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Our Cloud Operations Team is currently investigating an incident impacting the performance of Lead Scoring in the Eloqua Application for POD3 clients. We do not currently have an ETA for resolution, the next update is scheduled for 11:30 AM EST (UTC -5).

 

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**Update**

Monday, February 23rd, 11:05 am EST (UTC -5)


Our Cloud Operations Team has confirmed that this issue is now resolved.  Currently there is a backlog of requests that need to be processed.  The next update is scheduled for 1:00 PM EST (UTC - 5).


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**Update**

Monday, February 23rd, 1:15 am EST (UTC -5)


After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

 



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**Update**

Sunday, March 1st, 11:18 am EST (UTC -5).

 

Our Cloud Operations Team has advised us that an estimated 1 more hour is required for them to complete the 469 Release. Another scheduled update will be provided around 12:00 pm EST (UTC-5) today.

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**Update**

 

Sunday, March 1st, 12:08 pm EST (UTC-5).

 

The maintenance has now concluded.

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Eloqua 469 Release


The Eloqua 469 Release will roll out on Sunday, March 1st, between 5 and 11 am EST (UTC -5).

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already a member of Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

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**Update**

Sunday, February 22nd.

 

The maintenance concluded on schedule and without incident.

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Eloqua 469 Release


The Eloqua 469 Release will roll out on Sunday, February 22nd, between 5 and 11 am EST (UTC -5).

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

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**Update**

Wednesday, February 18th, 3:00 am EST (UTC -5).

 

The maintenance concluded on schedule and without incident.

====================================

Eloqua 469 Release


The Eloqua 469 Release will roll out between 11 pm, Tuesday, February 17th, and 5 am, Wednesday, February 18h, 2015 [all times EST (UTC -5)].

 

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

Our Cloud Operations Team is currently investigating an incident that is impacting the overall performance of the Eloqua application. We do not currently have an ETA for resolution, the next update is scheduled for 2:30 PM EST (UTC -5).

 

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**Update**

Thursday, February 5th, 1:50 pm EST (UTC -5)


Our Could Operations Team has resolved this incident.


After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.


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**Update**

Thursday, February 5th, 5:53 pm EST (UTC -5)


Another incident has occurred where the application performance was impacted between 5:00 PM  to 5:44 PM (UTC -5). Our Cloud Operations Team has confirmed that this issue is now resolved.


After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

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