Our Cloud Operations Team identified and resolved an incident with our Bounceback Processing Services. Between July 15th, 2014 and July 31st, 2014, there was an intermittent incident where some contacts were being marked as hard bouncebacks when they should have been marked as a soft bounceback.

 

Since our Cloud Operations Team were able to scope the impact of this incident, they are executing corrective measures Tuesday, August 5th, 2014. They are, however, unable to correct Eloqua Insight metrics that may have been impacted.

 

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.