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Our Cloud Operations and Development teams are currently investigating an incident that is causing slowness in processing of imports/exports as well as cloud applications. We do not currently have an ETA for resolution. the next update will be at approximately 11:30 am EDT (UTC -4).

 

====================================

**Update**

Tuesday, June 30th 11:15 am EDT (UTC -4).

 

Our Cloud Operations and Development teams have identified the root cause of this incident. Corrective actions have been taken, and the backlog created during this incident is being processed. The next update will be at approximately 2 PM EDT (UTC -4).

 

====================================

**Update**

Tuesday, June 30th 1:37 pm EDT (UTC -4).

 

The backlog continues to process at this time. We have put in place further changes to help speed the process, however no ETA is currently available. The next update will be at approximately 4 pm EDT (UTC -4).

 

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**Update**

Tuesday, June 30th 4:15 pm EDT (UTC -4).

 

This incident has been resolved.

====================================

**Update**

Saturday, June 27th.

 

Oracle Eloqua Apps Release: Version 2.11 concluded on schedule and without incident.

 

====================================

 

**Update**

 

Sunday, June 28th, 5:00 pm EDT (UTC -4).

 

Our Cloud Operations Team has advised us that an estimated 3 more hours are required for them to complete the 472 Release. Another scheduled update will be provided around 8:00 pm EDT (UTC -4) today.

 

====================================

*Update**

 

Sunday, June 28th, 7:56 pm EDT (UTC -4).

 

Our Cloud Operations Team has advised us that an estimated 3 more hours are required for them to complete the 472 Release. Another scheduled update will be provided around 11:00 pm EDT (UTC -4) today.

 

====================================

*Update**

 

Sunday, June 28th, 9:45 pm EDT (UTC -4).

 

Our Cloud Operations Team has advised us that an estimated 3 more hours are required for them to complete the 472 Release. Another scheduled update will be on Monday June 29th, around 2:00 am EDT (UTC -4).

 

====================================

*Update**

 

Monday, June 29th, 1:20 am EDT (UTC -4).

 

Our Cloud Operations Team continues to aggressively work on completing the 472 Release. Another scheduled update will be provided around 4:00 am EDT (UTC -4) today.

 

====================================

*Update**

 

Monday, June 29th, 3:42 am EDT (UTC -4).

 

Our Cloud Operations Team continues to aggressively work on completing the 472 Release. Another scheduled update will be provided around 4:30 am EDT (UTC -4) today.

 

====================================

*Update**

 

Monday, June 29th, 4:20 am EDT (UTC -4).

 

Our Cloud Operations Team continues to aggressively work on completing the 472 Release. Another scheduled update will be provided around 5:00 am EDT (UTC -4) today.

 

====================================

*Update**

 

Monday, June 29th, 5:03 am EDT (UTC -4).

 

Our Cloud Operations Team continues to aggressively work on completing the 472 Release. Another scheduled update will be provided around 5:30 am EDT (UTC -4) today.

 

====================================

*Update**

 

Monday, June 29th, 5:30 am EDT (UTC -4).

 

Our Cloud Operations Team continues to aggressively work on completing the 472 Release. Another scheduled update will be provided around 6:00 am EDT (UTC -4) today.

 

====================================

*Update**

 

Monday, June 29th, 5:52 am EDT (UTC -4).

 

Our Cloud Operations Team continues to aggressively work on completing the 472 Release. Another scheduled update will be provided around 6:30 am EDT (UTC -4) today.

 

====================================

*Update**

 

Monday, June 29th, 6:17 am EDT (UTC -4).

 

Our Cloud Operations Team continues to aggressively work on completing the 472 Release. Another scheduled update will be provided around 7:30 am EDT (UTC -4) today.

 

====================================

*Update**

 

Monday, June 29th, 7:23 am EDT (UTC -4).

 

The maintenance has now concluded.

 

====================================

 

Eloqua 472 Release


The Eloqua 472 Release will roll out between 5 am and 5 pm, on Sunday, June 28th, 2015 [all times EDT (UTC -4)].

 

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

Oracle Eloqua Apps Release: Version 2.11

 

 

The Eloqua Apps 'Version 2.11' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Saturday, June 27th, 2015.

 

The Version 2.11 rollout begins on Friday, June 26th, at 8 pm, and will conclude by 1 am on Saturday, June 27th. [All times EDT (UTC -4).]

 

Profiler and applications hosted at 'apps.p03.eloqua.com/' will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center and in the Recent Versions: What's New doc.

 

If you're not already an Eloqua Insider, you'll need to request access to that group before you can access the Release Resource Center.

 

 

 

To determine if you are on Pod 3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

The Pod 3 URL has the following format - secure.p03.eloqua.com/.

Our Cloud Operations Team is investigating an incident where Eloqua Insight is intermittently unavailable. No ETA is available, the next update will be at approximately 11 am EDT (UTC -4).

 

=================================

**Update: Wednesday, June 24th 9:50 am EDT (UTC -4)**

 

This incident has been resolved.

 

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

Our Cloud Operations Team and Development Team are currently investigating an incident where POD 3 clients using Oracle Eloqua application (apps.p03.eloqua.com) are experiencing intermittent timeout.  We do not currently have an ETA for resolution. The next update will be at approximately 4:00 pm EDT (UTC -4).

 

=================================

**Update: Tuesday, June 23rd 12:19 pm EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 4:00 pm EDT (UTC-4).

 

=================================

**Update: Tuesday, June 23rd 1:34 pm EDT (UTC -4)**

 

Our Cloud Operations Team has confirmed that this issue is now resolved.

 

After analysis by our support teams, it was determined that the incident was the result of a software bug of an Oracle Program. Information related to the incident has been passed on to our Product Engineering team. Once Product Engineering confirms they have a resolution to the issue, it will be deployed to the applicable Oracle Programs for your Eloqua service. No ETA for resolution is available at this time. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken, including deployment of the appropriate patch or release when available.

====================================

**Update**

Saturday, June 27th.

 

Oracle Eloqua Apps Release: Version 2.11 concluded on schedule and without incident.

 

====================================

Oracle Eloqua Apps Release: Version 2.11

 

 

The Eloqua Apps 'Version 2.11' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Saturday, June 27th, 2015.

 

The Version 2.11 rollout begins on Friday, June 26th, at 8 pm, and will conclude by 1 am on Saturday, June 27th. [All times EDT (UTC -4).]

 

Profiler and applications hosted at 'apps.secure.eloqua.com/' (for Pod 1) and 'apps.p04.eloqua.com/' (for Pod 4) will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center and in the Recent Versions: What's New doc.

 

If you're not already an Eloqua Insider, you'll need to request access to that group before you can access the Release Resource Center.

 

 

 

To determine if you are on Pod 1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

The Pod 1 URL has the following format - www.secure.eloqua.com/

 

To determine if you are on Pod 4:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

The Pod 4 URL has the following format - secure.p04.eloqua.com/.

====================================

**Update**

Friday, June 26th, 6:45 pm EDT.

 

The 472 Release concluded on schedule and without incident.

 

====================================

**Update**

Friday, June 26th, 4 pm EDT.

 

Oracle Eloqua Apps Release: Version 2.11 concluded on schedule and without incident.

 

The 472 Release is ongoing.

====================================

Eloqua 472 Release


The Eloqua 472 Release will roll out between 2 pm and 8 pm, on Friday, June 26th, 2015 [all times EDT (UTC -4)].

 

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

Oracle Eloqua Apps Release: Version 2.11

 

 

The Eloqua Apps 'Version 2.11' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Friday, June 26th, 2015.

 

The Version 2.11 rollout begins on Friday, June 26th, at 2 pm, and will conclude by 7 pm. [All times EDT (UTC -4).]

 

Profiler and applications hosted at 'apps.p06.eloqua.com/' will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center and in the Recent Versions: What's New doc.

 

If you're not already an Eloqua Insider, you'll need to request access to that group before you can access the Release Resource Center.

 

 

 

To determine if you are on Pod6:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod 6 URL has the following format - secure.p06.eloqua.com/.

====================================

**Update**

Friday, June 26th.

 

The maintenance concluded on schedule and without incident.

====================================

Eloqua 472 Release


The Eloqua 472 Release will roll out between 6 am and noon, on Friday, June 26th, 2015 [all times EDT (UTC -4)].

 

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

Oracle Eloqua Apps Release: Version 2.11

 

 

The Eloqua Apps 'Version 2.11' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Friday, June 26th, 2015.

 

Version 2.11 will roll out on Friday, June 26th, between 6 am and 11 am. [All times EDT (UTC -4).]

 

Profiler and applications hosted at 'apps.p07.eloqua.com/' will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center and in the Recent Versions: What's New doc.

 

If you're not already an Eloqua Insider, you'll need to request access to that group before you can access the Release Resource Center.

 

 

 

To determine if you are on Pod6:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

The Pod 7 URL has the following format - secure.p07.eloqua.com/.

====================================

**Update**

 

Wednesday, June 24th, 5:00 am EDT (UTC -4).

 

Our Cloud Operations Team has advised us that an estimated 2 more hours are required for them to complete the 472 Release. Another scheduled update will be provided around 7:00 am EDT (UTC -4) today.

 

====================================

**Update**

 

Wednesday, June 24th, 7:05 am EDT (UTC -4).

 

The maintenance has now concluded.

 

====================================



Eloqua 472 Release


The Eloqua 472 Release will roll out between 11 pm, Tuesday, June 23rd, and 5 am, Wednesday, June 24th, 2015 [all times EDT (UTC -4)].

 

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

 

 

Oracle Eloqua Apps Release: Version 2.11

 

 

The Eloqua Apps 'Version 2.11' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Wednesday, June 24th, 2015.

 

The Version 2.11 rollout begins on Tuesday, June 23rd, at 11 pm, and will conclude by 5 am on Wednesday, June 24th. [All times EDT (UTC -4).]

 

Profiler and applications hosted at 'apps.www02.secure.eloqua.com/' will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center and in the Recent Versions: What's New doc.

 

If you're not already an Eloqua Insider, you'll need to request access to that group before you can access the Release Resource Center.

 

 

 

To determine if you are on Pod2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Pod2 URL has the following format - www02.secure.eloqua.com/... (note:  02 included in URL).

Our Cloud Operations Team is currently investigating an incident impacting the availability of the Eloqua Application for all POD 6 clients.  The next update will be at approximately 4:05 pm EDT (UTC -4).

 

=================================

**Update: Tuesday, June 9th 3:23 pm EDT (UTC -4)**

 

Our Cloud Operations Team has confirmed that this issue is now resolved.

Our Cloud Operations Team is currently investigating an incident impacting the availability of the Eloqua Application for all POD 6 clients.  The next update will be at approximately 4:10 am EDT (UTC -4).

 

=================================

**Update: Sunday, June 7th 4:05 am EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 5:10 am EDT (UTC-4).

 

=================================

**Update: Sunday, June 7th 5:08 am EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 6:10 am EDT (UTC-4).

 

=================================

**Update: Sunday, June 7th 6:05 am EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 7:10 am EDT (UTC-4).

 

=================================

**Update: Sunday, June 7th 7:08 am EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 8:10 am EDT (UTC-4).

 

=================================

**Update: Sunday, June 7th 8:08 am EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 9:10 am EDT (UTC-4).

 

=================================

**Update: Sunday, June 7th 9:08 am EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 10:10 am EDT (UTC-4).

 

=================================

**Update: Sunday, June 7th 10:03 am EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 11:10 am EDT (UTC-4).

 

=================================

**Update: Sunday, June 7th 11:09 am EDT (UTC -4)**

 

Our Cloud Operations Team continues to aggressively work on resolving this incident. We are unable to provide an ETA at the moment. The next scheduled update will be at approximately 12:10 pm EDT (UTC-4).

 

=================================

**Update: Sunday, June 7th 11:34 am EDT (UTC -4)**

 

Our Cloud Operations Team has confirmed that this issue is now resolved.

Our Cloud Operations Team is currently investigating an incident where some POD 1 clients using Oracle Eloqua application (apps.secure.eloqua.com) are experiencing processing delays.  We do not currently have an ETA for resolution. The next update will be Saturday June 6th, at approximately 12:00 pm EDT (UTC -4).

 

=================================

**Update: Friday, June 5th 8:50 pm EDT (UTC -4)**

 

Our Cloud Operations Team has confirmed that this issue is now resolved.


Scheduled Maintenance Advisory for Sunday, June 7th, 2015


Eloqua will be performing scheduled maintenance on Sunday, June 7th, 2015, between 7am and 11am EDT (UTC -4).


Application processing will be suspended during portions of this window and resumed after downtime ends.

 

Downtime effect as follows. During portions of this maintenance period, the following platform features will be unavailable:

 

  • Email Sending (all types)

  • Inbound/Outbound CRM Integrations

  • Bulk API

  • Lead Scoring

  • Data Import/Exports

  • Campaign Processing

  • Program Builder

 

We recommend that customers not attempt to use the application at this time as rolling outages are anticipated and agent use of the platform can potentially result in work being lost. Once the maintenance is complete, all processing will resume and any work items scheduled to execute during the maintenance window will begin processing.

 

 

Should you require more information or have any questions, please feel free to contact our Support specialists


Scheduled Maintenance Advisory for Friday, June 12th, 2015


Eloqua will be performing scheduled maintenance on Friday, June 12th, 2015, between 8pm and 10pm EDT (UTC -4).


During portions of this maintenance period, the following platform feature will be unavailable:

 

  • Microsites

 

Should you require more information or have any questions, please feel free to contact our Support specialists.



Scheduled Maintenance Advisory for Friday, June 12th, 2015


Eloqua will be performing scheduled maintenance on Friday, June 12th, 2015, between 6am and 12pm EDT (UTC -4).


Application processing will be suspended during portions of this window and resumed after downtime ends.

 

Downtime effect as follows. During portions of this maintenance period, the following platform features will be unavailable:

 

  • Email Sending (all types)

  • Inbound/Outbound CRM Integrations

  • Bulk API

  • Lead Scoring

  • Data Import/Exports

  • Campaign Processing

  • Program Builder

 

We recommend that customers not attempt to use the application at this time as rolling outages are anticipated and agent use of the platform can potentially result in work being lost. Once the maintenance is complete, all processing will resume and any work items scheduled to execute during the maintenance window will begin processing.

 

 

Should you require more information or have any questions, please feel free to contact our Support specialists.


Scheduled Maintenance Advisory for Friday, June 12th, 2015


Eloqua will be performing scheduled maintenance on Friday, June 12th, 2015, between 2pm and 8pm EDT (UTC -4).


Application processing will be suspended during portions of this window and resumed after downtime ends.

 

Downtime effect as follows. During portions of this maintenance period, the following platform features will be unavailable:

 

  • Email Sending (all types)

  • Inbound/Outbound CRM Integrations

  • Bulk API

  • Lead Scoring

  • Data Import/Exports

  • Campaign Processing

  • Program Builder

 

We recommend that customers not attempt to use the application at this time as rolling outages are anticipated and agent use of the platform can potentially result in work being lost. Once the maintenance is complete, all processing will resume and any work items scheduled to execute during the maintenance window will begin processing.

 

 

Should you require more information or have any questions, please feel free to contact our Support specialists.


Scheduled Maintenance Advisory for Tuesday, June 9th, 2015


Eloqua will be performing scheduled maintenance on Tuesday, June 9th, 2015, at 11pm, and conclude by 5am on Wednesday, June 10th, 2015 EDT (UTC -4).


Application processing will be suspended during portions of this window and resumed after downtime ends.

 

Downtime effect as follows. During portions of this maintenance period, the following platform features will be unavailable:

 

  • Email Sending (all types)

  • Inbound/Outbound CRM Integrations

  • Bulk API

  • Lead Scoring

  • Data Import/Exports

  • Campaign Processing

  • Program Builder

 

We recommend that customers not attempt to use the application at this time as rolling outages are anticipated and agent use of the platform can potentially result in work being lost. Once the maintenance is complete, all processing will resume and any work items scheduled to execute during the maintenance window will begin processing.

 

 

Should you require more information or have any questions, please feel free to contact our Support specialists.

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