, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.


While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

We have received reports that clients on POD 3 may not be able to access the Bulk API at this time. We are currently investigating the cause of this issue and will update this post as soon as we have any further information.

 

====================================

**Update**

Monday,  February 17th, 8:59pm EST (UTC -5)

====================================

 

This issue has now been resolved. Bulk API service was restored at approximately 8:30pm EST (UTC -5).

Scheduled Maintenance Advisory for Sunday, February 16th, 2014

 

 

Eloqua will be performing scheduled maintenance on Sunday, February 16th, between 5 and 11 AM EST (UTC -5).

 

During portions of this maintenance period:

  • Although services will remain uninterrupted, there will be reduced capacity as servers are sequentially rebooted – this should have little or no noticeable effect.
  • Sandbox replication will not possible during this period.
  • BulkAPI and Data Import services will be rebooted. Inflight imports may be effected, but next scheduled run will complete successfully. – NOTE: POD3 ONLY

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

 

Should you require more information or have any questions, please feel free to contact our Support specialists.

The Cloud Operations confirmed some clients on POD 3 are experiencing performance related incidents. The team has identified the root cause and currently working towards resolving the incident. As part of the resolution, some instances will see around 15 minutes of downtime with the following effects:

 

1. Outbound activities will be paused and resumed after downtime ends.

2. Forms will be captured

3. Other inbound activities (email responses, web tracking) will not be captured.

 

Given the urgency, our Support Team is equipped with the list of impacted of clients - please contact our Product Support Team to validate if you are affected. Cloud Operations is currently set to start the path to resolution at 9:00 pm EST (UTC-5). We will provide another update around 9:20 pm EST (UTC-5).

 

====================================

**Update**

Monday, February 3rd, 8:11 pm EST (UTC -5)

 

The Cloud Operations Team has further clarified this incident and we stand corrected. The Eloqua Application is not being impacted right now. The Cloud Operations team identified critical hardware errors which is leading them to perform corrective measures tonight. The Support Team is still equipped with the list of impacted of clients - please contact our Product Support Team to validate if you are affected. Cloud Operations is currently set to start the path to resolution at 9:00 pm EST (UTC-5). We will provide another update around 9:20 pm EST (UTC-5).

 

====================================

**Update**

Monday, February 3rd, 9:21 pm EST (UTC -5)

 

The Cloud Operations Team has completed their work and the Eloqua Services is being restored to those affected. We will provide another update around 9:40 pm EST (UTC-5).


====================================

**Update**

Monday, February 3rd, 9:32 pm EST (UTC -5)

 

The Cloud Operations Team confirms the maintenance work completed successfully.

 

====================================

**Update**

Monday, February 3rd, 9:46 pm EST (UTC -5)

 

After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware identified as faulty has been replaced and production use of your Eloqua service restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

Filter Blog

By date: By tag: