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Emergency Maintenance Advisory for Sunday, May 18th, 2014

 

 

Eloqua will be performing emergency maintenance on Sunday, May 18th, between 7 am and 11 am EDT (UTC -4).

 

During this maintenance period:

 

Email sends may be delayed for up to one hour as scheduled campaigns are paused.

 

Should you require more information or have any questions, please feel free to contact our Support specialists.

 

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**Update**

Sunday, May 18th, 9:05 am EDT (UTC -4)

 

The maintenance concluded at 8:34 am EDT without incident.

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**Update**

Tuesday, May 13th, 11:50 pm EDT (UTC -4)

 

The maintenance concluded at 11:45 pm EDT without incident.

 

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Eloqua will be performing Emergency Maintenance tonight - Tuesday, May 13th - between 11:00 and 11:30 pm EDT (UTC -4).

 

Downtime affect as follows:

 

  • Client installs will be inaccessible
  • Forms will be captured in offline mode and processed after maintenance ends
  • Hypersites (landing pages) and visitor tracking will be down
  • Application processing will be paused and resumed after downtime ends.

 

 

You are advised not to use the application during this period to avoid loss of work.

 

Should you require more information or have any questions, please feel free to contact our Support specialists.

 

If you are one of the affected clients, you will see an interstitial advisory pop-up when you next log into the Eloqua application. If you do not see this, you are not affected. Eloqua Support also has a full list of affected clients should you choose to call in.

On Saturday, May 10th between 2:05 pm and 3:15 pm EDT (UTC-4), the Bulk API service was unavailable. After analysis by our support teams, it was determined that the incident resulted from a storage issue. The storage issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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**Update**

Sunday, May 11th, 11:30 am EDT (UTC -4)

 

The maintenance concluded on schedule and without incident.

 

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Eloqua Winter '14 Release - Service Pack 6



Service Pack 6 of the Winter '14 Release will roll out between 5 and 11 am EDT (UTC -4), on Sunday, May 11th, 2014.

 

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both Eloqua 9 Release Notes 2014 and Eloqua 10 Release Notes 2014, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

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**Update**

 

Insight maintenance concluded Wednesday at 4 am EDT (UTC -4).

 

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**Update**

Wednesday, May 14th, 1:30 am EDT (UTC -4)

 

Insight continues in maintenance. All other functionality has concluded maintenance and is fully online.

 

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**Update**

Wednesday, May 14th, 1:00 am EDT (UTC -4)

 

The maintenance concluded on schedule and without incident.

 

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Eloqua Winter '14 Release - Service Pack 6



Service Pack 6 of the Winter '14 Release will roll out between 11 pm, Tuesday, May 13th, and 5 am, Wednesday, May 14th, 2014 (all times EDT (UTC -4)).

 

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both Eloqua 9 Release Notes 2014 and Eloqua 10 Release Notes 2014, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

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