Please be advised, due to an unrecoverable hardware failure, an immediate migration of clients on a specific Database is currently underway by our Cloud Operations Team. We estimate the migration to take around 90 minutes and the next scheduled update will be around 7:00pm EST (UTC-5).

 

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**Update**

Thursday, November 13th, 6:57 pm EST (UTC-5)


Our Cloud Operations Team continues to work on the migration. The original estimate was not sufficient and we are unable to provide an ETA at this time. For the clients affected by this incident, it should be noted that all application processing was paused during this window and inbound form data will be captured. Once the migration is complete, all processing will resume and any work items scheduled to execute during the migration window will begin processing. The next scheduled update will be around 7:45 pm EST (UTC-5).


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**Update**

Thursday, November 13th, 7:11 pm EST (UTC-5)


Our Cloud Operations Team is targeting to have the migration completed by 8:00 pm EST (UTC-5). The next scheduled update will be around 8:10 pm EST (UTC-5).


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**Update**

Thursday, November 13th, 8:06 pm EST (UTC-5)


Our Cloud Operations Team is completing the final phases of the migration. The next scheduled update will be around 8:30 pm EST (UTC-5).


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**Update**

Thursday, November 13th, 8:25 pm EST (UTC-5)


Our Cloud Operations Team have completed the migration. After analysis by our support teams, it was determined that the incident resulted from a hardware issue.  The hardware identified as faulty has been replaced and production use of your Eloqua service restored.  Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident.  After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.