Our Cloud Operations Team is currently investigating an incident where the Bulk API service is unresponsive. While we currently don't have an ETA, the next scheduled update will be around 7:30 pm EDT (UTC-4).

 

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**Update**

Wednesday, August 27th, 6:49 pm EDT (UTC -4)

 

Our Cloud Operations Team has identified a hardware failure and are working towards a resolution. Please note; RestAPI, Eloqua Insight and the Data Import/Export Services are also impacted. While we currently don't have an ETA, the next scheduled update will be around 7:30 pm EDT (UTC-4).

 

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**Update**

Wednesday, August 27th, 7:14 pm EDT (UTC -4)

 

Our Cloud Operations Team continues to work towards a resolution. They have been able to specifically restore functionality to the Bulk API services. The remaining services (RestAPI, Eloqua Insight and the Data Import/Export Services) are still impacted. Additionally - the scope of the incident has expanded to include our POD2 customers. While we currently don't have an ETA, the next scheduled update will be around 8:30 pm EDT (UTC-4).


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**Update**

Wednesday, August 27th, 8:20 pm EDT (UTC -4)

 

Our Cloud Operations Team has made some progress with the incident. All services are restored for POD1 and they are currently working through the backlog of requests. POD2 has also been restored, but Eloqua Insight is experiencing performance degradation.  The next scheduled update will be around 9:00 pm EDT (UTC-4).

 

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**Update**

Wednesday, August 27th, 9:11 pm EDT (UTC -4)

 

Our Cloud Operations Team continues to work towards resolving the hardware failure. The next scheduled update will be around 10:00 pm EDT (UTC-4).

 

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**Update**

Wednesday, August 27th, 10:15 pm EDT (UTC -4)

 

Our Cloud Operations Team continues to work towards resolving the hardware failure. The next scheduled update will be around 11:00 pm EDT (UTC-4).

 

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**Update**

Wednesday, August 27th, 10:22 pm EDT (UTC -4)

 

All the services have been fully restored to POD1. Eloqua Insight is final remaining service still impacted on POD2.  The next scheduled update will be around 11:00 pm EDT (UTC-4).

 

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**Update**

Wednesday, August 27th, 11:10 pm EDT (UTC -4)

 

Our Cloud Operations Team continues to investigate the Eloqua Insight incident on POD2.  The next scheduled update will be around 12:00 am EDT (UTC-4).

 

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**Update**

Thursday, August 28th, 12:04 am EDT (UTC -4)

 

Our Cloud Operations Team continues to investigate the Eloqua Insight incident on POD2.  The next scheduled update will be around 1:00 am EDT (UTC-4).

 

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**Update**

Thursday, August 28th, 12:53 am EDT (UTC -4)

 

Our Cloud Operations Team continues to investigate the Eloqua Insight incident on POD2.  The next scheduled update will be around 2:00 am EDT (UTC-4).

 

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**Update**

Thursday, August 28th, 1:36 am EDT (UTC -4)

 

Will be resolving this incident as POD1 services were restored and we are opening a separate advisory for the ongoing Eloqua Insight Impacted on POD 2.

 

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**Update**

Thursday, August 28th, 9:34 am EDT (UTC -4)

 

After analysis by our support teams, it was determined that the incident resulted from a hardware issue.  The hardware identified as faulty has been replaced and production use of your Eloqua service restored.  Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident.  After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.