Our Cloud Operations Team is currently investigating an incident where the Eloqua application is unavailable for POD 3 and 4 clients. We do not currently have an ETA for resolution, and the next update will be at 9pm UTC.

 

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**Update** Wednesday, June 22nd, 9:00 pm UTC


Cloud Operations Team is aggressively working on this incident.  Next update will be around 10:00 pm UTC

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**Update** Wednesday, June 22nd, 10:00 pm UTC


Cloud Operations Team is aggressively working on this incident.  Next update will be around 11:00 pm UTC

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**Update** Wednesday, June 22nd, 11:00 pm UTC


Cloud Operations has restored POD 3 and 4 at a degraded state.  ETA for the POD to be available will be ~3 hours.  Next update will be at 1:00 am UTC

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**Update** Thursday, June 23rd, 12:45 am UTC


Our Cloud Operations team has confirmed that this incident is now resolved.


After analysis by our support teams, it was determined that the incident resulted from a storage issue. The storage issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.

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