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Our Cloud Operations Team is currently investigating an incident impacting the availability of the Eloqua Application for some POD1 clients. The next update will be at approximately 9:45 pm EST (UTC-5)

 

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**Update**

Tuesday, December 23rd, 9:30 pm EST (UTC-5)

After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

Happy Holidays from the Oracle Marketing Cloud Support Team

 


Due to the holidays, we have changed our hours of operations.

 

December 22 and 23 - normal 24 hour operations

December 24 - 12 midnight to 8pm EST (UTC -5)

December 25 - Closed

December 26 - 8 am to 8 pm EST

December 29 and 30 - normal 24 hour operations

December 31 - 12 midnight to 8 pm EST

January 1 2015 - Closed

January 2 - 8 am to 8 pm EST

January 5 - resume normal 24 hour operations 5 days a week

 

 

*Please note, for Emergency Severity 1 issues, we are available outside of the hours listed above. You can reach us at the following numbers:


USA & Canada: 1-866-327-8764
UK & EMEA: +44 20 3608 1304
France: +33-975181647
Germany: 0800 184 4542
Switzerland: 0800-559-851
Australia: 1-800-226-412
Singapore: 800 130 1655
Hong Kong & APAC: + 852 800 930 694

All Other Countries: 1-416-849-3247


Happy Holidays!

Our Cloud Operations Team is currently investigating an incident that is impacting the availability of some POD3 clients. We do not currently have an ETA, the next update will be at approximately 1:30 am EST (UTC -5).

 

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**Update**

Saturday, December 13th, 1:30 am EST (UTC-5)

Our Cloud Operations Team is currently working to resolve this incident. The tentative ETA for resolution is 9 am EST (UTC-5). The next update will be at approximately 9 am EST (UTC-5).


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**Update**

Saturday, December 13th, 8:30 am EST (UTC-5)


Our Cloud Operations Team has confirmed that this incident is now resolved.

After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware identified as faulty has been replaced and production use of your Eloqua service restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

 

 


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**Update**

Sunday, December 14th, 11:00 am EST (UTC -5).

 

The maintenance concluded on schedule and without incident.

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Eloqua 467 Release - Sunday, December 14th, 2014

 

The Eloqua 467 Release will roll out between 5 and 11 am EST (UTC -5), on Sunday, December 14th, 2014.

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both Eloqua 9 Release Notes 2014 and Eloqua 10 Release Notes 2014, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

NOTE: Please check out our new product documentation site.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

Our Cloud Operations Team is currently investigating an incident impacting the ability to log into the application for multiple POD 3 clients. We do not currently have an ETA for resolution. The next update will be at approximately 4:30 pm EST (UTC-5)

 

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**Update**

Monday, December 8th, 3:57 pm EST (UTC-5)

The incident involving the inability to log into the application is now resolved.

Our Development Team is currently investigating an incident that is impacting Cloud Components. Landing pages utilizing Cloud Components are intermittently failing to load. We do not currently have an ETA for resolution. The Next update will be at approximately 4 pm EST (UTC-5).

 

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**Update**

Monday, December 8th, 4:00 pm EST (UTC -5)

Our Development Team continues to investigate this incident. While we do not currently have an ETA for resolution, the next update will be around 10:00 am EST (UTC-5) on Tuesday, December 9th.


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**Update**

Tuesday, December 9th, 10:13 am EST (UTC -5)

Our Cloud Operations and Development Team continues to troubleshoot this incident. As of this time, we have no ETA for resolution. The next update will be at approximately 4 pm EST (UTC -5).


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**Update**

Tuesday, December 9th, 4:00 pm EST (UTC -5)

Our Cloud Operations and Development Team are aggressively investigating this incident. They are analyzing our current logs as well as running additional tests to help us further troubleshoot this incident. While we currently have no ETA for resolution, the next update will be at approximately 10 am EST (UTC -5) on Wednesday, December 10th.

 

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**Update**

Wednesday, December 10th, 10:00 am EST (UTC -5)

Our Cloud Operations and Development Team continues to investigate this incident. As of this time, we have no ETA for resolution. The next update will be at approximately 4 pm EST (UTC -5).

 

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**Update**

Wednesday, December 10th, 4:00 pm EST (UTC -5)

Our Could Operations Team continues to analyze current logs as well as working on adding additional monitoring. We have put measures in place to minimize the incidents and we will continue to monitor the situation. While we do not currently have an ETA for resolution, the next update will be at approximately 10:00 am EST (UTC-5) on Thursday, December 11th.

 

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**Update**

Thursday, December 11th, 10:00 am EST (UTC -5)

Our Cloud Operations Team have put in measures to resolve this incident. We will continue to monitor the situation. The next update will be at approximately 4:00 pm EST (UTC-5).

 

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**Update**

Thursday, December 11th, 4:00 pm EST (UTC -5)

Our Cloud Operations Team continues to monitor the measures put in place to resolve this incident. The next update will be at approximately 10:00 am EST (UTC-5) on Friday, December 11th.

 

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**Update**

Friday, December 12th, 9:20 am EST (UTC -5)

The measures put in place by our Cloud Operations Team have resolved this incident. We will continue to monitor the situation, however at this time issues with Cloud Components intermittently not loading are no longer being experienced.

Eloqua 467 Release - Sunday, December 7th, 2014

 

The Eloqua 467 Release will roll out on Sunday, December 7th, between 5 and 11 am EST (UTC -5).


 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both Eloqua 9 Release Notes 2014 and Eloqua 10 Release Notes 2014, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

NOTE: Please check out our new product documentation site.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

Emergency Maintenance Advisory for POD1, Thursday, December 4th 2014

 

Eloqua will be performing emergency maintenance on Thursday, December 4th 2014, between 11:00 pm EST and 2:00 am EST (UTC -5)

 

All application processing will be suspended during this window and resumed after downtime ends.

 

Downtime effect as follows. During portions of this maintenance period, the following platform features will be unavailable:

 

  • Email Sending (all types)
  • Inbound/Outbound CRM Integrations
  • Bulk API
  • Lead Scoring
  • Data Import/Exports
  • Campaign Processing

 

We recommend that customers not attempt to use the application at this time as rolling outages are anticipated. Inbound web tracking and form data will be captured, however, agent use of the platform can potentially result in work being lost. Once the maintenance is complete, all processing will resume and any work items scheduled to execute during the maintenance window will begin processing.

 

Should you require more information or have any questions, please feel free to contact our Support specialists.

Our Cloud Operations Team is currently investigating an incident impacting the availability of the application for some POD2 clients. We do not currently have an ETA for resolution. The next update will be at approximately 1:30 pm EST (UTC-5)

 

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**Update**

Wednesday, December 3rd, 12:37 pm EST (UTC -5)

Our Cloud Operations Team has restored access to your Eloqua Application and is working to provide the root cause of this issue. The next update will be at approximately 2:30 pm EST (UTC-5)

 

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**Update**

Wednesday, December 3rd, 1:25 pm EST (UTC -5)

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

Our Cloud Operations Team is currently investigating an incident that is impacting the sending of emails on POD 3 for some clients. We do not currently have an ETA for resolution, the next update is scheduled for 4:00 PM EST (UTC -4).

 

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**Update**

Tuesday, December 2, 4:08 pm EST (UTC -5)

Our Cloud Operations Team has confirmed that the incident involving emailing sending delays is now resolved.

Our Development Team is currently investigating an incident impacting the ability of eloqua 9 clients to create new form processing steps. We do not currently have an ETA for resolution - the next update will be provided at approximately 1:30 PM EST (UTC - 5).

 

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**Update**

Tuesday, December 2nd, 1:36 pm EST (UTC-5)

Our Development Team is currently still investigating the root cause and potential corrective measures to address the form processing step incident.


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**Update**

Tuesday, December 2nd, 4:45 pm EST (UTC-5)

Our Development Team is currently working to test a fix for this incident, however no ETA for deployment can yet be given. The next update will be at approximately 10 am EST (UTC -5) Wednesday December 3rd.


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**Update**

Wednesday, December 3rd, 10:05 am EST (UTC-5)

Our Development Team is currently reviewing and testing changes to be made to correct this incident. We do not yet have an ETA for deployment, further update will be provided at approximately 3:00 pm EST (UTC -5)


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**Update**

Thursday, December 4th, 9:07 am EST (UTC-5)

Our Development Team is currently in the process of reviewing the changes to be made to correct this incident. The next update will be at approximately 2 pm EST (UTC-5).


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**Update**

Thursday, December 4th, 2:20 pm EST (UTC-5)

Our Development Team is currently working to schedule the deployment of a fix for this incident. The next update will be at approximately 4 pm EST (UTC-5)


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**Update**

Thursday, December 4th, 4:02 pm EST (UTC-5)

Our Development Team is working to have a fix for this deployed tonight during our emergency maintenance window. The next update will be at approximately 10:00 am EST (UTC-5)


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**Update**

Friday, December 5th, 4:02 pm EST (UTC-5)

This has been patched and this incident should no longer occur.

 


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