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**Update**

Wednesday, October 1st, 11:53 pm EDT (UTC -4)

 

Our Cloud Operations Team has completed their work on POD1 and POD2.

 

The unplanned outage was a result of planned maintenance requiring additional time beyond the initially anticipated duration. The maintenance has been completed and your Eloqua service is available. Oracle is reviewing the events and issues that caused this extended maintenance. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.


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**Update**

Wednesday, October 1st, 11:28 pm EDT (UTC -4)

 

Our Cloud Operations Team continues to work aggressively to complete this. They have completed work on POD3 and services have been restored while POD1 and POD2 continue to be worked on. We are now targeting 12:15am EDT (UTC-4) and will provide another update around 12:00 am EDT (UTC-4).


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**Update**

Wednesday, October 1st, 10:50 pm EDT (UTC -4)

 

Our Cloud Operations Team has identified the maintenance will need additional time. The teams are working aggressively to complete this and are currently targeting 11:45 pm EDT (UTC-4). We will provide another update around 11:30 pm EDT on their efforts.


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**Update**

Wednesday, October 1st, 2:45 pm EDT (UTC -4)

 

This preventative maintenance has been confirmed for tonight, Wednesday, October 1st, between 9 and 11 pm EDT (UTC -4).


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**Update**

Tuesday, September 30th, 6:35 pm EDT (UTC -4)

 

This preventative maintenance has been postponed. We are looking to schedule for the same time tomorrow (Wednesday, October 1st). This Post will be updated with the final timing once it has been confirmed.

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Emergency Preventative Maintenance Advisory for Wednesday, October 1st, 2014

 

 

Eloqua will be performing emergency preventative maintenance on Tuesday, September 30th, 2014, between 9 and 11 pm EDT (UTC -4).

 

All application processing will be suspended during this window and resumed after downtime ends.

 

Downtime effect as follows. During portions of this maintenance period, the following platform features will be unavailable:

 

  • Email Sending (all types)
  • Inbound/Outbound CRM Integrations
  • Bulk API
  • Lead Scoring
  • Data Import/Exports
  • Campaign Processing

 

We recommend that customers not attempt to use the application at this time as rolling outages are anticipated. Inbound web tracking and form data will be captured, however, agent use of the platform can potentially result in work being lost. Once the maintenance is complete, all processing will resume and any work items scheduled to execute during the maintenance window will begin processing.

 

Should you require more information or have any questions, please feel free to contact our Support specialists.