Our Cloud Operations Team is currently investigating an incident where the Bulk API service for our POD 3 Clients is not working. At this time, we are unable to provide an ETA, but the next scheduled update will be around 11:15 am EDT (UTC-4) today.

 

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**Update**

Tuesday, July 29th, 11:09 am EDT (UTC -4)

 

The Cloud Operations Team continues to investigate the incident. While we don't have anything tangible to report, the next scheduled update will be around 12:15 pm EDT (UTC-4).

 

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**Update**

Tuesday, July 29th, 12:18 pm EDT (UTC -4)

 

The Cloud Operations Team continues to investigate the incident. While we don't have anything tangible to report, the next scheduled update will be around 1:15 pm EDT (UTC-4).

 

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**Update**

Tuesday, July 29th, 1:05 pm EDT (UTC -4)

 

Additional teams have been brought in to assist our Cloud Operations Team as they continue to investigate the incident. We can confirm this incident is also affecting Lead Scoring for POD 3 clients. The next scheduled update will be around 2:15 pm EDT (UTC-4).

 

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**Update**

Tuesday, July 29th, 2:13 pm EDT (UTC -4)


Our Cloud Operations Team resolved this incident around 1:55 pm EDT (UTC-4).


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**Update**

Tuesday, July 29th, 2:17 pm EDT (UTC -4)


After analysis by our support teams, it was determined that the incident resulted from a network issue.  The network issue has been resolved and production use of your Eloqua service has been restored.  Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident.  After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.