Our Cloud Operations Team is currently investigating an incident that is impacting the performance of the BULK API on POD 1 and 2. We do not currently have an ETA for resolution. The next update will be at approximately 8:30 pm UTC.

 

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**Update** Sunday, November 22th, 8:00 pm UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 11:30 pm UTC.


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**Update** Sunday, November 22th, 9:37 pm UTC

 

This incident is now resolved

 

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**Update** Monday, November 23rd, 6:00 pm UTC

 

   

After analysis by our support teams, it was determined that the incident resulted from a standard operating procedure error. The production use of your Eloqua service has been restored. The related standard operating procedure has been reviewed for improvement and for additional safeguards to avoid this issue in the future. Oracle is also reviewing the monitoring and alerting procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.