Our Cloud Operations and Development Team is investigating an incident where customers cannot login into Eloqua instance using SSO authentication. We do not currently have an ETA for resolution. The next scheduled update will be around 9:00 pm UTC.
**Update** Wednesday, November 4th, 9:00 pm UTC
Our Cloud Operations Team and Development Team have identified the root cause and will continue to work on a solution. We do not currently have an ETA for resolution. The next scheduled update will be on Thursday, Nov. 5th at approximately 3 pm UTC.
**Update** Wednesday, November 5th, 2:00 pm UTC
This incident is now resolved.
After analysis by our support teams, it was determined that the incident was the result of a software issue, which has been corrected by our Product Engineering Team and deployed to the Eloqua Platform. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.