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**Update** Saturday, December 5th, 1:43 am UTC

 

The maintenance has concluded.


====================================

 

 

Eloqua will be performing a scheduled hot-fix on Saturday December 5th between 1 am and 7 am UTC.


The impact of the maintenance will be minor, the services that we need to redeploy are related to Forms.   It is estimated that this will take approximately 1.5 hours to complete.

During portions of this maintenance period, the following platform features will be unavailable:

  • Bulk API
  • Application Access
  • Form Submissions

 

Our System Status page on Topliners will be updated with our progress during the hot-fix. Customers may experience a temporary performance degradation.

====================================

**Update** Friday, December 4th, 7:42 pm UTC

 

The maintenance has concluded.


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Eloqua will be performing a scheduled hot-fix on Friday, December 4th at 7pm to Saturday, December 5th at 1am UTC.


The impact of the maintenance will be minor, the services that we need to redeploy are related to Forms.   It is estimated that this will take approximately 1.5 hours to complete.

During portions of this maintenance period, the following platform features will be unavailable:

  • Bulk API
  • Application Access
  • Form Submissions

 

Our System Status page on Topliners will be updated with our progress during the hot-fix. Customers may experience a temporary performance degradation.

====================================

**Update** Friday, December 4th, 11:17 am UTC

 

The maintenance has concluded.


====================================



Eloqua will be performing a scheduled hot-fix on Friday, December 4th between 11 am and 5 pm UTC.


The impact of the maintenance will be minor, the services that we need to redeploy are related to Forms.   It is estimated that this will take approximately 1.5 hours to complete.

During portions of this maintenance period, the following platform features will be unavailable:

  • Bulk API
  • Application Access
  • Form Submissions

 

Our System Status page on Topliners will be updated with our progress during the hot-fix. Customers may experience a temporary performance degradation.

====================================

**Update** Sunday, December 6th, 10:14 am UTC

 

The maintenance for POD 3 has concluded.


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**Update** Sunday, December 6th, 10:39 am UTC

 

The maintenance for POD 1 has concluded.


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Eloqua will be performing a scheduled hot-fix on Sunday, December 6th between 10 am and 4 pm UTC.


The impact of the maintenance will be minor, the services that we need to redeploy are related to Forms.   It is estimated that this will take approximately 3 hours to complete.

During portions of this maintenance period, the following platform features will be unavailable:

  • Bulk API
  • Application Access
  • Form Submissions

 

Our System Status page on Topliners will be updated with our progress during the hot-fix. Customers may experience a temporary performance degradation.

====================================

**Update** Wednesday, December 2nd, 4:22 am UTC

 

The maintenance has concluded.


====================================



Eloqua will be performing a scheduled hot-fix on Wednesday December 2nd between 4 am and 10 am UTC.


The impact of the maintenance will be minor, the services that we need to redeploy are related to Forms.   It is estimated that this will take approximately 1.5 hours to complete.

During portions of this maintenance period, the following platform features will be unavailable:

  • Bulk API
  • Application Access
  • Form Submissions

Our System Status page on Topliners will be updated with our progress during the hot-fix. Customers may experience a temporary performance degradation.

Our Cloud Operations Team is currently investigating an incident that is impacting the performance of the BULK API on POD 1 and 2. We do not currently have an ETA for resolution. The next update will be at approximately 8:30 pm UTC.

 

====================================

**Update** Sunday, November 22th, 8:00 pm UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 11:30 pm UTC.


====================================

**Update** Sunday, November 22th, 9:37 pm UTC

 

This incident is now resolved

 

====================================

**Update** Monday, November 23rd, 6:00 pm UTC

 

   

After analysis by our support teams, it was determined that the incident resulted from a standard operating procedure error. The production use of your Eloqua service has been restored. The related standard operating procedure has been reviewed for improvement and for additional safeguards to avoid this issue in the future. Oracle is also reviewing the monitoring and alerting procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

====================================

**Update** Wednesday, November 25th, 4:30 am UTC

 

The maintenance for POD2 has concluded.


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Eloqua will be performing emergency hotfixes on Tuesday November 24th. Pod schedule is as follows:

 

The impact of the maintenance will be minor, the services that we need to redeploy are related to Data Import.   It is estimated that this will take approximately 1.5 hours to complete.

 

During portions of this maintenance period, the following platform features will be unavailable:

 

  • Bulk API
  • Application Access
  • Form Submissions

 

Our System Status page on Topliners will be updated with our progress during the hot-fix. Customers may experience a temporary performance degradation.

====================================

**Update** Sunday, November 22th, 12:11 pm UTC

 

The maintenance for POD1 has concluded.


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**Update** Sunday, November 22th, 12:42 pm UTC

 

The maintenance for POD 6 has concluded.

 

====================================


Eloqua will be performing emergency hotfixes on Sunday November 22th. Pod schedule is as follows:

 

POD03 - Sunday November 22nd, 10:00 AM UTC

POD01- Sunday November 22nd, 10:00 AM UTC

 

The impact of the maintenance will be minor, the services that we need to redeploy are related to Data Import.   It is estimated that each POD will take approximately 1.5 hours to complete.

 

During portions of this maintenance period, the following platform features will be unavailable:

 

  • Bulk API
  • Application Access
  • Form Submissions

 

Our System Status page on Topliners will be updated with our progress during the hot-fix. Customers may experience a temporary performance degradation.


====================================

**Update** Friday, November 20th, 12:02 pm UTC

 

The maintenance for POD 7 has concluded.

 

====================================

**Update** Friday, November 20th, 7:27 pm UTC

 

The maintenance for POD 6 has concluded.

 

====================================


**Update** Saturday, November 21st, 12:39 am UTC

 

The maintenance for POD 4 has concluded.


====================================



Eloqua will be performing emergency hotfixes on Friday November 20th. Pod schedule is as follows:

 

POD07 - Friday November 20th, 11:00 AM UTC

POD06 - Friday November 20th, 7:00 PM UTC

POD04 - Saturday November 21st, 2:00 AM UTC

 

The impact of the maintenance will be minor, the services that we need to redeploy are related to Data Import.   It is estimated that each POD will take approximately 1.5 hours to complete.

 

During portions of this maintenance period, the following platform features will be unavailable:

 

  • Bulk API
  • Application Access
  • Form Submissions

 

Our System Status page on Topliners will be updated with our progress during the hot-fix. Customers may experience a temporary performance degradation.

====================================

**Update** Wednesday, November 25th, 4:30 am UTC

 

The maintenance has concluded.

 

====================================



Emergency Hot Fix Advisory: Wednesday, November 25th, 2015

 

 

Eloqua will be performing an emergency hot-fix on Wednesday, November 25th, between 4 am and 10 am UTC.


The impact of the Eloqua Service will be moderate, the service that we need to redeploy is Data Import.

 

During portions of this maintenance period, the following platform features will be unavailable:

 

  • Data import

 


We estimate the hot-fix will take around 30 minutes to complete, however, our System Status page on Topliners will be updated with our progress during the hot-fix.


Customers may experience a temporary performance degradation.

====================================

**Update** Sunday, November 22th, 12:42 pm UTC

 

The maintenance has concluded.

 

====================================



Emergency Hot Fix Advisory: Sunday, November 22nd, 2015



Eloqua will be performing an emergency hot-fix on Sunday November 22nd, between 10 am and 4 pm UTC. 

 


The impact of the Eloqua Service will be moderate, the service that we need to redeploy is Data Import.

 

During portions of this maintenance period, the following platform features will be unavailable:

 

  • Data import

 


We estimate the hot-fix will take around 30 minutes to complete, however, our System Status page on Topliners will be updated with our progress during the hot-fix.


Customers may experience a temporary performance degradation.

====================================

**Update** Saturday, November 21st, 5:39 am UTC

 

The maintenance has concluded.

 

====================================



Emergency Hot Fix Advisory: Saturday, November 21st, 2015




Eloqua will be performing an emergency hot-fix on Saturday, November 21st, between 1 am and 7 am UTC.


The impact of the Eloqua Service will be moderate, the service that we need to redeploy is Data Import.

 

During portions of this maintenance period, the following platform features will be unavailable:

 

  • Data import

 


We estimate the hot-fix will take around 30 minutes to complete, however, our System Status page on Topliners will be updated with our progress during the hot-fix.


Customers may experience a temporary performance degradation.



====================================

**Update** Friday, November 20th, 7:27 pm UTC

 

The maintenance has concluded.

 

====================================


Emergency Hot Fix Advisory: Friday, November 20th, 2015




Eloqua will be performing an emergency hot-fix on Friday, November 20th, at 7 pm to Saturday, November 21st at 1 am UTC.


The impact of the Eloqua Service will be moderate, the service that we need to redeploy is Data Import.

 

During portions of this maintenance period, the following platform features will be unavailable:

 

  • Data import

 


We estimate the hot-fix will take around 30 minutes to complete, however, our System Status page on Topliners will be updated with our progress during the hot-fix.


Customers may experience a temporary performance degradation.


====================================

**Update** Friday, November 20th, 12:02 pm UTC

 

The maintenance has concluded.

 

====================================



Emergency Hot Fix Advisory: Friday, November 20th, 2015




Eloqua will be performing an emergency hot-fix on Friday, November 20th, between 11 am and 5 pm UTC.


The impact of the Eloqua Service will be moderate, the service that we need to redeploy is Data Import.

 

During portions of this maintenance period, the following platform features will be unavailable:

 

  • Data import

 


We estimate the hot-fix will take around 30 minutes to complete, however, our System Status page on Topliners will be updated with our progress during the hot-fix.


Customers may experience a temporary performance degradation.

====================================

**Update** Tuesday, November 17th, 4:57 am UTC

 

The maintenance has concluded.

 

====================================




Emergency Hot Fix Advisory: Tuesday, November 17th, 2015




Eloqua will be performing an emergency hot-fix on Tuesday, November 17th, between 4 am and 5 am UTC.


The impact of the Eloqua Service will be moderate, the service that we need to redeploy is Data Import.

 

During portions of this maintenance period, the following platform features will be unavailable:

 

  • Data import

 


We estimate the hot-fix will take around 1 hour to complete, however, our System Status page on Topliners will be updated with our progress during the hot-fix.


Customers may experience a temporary performance degradation.

====================================

**Update** Sunday, November 15th, 11:00 am UTC

 

The maintenance has concluded.

 

====================================




Emergency Hot Fix Advisory: Sunday, November 15th, 2015

 

 

Eloqua will be performing an emergency hot-fix on Sunday November 15th, between 10 am and 4 pm UTC. 

 

The impact of the maintenance will be minor, the services that we need to redeploy are related to landing pages. 

 

During portions of this maintenance period, the following platform features will be unavailable:


  • Bulk API
  • Application Access
  • Form Submissions

 

We estimate the hot-fix will take around 1 hour to complete, however, our System Status page on Topliners will be updated with our progress during the hot-fix.


====================================

**Update** Wednesday, November 11th, 4:47 am UTC

 

The maintenance has now concluded.

 

====================================



Emergency Hot Fix Advisory: Wednesday, November 11th, 2015

 

 

Eloqua will be performing an emergency hot-fix on Wednesday, November 11th, between 4 am and 10 am UTC.


It is related to Landing pages not displaying properly due to CSS injection to the top of the header.  We estimate the hot-fix will take around 1 hour to complete, however, our System Status page on Topliners will be updated with our progress during the hot-fix.


Customers may experience a temporary performance degradation.




====================================

**Update** Sunday, November 15th, 5:30 pm UTC

 

The maintenance has concluded without issue.

 

====================================


Eloqua 475 Release


The Eloqua 475 Release will roll out on Sunday, November 15th, 2015 between 10 am and 10 pm UTC.

 

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

====================================

**Update** Saturday, November 14th, 1:27 am UTC.

 

The maintenance for POD 4 has now concluded.

 

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**Update** Saturday, November 14th, 2:03 am UTC.

 

The maintenance for POD 3 has now concluded.

 

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**Update** Saturday, November 14th, 2:33 am UTC.

 

The maintenance for POD 2 has now concluded

 

====================================.

 

**Update** Saturday, November 14th, 2:34 am UTC.

 

The maintenance for POD 1 has now concluded.

 

====================================

 

 

 




Oracle Eloqua Apps Release: Version 216

 

 

The Eloqua Apps 'Version 216' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Saturday, November 14th, 2015.

 

The Version 216 rollout begins on Saturday, November 14th, between 1 am and 7pm UTC.

 

Profiler and applications hosted at 'apps.p01.eloqua.com' (for Pod 1) ,'apps.p02.eloqua.com/' (for Pod 2), 'apps.p03.eloqua.com' (for Pod 3) and 'apps.p04.eloqua.com' (for Pod 4) will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center and in the Recent Versions: What's New doc.

 

If you're not already an Eloqua Insider, you'll need to request access to that group before you can access the Release Resource Center.

 

 

 

To determine if you are on Pod 1:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

The Pod 1 URL has the following format - secure.p01.eloqua.com/

 

To determine if you are on Pod 2:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

The Pod 2 URL has the following format - secure.p01.eloqua.com/

 

To determine if you are on Pod 3:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

The Pod 3 URL has the following format - secure.p03.eloqua.com/

 

To determine if you are on Pod 4:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

The Pod 4 URL has the following format - secure.p04.eloqua.com/


====================================

**Update** Friday, November 13th, 8:09 pm UTC

 

The maintenance has now concluded.

 

====================================


Oracle Eloqua Apps Release: Version 216

 

 

The Eloqua Apps 'Version 216' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Friday, November 13th, 2015.

 

The Version 216 rollout begins on Friday, November 13th at 7 pm to Saturday, November 14th at 1 am UTC.

 

Profiler and applications hosted at ''apps.p06.eloqua.com/' will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center and in the Recent Versions: What's New doc.

 

If you're not already an Eloqua Insider, you'll need to request access to that group before you can access the Release Resource Center.

 

 

To determine if you are on Pod 6:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

The Pod 6 URL has the following format - secure.p06.eloqua.com/.


====================================

**Update** Friday, November 13th, 11:36 am UTC

 

The maintenance has now concluded.

 

====================================



Oracle Eloqua Apps Release: Version 216

 

 

The Eloqua Apps 'Version 216' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Friday, November 13th, 2015.

 

The Version 216 rollout begins on Friday, November 13th, at 11 am, and will conclude by 5 pm UTC.

 

Profiler and applications hosted at ''apps.p07.eloqua.com/' will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center and in the Recent Versions: What's New doc.

 

If you're not already an Eloqua Insider, you'll need to request access to that group before you can access the Release Resource Center.

 

 

To determine if you are on Pod 7:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

The Pod 7 URL has the following format - secure.p07.eloqua.com/.

====================================

**Update** Saturday, November 14th, 4:00 am UTC

 

The maintenance has now concluded.

 

====================================





Eloqua 475 Release



The Eloqua 475 Release will roll out on Saturday, November 14th between 1 am and 7 am UTC.



 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.

Our Cloud Operations team is currently investigating an incident that is impacting overall performance of the application. We do not currently have an ETA for resolution. The next update will be at approximately 7:30 pm UTC

 

====================================

**Update** Thursday, November 5th, 7:30 pm UTC


Our Cloud Operations Team continues to investigate this incident. The next update will be at approximately 9:00 pm UTC


====================================

**Update** Thursday, November 5th, 7:48 pm UTC


Our Cloud Operations Team has confirmed that this issue is now resolved.


====================================

**Update** Monday, November 9th, 8:07 pm UTC

 

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.




Our Cloud Operations team is currently investigating an incident where clients are receiving an error message when logging into the Eloqua Application. We do not currently have an ETA for resolution. The next update will be at approximately 4:00 pm UTC

 

====================================

**Update** Thursday, November 5th, 4:00 pm UTC


Our Cloud Operations Team has confirmed that this issue is now resolved.  Team will continue to monitor the situation. The next update will be around 5:00 pm UTC


====================================

**Update** Thursday, November 5th, 5:00 pm UTC


This incident is now closed.


====================================

**Update** Monday, November 9th, 8:00 pm UTC

 

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

Our Cloud Operations and Development Team is investigating an incident where customers cannot login into Eloqua instance using SSO authentication.  We do not currently have an ETA for resolution. The next scheduled update will be around  9:00 pm UTC.


====================================

**Update** Wednesday, November 4th, 9:00 pm UTC

 

Our Cloud Operations Team and Development Team have identified the root cause and will continue to work on a solution. We do not currently have an ETA for resolution. The next scheduled update will be on Thursday, Nov. 5th at approximately 3 pm UTC.

 

====================================

**Update** Wednesday, November 5th, 2:00 pm UTC

 

This incident is now resolved.

 

After analysis by our support teams, it was determined that the incident was the result of a software issue, which has been corrected by our Product Engineering Team and deployed to the Eloqua Platform. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

====================================

**Update** Sunday, November 8th, 3:00 pm UTC

 

The maintenance has now concluded.

 

====================================




Eloqua 475 Release


The Eloqua 475 Release will roll out on Sunday, November 8th, 2015 between 10 am and 10 pm UTC.

 

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:


Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

 

While the application may remain accessible during this time, some features such as file and image uploads, program builder and emails will be paused as they are upgraded. There will also be intermittent downtime during this period. You are advised to avoid using the application during this window.


====================================

**Update** Thursday, November 12th, 2:16 pm UTC

 

This process is now completed and the backlog is now cleared.

 

====================================




Eloqua Emergency Communication



 

We have already emailed the emergency contacts at the organizations that are affected by having events locked in this queue.


A defect has been identified in the 474 Oracle Eloqua Release that can cause some internal events (such as updating/creating leads and contacts) to be randomly locked in outbound CRM integrations. The incident was successfully hot-fixed on Wednesday, October 28th. However, there remains a backlog of internal events that became locked between the time that your Pod received 474 and the fix on October 28th.

 

Oracle Eloqua plans to address this by allowing the backlog of internal events to run over the weekend starting Friday, November 6th.

 

  • If you do NOT wish your backlog to run through, and prefer instead that the internal events be purged, please contact your Account Management Representative or Oracle Cloud Support by 12:00 pm ET (UTC -5) Friday, November 6th.
  • If you would like to know how many internal events are in your organization's backlog, please contact your Oracle Cloud Support Team, or your Technical Account Manager if you are an Oracle Cloud Priority Service Customer.
  • Please note, we anticipate moderate performance degradation as the Integration Services process the backlog. We also anticipate the backlog to be clear before Monday, November 9th.

 

Unless we hear from you, we will proceed with allowing your backlog of internal events to clear starting Friday, November 6th. It’s important to note that all events have been processed within Eloqua, and we re-iterate that this incident only pertains to events that were to be sent outbound to your CRM.

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