Our Cloud Operations Team is currently investigating an incident where Eloqua Insight is unavailable on POD 1 and 3. While we do not currently have an ETA, the next update is scheduled for 9:30 am EDT (UTC -4).


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**Update**

Friday, October 10th, 8:53 am EDT (UTC -4)


Our Cloud Operations Team was able to restore services for our POD 3 customers and they are still aggressively working on POD 1. While we do not currently have an ETA, the next update is scheduled for 10:00 am EDT (UTC -4).


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**Update**

Friday, October 10th, 9:14 am EDT (UTC -4)


Our Cloud Operations Team was able to restore services for our POD 1 customers as well.


After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.