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====================================

**Update**

Friday, May 1st.

 

The Release concluded on schedule and without incident.

====================================

Oracle Eloqua Apps Release: Version 2.9 - Saturday, May 2nd, 2015

 

 

The Eloqua Apps 'Version 2.9' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Saturday, May 2nd, 2015.

 

The Version 2.9 rollout begins on Friday, May 1st, at 2 pm and will conclude by 7 pm. [All times EDT (UTC -4).]

 

Profiler and applications hosted at 'apps.p06.eloqua.com/' will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center (https://community.oracle.com/docs/DOC-895287) and in the "Recent Versions: What's New" doc (https://community.oracle.com/docs/DOC-895407).

 

If you're not already an Eloqua Insider, you'll need to request access to that group (https://community.oracle.com/groups/eloqua-insiders) before you can access the Release Resource Center.

====================================

**Update**

Friday, May 1st.

 

The Release concluded on schedule and without incident.

====================================

Oracle Eloqua Apps Release: Version 2.9 - Saturday, May 2nd, 2015

 

 

The Eloqua Apps 'Version 2.9' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Saturday, May 2nd, 2015.

 

The Version 2.9 rollout begins on Friday, May 1st, at 8 pm and will conclude by 1 am on Saturday, May 2nd. [All times EDT (UTC -4).]

 

Profiler and applications hosted at 'apps.secure.eloqua.com/'(Pod1), 'apps.www02.secure.eloqua.com/'(Pod2) and 'apps.p03.eloqua.com/'(Pod3) will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center (https://community.oracle.com/docs/DOC-895287) and in the "Recent Versions: What's New" doc (https://community.oracle.com/docs/DOC-895407).

 

If you're not already an Eloqua Insider, you'll need to request access to that group (https://community.oracle.com/groups/eloqua-insiders) before you can access the Release Resource Center.

Our Cloud Operations Team is currently investigating an incident relating to email sending delays on POD 1. We do not currently have an ETA for resolution. The next update will be at approximately 4:00 pm EDT (UTC -4).

 

=================================

**Update: Tuesday, April 28th 4:00 pm EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 8:00 pm EDT (UTC-4).

 

=================================

**Update: Tuesday, April 28th 7:50 pm EDT (UTC -4)**

 

Our Cloud Operations Team has confirmed that this issue is now resolved.

 

After analysis by our support teams, the root cause of the incident was not determined. At this time, production use of your Eloqua service has been restored. Oracle is reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

=================================

**Update: Sunday, May 3rd 11:00 am EDT (UTC-4)**

 

The maintenance has concluded.

=================================

 

 


Emergency Maintenance Advisory for Wednesday, April 22nd, 2015

 

 

Eloqua will be performing a Emergency Maintenance on Wednesday, April 22nd, 2015, between 7:45 pm and 11 pm EDT (UTC -4) on Pods 1 and 2.

 

Bulk API Imports/Exports will be administratively disabled during part of this maintenance window, Insight reporting will be unavailable for up to 30 minutes.  All other application functionality will not be impacted.

 

Expected downtime as follow:

 

Maintenance Start Time: Wednesday, April 22nd, 2015 @ 19:45 EDT (UTC -4)

Maintenance End Time: Wednesday, April 22nd, 2015 @ 23:00 EDT

 

Insight Outage Start Time: Wednesday, April 22nd, 2015 @ 19:45 EDT

Insight Outage End Time: Wednesday, April 22nd, 2015 @ 20:15 EDT

 

Bulk API Outage Start Time: Wednesday, April 22nd, 2015 @ 20:00 EDT

Bulk API Outage End Time: Wednesday, April 22nd, 2015 @ 20:30 EDT

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

  

  

  

  

  

  

 

  

 

====================================

**Update**

Sunday, April 19th.

 

The maintenance concluded on schedule and without incident.

====================================

Eloqua 470 Release


The Eloqua 470 Release will roll out on Sunday, April 19th, between 5 and 11 am EDT (UTC -4).

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

 

  

  

  

  

  

  

 

  

 

====================================

**Update**

Sunday, April 12th.

 

The maintenance concluded on schedule and without incident.

====================================

Eloqua 470 Release


The Eloqua 470 Release will roll out on Sunday, April 12th, between 5 and 11 am EDT (UTC -4).

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

 

  

  

  

  

  

  

 

  

 

====================================

**Update**

Wednesday, April 1st, 2:30 am EDT (UTC -4).

 

The maintenance concluded on schedule and without incident.

====================================

Eloqua 470 Release


The Eloqua 470 Release will roll out between 11 pm, Tuesday, March 31st, and 5 am, Wednesday, April 1st, 2015 [all times EDT (UTC -4)].

 

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

 

  

  

  

  

  

  

 

  

 


====================================

**Update**

Sunday, March 1st, 11:18 am EST (UTC -5).

 

Our Cloud Operations Team has advised us that an estimated 1 more hour is required for them to complete the 469 Release. Another scheduled update will be provided around 12:00 pm EST (UTC-5) today.

====================================

**Update**

 

Sunday, March 1st, 12:08 pm EST (UTC-5).

 

The maintenance has now concluded.

============================================


Eloqua 469 Release


The Eloqua 469 Release will roll out on Sunday, March 1st, between 5 and 11 am EST (UTC -5).

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already a member of Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

 

  

  

  

  

  

  

 

  

 

====================================

**Update**

Sunday, February 22nd.

 

The maintenance concluded on schedule and without incident.

====================================

Eloqua 469 Release


The Eloqua 469 Release will roll out on Sunday, February 22nd, between 5 and 11 am EST (UTC -5).

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

 

  

  

  

  

  

  

 

  

 

====================================

**Update**

Wednesday, February 18th, 3:00 am EST (UTC -5).

 

The maintenance concluded on schedule and without incident.

====================================

Eloqua 469 Release


The Eloqua 469 Release will roll out between 11 pm, Tuesday, February 17th, and 5 am, Wednesday, February 18h, 2015 [all times EST (UTC -5)].

 

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

 

  

  

  

  

  

  

 

  

 

====================================

**Update**

Sunday, January 18th, 10:15 am EST (UTC -5).

 

Our Cloud Operations Team has advised us that an estimated 2 more hours is required for them to complete the 468 Release. Another scheduled update will be provided around 11:00 am EST (UTC-5) today.

====================================

**Update**

Sunday, January 18th, 11:05 am EST (UTC -5).

 

We are now currently tracking the additional downtime via Application Unavailable / POD1 Clients. Please refer to the new system status post for updates.

====================================

**Update**

Sunday, January 18th, 4:45 pm EST (UTC -5).

 

The maintenance has now concluded.

====================================

 

Eloqua 468 Release


The Eloqua 468 Release will roll out on Sunday, January 18th, between 5 and 11 am EST (UTC -5).

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both Eloqua 9 Summer '14 Release Notes and Eloqua 10 Summer '14 Release Notes, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

During this maintenance, Eloqua will also be upgrading Insight for performance improvement and bug fixes.

NOTE: Due to this enhancement, there will be a freeze period in effect between 10 am (EST) on Friday, January 16th, and the completion of the 468 rollout, during which creation/modification of reports and new users created during the “freeze" period will not be reflected post-upgrade and will be lost.

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

 

  

  

  

 

  

  

  

 

  

 

====================================

**Update**

Sunday, January 11th, 12:00 pm EST (UTC -5).

 

The maintenance concluded on schedule and without incident.

====================================

Eloqua 468 Release


The Eloqua 468 Release will roll out on Sunday, January 11th, between 5 and 11 am EST (UTC -5).

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both Eloqua 9 Summer '14 Release Notes and Eloqua 10 Summer '14 Release Notes, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

During this maintenance, Eloqua will also be upgrading Insight for performance improvement and bug fixes.

NOTE: There is a freeze period now in effect, that will end with the completion of the maintenance, during which creation/modification of reports and new users created during the “freeze" period will not be reflected post-upgrade and will be lost.

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

 

  

  

  

 

  

  

  

 

  

 

====================================

**Update**

Wednesday, January 7th, 3:35 am EST (UTC -5).

 

The maintenance concluded on schedule and without incident.

====================================


Eloqua 468 Release


The Eloqua 468 Release will roll out between 11 pm, Tuesday, January 6th, and 5 am, Wednesday, January 7th, 2015 [all times EST (UTC -5)].

 

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both Eloqua 9 Summer '14 Release Notes and Eloqua 10 Summer '14 Release Notes, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

 

  

  

  

 

  

  

  

 

  Ken Carneiro-Oracle

Eloqua Support Holiday Schedule

Posted by Ken Carneiro-Oracle  Dec 22, 2014   

 

 

  

 

Happy Holidays from the Oracle Marketing Cloud Support Team

 


Due to the holidays, we have changed our hours of operations.

 

December 22 and 23 - normal 24 hour operations

December 24 - 12 midnight to 8pm EST (UTC -5)

December 25 - Closed

December 26 - 8 am to 8 pm EST

December 29 and 30 - normal 24 hour operations

December 31 - 12 midnight to 8 pm EST

January 1 2015 - Closed

January 2 - 8 am to 8 pm EST

January 5 - resume normal 24 hour operations 5 days a week

 

 

*Please note, for Emergency Severity 1 issues, we are available outside of the hours listed above. You can reach us at the following numbers:


USA & Canada: 1-866-327-8764
UK & EMEA: +44 20 3608 1304
France: +33-975181647
Germany: 0800 184 4542
Switzerland: 0800-559-851
Australia: 1-800-226-412
Singapore: 800 130 1655
Hong Kong & APAC: + 852 800 930 694

All Other Countries: 1-416-849-3247


Happy Holidays!

 

  

  

  

 

  

  

  

 

  

 

====================================

**Update**

Sunday, December 14th, 11:00 am EST (UTC -5).

 

The maintenance concluded on schedule and without incident.

====================================

 

Eloqua 467 Release - Sunday, December 14th, 2014

 

The Eloqua 467 Release will roll out between 5 and 11 am EST (UTC -5), on Sunday, December 14th, 2014.

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both Eloqua 9 Summer '14 Release Notes and Eloqua 10 Summer '14 Release Notes, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

NOTE: Please check out our new product documentation site.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

 

  

  

  

 

  

  

  

 

  

 

Eloqua 467 Release - Sunday, December 7th, 2014

 

The Eloqua 467 Release will roll out on Sunday, December 7th, between 5 and 11 am EST (UTC -5).


 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both Eloqua 9 Summer '14 Release Notes and Eloqua 10 Summer '14 Release Notes, with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

NOTE: Please check out our new product documentation site.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this window. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

 

  

  

  

 

  

  

 

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Scheduled Maintenance Advisory for Sunday, May 3rd, 2015

 

 

Eloqua will be performing a scheduled maintenance on Sunday, May 3rd, 2015, between 5 am and 11 am EDT (UTC -4).

 

All application processing will be suspended during this window and resumed after downtime ends.

 

Downtime effect as follows. During portions of this maintenance period, the following platform features will be unavailable:

 

  • Email Sending (all types)
  • Inbound/Outbound CRM Integrations
  • Bulk API
  • Lead Scoring
  • Data Import/Exports
  • Campaign Processing

 

We recommend that customers not attempt to use the application at this time as rolling outages are anticipated and agent use of the platform can potentially result in work being lost. Once the maintenance is complete, all processing will resume and any work items scheduled to execute during the maintenance window will begin processing.


Emergency Hot Fix Advisory for Sunday, April 26th, 2015

 

 

 

 

Eloqua will be performing an emergency hot-fix on Sunday, April 26th, 2015 starting at 5:00 am EDT (UTC-4).

 

The impact of the Eloqua Service will be moderate, the service that we need to redeploy is related to Email Signatures and Email Sending. As such, Email Sending will be administratively disabled for during parts of this hot-fix window. We estimate the hot-fix will take around 3 hours to complete, however, our System Status page will be updated with our progress during the hot-fix.

 

Should you require more information or have any questions, please feel free to contact our Support specialists.

 

=================================

**Update: Sunday, April 26th 8:52 am EDT (UTC-4)**

 

The hot-fix has successfully concluded.

=================================

Our Cloud Operations Team is currently investigating an incident relating to email sending delays on POD 1. We do not currently have an ETA for resolution. The next update will be at approximately 4:00 pm EDT (UTC -4)

 

=================================

**Update: Wednesday, April 22nd 4:00 pm EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 9:00 pm EDT (UTC-4).


=================================

**Update: Wednesday, April 22nd 6:31 pm EDT (UTC -4)**

 

Our Cloud Operations Team has confirmed that this issue is now resolved.

 

After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

=================================

**Update: Wednesday, April 22nd 9:07 pm EDT (UTC-4)**

 

The Bulk API Imports/Exports will continue to be administratively disabled for the remainder of the maintenance window.

=================================

**Update: Wednesday, April 22nd 10:55 pm EDT (UTC-4)**

 

The Cloud Operations Team estimates an additional 1 hour is required to complete the maintenance. The next schedule update will be 12:00am EDT.

=================================

**Update: Wednesday, April 22nd 11:20 pm EDT (UTC-4)**

 

The maintenance has concluded.

=================================


Emergency Maintenance Advisory for Wednesday, April 22nd, 2015

 

 

Eloqua will be performing a Emergency Maintenance on Wednesday, April 22nd, 2015, between 7:45 pm and 11 pm EDT (UTC -4) on Pods 1 and 2.

 

Bulk API Imports/Exports will be administratively disabled during part of this maintenance window, Insight reporting will be unavailable for up to 30 minutes.  All other application functionality will not be impacted.

 

Expected downtime as follow:

 

Maintenance Start Time: Wednesday, April 22nd, 2015 @ 19:45 EDT (UTC -4)

Maintenance End Time: Wednesday, April 22nd, 2015 @ 23:00 EDT

 

Insight Outage Start Time: Wednesday, April 22nd, 2015 @ 19:45 EDT

Insight Outage End Time: Wednesday, April 22nd, 2015 @ 20:15 EDT

 

Bulk API Outage Start Time: Wednesday, April 22nd, 2015 @ 20:00 EDT

Bulk API Outage End Time: Wednesday, April 22nd, 2015 @ 20:30 EDT

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

Our Cloud Operations Team is currently investigating an incident that is impacting the performance of the BULK API on PODs 1 and 2. We do not currently have an ETA for resolution. The next update will be at approximately 5:30 am EDT (UTC -4)

 

=================================

**Update: Wednesday, April 22nd 5:30 am EDT (UTC-4)**

 

Our Cloud Operations Team continues to work to resolve this incident, however at this time, no ETA for resolution is available. The next update will be at approximately 6:30 am EDT (UTC-4)

 

=================================

**Update: Wednesday, April 22nd 6:30 am EDT (UTC-4)**

 

Our Cloud Operations Team is continuing to work to resolve this incident. No ETA is currently available. The next update will be at approximately 7:30 am EDT (UTC-4)


=================================

**Update: Wednesday, April 22nd 6:45 am EDT (UTC-4)**

 

Our Cloud Operations Team has resolved this incident.

 

After analysis by our support teams, it was determined that the incident resulted from a hardware issue. The hardware identified as faulty has been replaced and production use of your Eloqua service restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

====================================

**Update**

Sunday, April 19th.

 

The maintenance concluded on schedule and without incident.

====================================

Eloqua 470 Release


The Eloqua 470 Release will roll out on Sunday, April 19th, between 5 and 11 am EDT (UTC -4).

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod1 URL has the following format - www.secure.eloqua.com/...  (note:  no number included in URL).

Our Cloud Operations Team is currently investigating an incident where clients may receive an error when accessing the Eloqua Editors that the security certificate has expired. We do not currently have an ETA for resolution. The next update will be at approximately 4:00 pm EDT (UTC -4).


=================================

**Update: Monday, April 13th 3:05 pm EDT (UTC-4)**


Our Cloud Operations Team has confirmed that this issue is now resolved.


After analysis by our support teams, it was determined that the incident resulted from a standard operating procedure error. The production use of your Eloqua service has been restored. The related standard operating procedure has been reviewed for improvement and for additional safeguards to avoid this issue in the future. Oracle is also reviewing the monitoring and alerting procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

====================================

**Update**

Sunday, April 12th.

 

The maintenance concluded on schedule and without incident.

====================================

Eloqua 470 Release


The Eloqua 470 Release will roll out on Sunday, April 12th, between 5 and 11 am EDT (UTC -4).

 

Please review the supporting resources available in the Oracle Eloqua Release Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

To determine if you are on Pod3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod3 URL has the following format - secure.p03.eloqua.com...... (note:  03 included in URL)

Our Cloud Operations Team and Development Teams are currently investigating an incident impacting the performance of email bounceback processing queue for POD1 and POD 2 clients. We do not currently have an ETA for resolution, the next update is scheduled for 7:00 pm EDT (UTC -4)


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**Update: Thursday, April 9th 7:05 pm EDT (UTC -4)**

 

Our Cloud Operations team has been able to resolve this issue for POD 1 clients, so this is now only affecting those on POD 2. The next update will be at approximately 10:00 am EDT (UTC -4) on Friday, April 10th.


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**Update: Friday, April 10th 9:52 am EDT (UTC -4)**

 

Our Cloud Operations team is actively working with our Development teams to resolve this incident. The next update will be at approximately 12:00 pm EDT (UTC -4).

 

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**Update: Friday, April 10th 10:00 am EDT (UTC -4)**

 

Our Cloud Operations and Development teams have resolved this incident.

 

After analysis by our support teams, the root cause of the incident was not determined. At this time, production use of your Eloqua service has been restored. Oracle is reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

Our Cloud Operations Team is currently investigating an incident that is impacting the availability of BULK API Exports on POD1.  We do not currently have an ETA for resolution, however, the next update will be at approximately 6 PM EDT (UTC-4).

 

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**Update**

Friday, April 3rd, 5:40 pm EDT (UTC -4).


Our Cloud Operations Team has resolved the incident.

After analysis by our support teams, it was determined that the incident resulted from a storage issue. The storage issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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