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**Update**

Monday, April 28th, 10:30 pm EDT (UTC -4)

 

The maintenance concluded at 10:22 pm EDT without incident.

 

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Insight Maintenance Advisory for Monday, April 28th, 2014

 

 

Eloqua will be performing Insight maintenance on Monday, April 28th, at 10 PM EDT (UTC -4).

 

During this maintenance period:

 

  • Non-Insight functionality will not be impacted
  • Insight will be unavailable during the maintenance window
  • Please avoid using Insight during the maintenance window to avoid losing work
  • Expected downtime: up to 30 minutes

 

Should you require more information or have any questions, please feel free to contact our Support specialists.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

When attempting to access Insight, some users are receiving a message that the "product needs to be activated". Following the prompts to activate will allow you to use Insight normally, and you will not receive the message again.

 

Any custom reporting will NOT be affected, i.e. activating Insight will not reset any previously existing configuration.

 

We apologize for any inconvenience this may have caused.

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**Update**

Wednesday, April 30th, 12:50 am EDT (UTC -4)

 

The maintenance concluded at 12:41 am (EDT) without incident.

 

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Eloqua Winter '14 Release - Service Pack 5



Service Pack 5 of the Winter '14 Release will roll out between 11 pm, Tuesday, April 29th, and 5 am, Wednesday, April 30th, 2014 (all times EDT (UTC -4)).

 

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both Eloqua 9 Release Notes 2014 and Eloqua 10 Release Notes 2014, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

 

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Eloqua Winter '14 Release - Service Pack 5



Service Pack 5 of the Winter '14 Release will roll out between 5 and 11 am EDT (UTC -4), on Sunday, April 27th, 2014.

 

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both Eloqua 9 Release Notes 2014 and Eloqua 10 Release Notes 2014, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

 

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**Update**

Sunday, April 27th, 11:15 pm EDT (UTC -4)

 

The code rollout concluded on schedule.

 

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We are aware of an incident where POD 3 clients are not able to log into the Eloqua Application. The Cloud Operations Team is currently investigating the incident and are working to resolve this. We cannot provide an ETA, but the next scheduled update will be around 5:00 pm EDT (UTC-4).

 

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**Update**

Wednesday, April 24th, 4:19 pm EDT (UTC -4)

 

At 4:15 pm EDT (UTC-4), the incident was resolved by the Cloud Operations Team. After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

We are aware of an incident where some clients are not able to log into the Eloqua Application. The Cloud Operations Team is investigating the incident and are working to fully resolve this. The next scheduled update will be around 3:00 pm EDT (UTC-4).

 

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**Update**

Wednesday, April 23rd, 2:04 pm EDT (UTC -4)

 

Cloud Operations were able to apply a quick fix to the incident and users should be able to log in. They will continue to the monitor the situation. The next scheduled update will be around 3:00 pm EDT (UTC-4).

 

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**Update**

Wednesday, April 23rd, 2:29 pm EDT (UTC -4)

 

After analysis by our support teams, it was determined that the incident resulted from a storage issue. The storage issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

Eloqua Winter '14 Release - Service Pack 4



Service Pack 4 of the Winter '14 Release will roll out between 11 pm, Tuesday, April 15th, and 5 am,  Wednesday, April 16th, 2014 (all times EDT (UTC -4)).

 

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both Eloqua 9 Release Notes 2014 and Eloqua 10 Release Notes 2014, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

NOTE: Service Pack 5 of the Winter '14 Release is coming on Wednesday, April 30th, 2014

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

 

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**Update**

Wednesday, April 16th, 12:15 am EDT (UTC -4)

 

The code rollout concluded at 12:04 am without incident.

 

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Eloqua Winter '14 Release - Service Pack 4



Service Pack 4 of the Winter '14 Release will roll out between 5 and 11 am EDT (UTC -4), on Sunday, April 13th, 2014.

 

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both Eloqua 9 Release Notes 2014 and Eloqua 10 Release Notes 2014, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

NOTE: Service Pack 5 of the Winter '14 Release is coming on Sunday, April 27th, 2014

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

 

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**Update**

Sunday, April 13th

 

This maintenance concluded on time and without incident.

 

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Eloqua will be performing Emergency Maintenance tonight - Thursday, April 10th - between 3:00 and 4:00 am EDT (UTC -4).

 

Downtime affect as follows:

 

•         Inbound activity will be lost (page views, email responses).

•         Form submissions will not be captured.

•         Application processing will be paused and resumed after downtime ends.

 

You are advised not to use the application during this period to avoid loss of work.

 

Should you require more information or have any questions, please feel free to contact our Support specialists.

 

If you are one of the affected clients, you will see an interstitial advisory pop-up when you next log into the Eloqua application. If you do not see this, you are not affected. Eloqua Support also has a full list of affected clients should you choose to call in.

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

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Eloqua will be performing maintenance on Sunday, April 6th, between 5 and 11 am EDT (UTC -4).

 

More details will be posted shortly.


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**Update**

Friday, April 4th, 12:35 pm EDT (UTC -4)

 

This maintenance should have no noticeable impact.

 

To avoid any potential loss of work being done during this time, you are advised to save frequently.

 

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**Update**

Friday, April 4th

 

This maintenance concluded at 6:30 am EDT without incident.

 

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Between 6:40 pm and 8:36 pm EDT (UTC-4) on Tuesday, April 1st, 2014, our Cloud Operations Team identified and resolved a Bulk API performance degradation incident on POD 1. After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

Eloqua will be performing Emergency Maintenance tonight - Tuesday, April 1st - between 10 pm and 11 pm EDT (UTC -4).

 

Downtime affect as follows. During parts of the maintenance:

 

•         Inbound activity will be lost (page views, email responses).

•         Form submissions will not be captured.

•         Application processing will be paused and resumed after downtime ends.

 

You are advised not to use the application during this period to avoid loss of work.

 

Should you require more information or have any questions, please feel free to contact our Support specialists.

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

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**Update**

Tuesday, April 1st, 5:50 pm EDT (UTC -4)

 

Correction: This advisory had mistakenly indicated Wednesday, April 1st. The maintenance will take place on Tuesday, April 1st.


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**Update**

Tuesday, April 1st, 11 pm EDT (UTC -4)

 

Emergency maintenance concluded successfully.

 

Actual maintenance time: 10 pm to 10:29 pm EDT.

 

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