Our Cloud Operations team is currently investigating an incident where clients are receiving an error message when logging into the Eloqua Application. We do not currently have an ETA for resolution. The next update will be at approximately 4:00 pm UTC

 

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**Update** Thursday, November 5th, 4:00 pm UTC


Our Cloud Operations Team has confirmed that this issue is now resolved.  Team will continue to monitor the situation. The next update will be around 5:00 pm UTC


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**Update** Thursday, November 5th, 5:00 pm UTC


This incident is now closed.


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**Update** Monday, November 9th, 8:00 pm UTC

 

After analysis by our support teams, it was determined that the incident resulted from a configuration issue. The configuration issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.