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The holiday coverage for our support teams we will be operating as normal “follow-the-Sun” operations on all working days leading up to Christmas and between Christmas / New Year’s week with the exception of the observed Public Holidays. Please see the full list below:

 

December 19 - 23                  Normal 24 hour operations

December 26 - Closed          *(The standard “out of hours” procedure will be followed for Severity 1 coverage by the on call support team)

December 27 - 30                  Normal 24 hour operations in affect with reduced staffing In US, Canada, Australia Office due to mandatory Holiday Policy

January 2, 2017 - Closed       *(The standard “out of hours” procedure will be followed for Severity 1 coverage by the on call support team)

January 3 - Onwards               Resume normal 24 hour operations 5 days a week

 

Please note, for Emergency Severity 1 issues, we are available outside of the hours listed above. You can reach us at the following numbers:

USA:                   1-800-223-1711

Canada:               1-800-668-8921

UK & EMEA:       +44 870.4000.900

Australia:             +62.2.8817.7600

A complete list of global Oracle support phone numbers can be found at: http://www.oracle.com/support/contact.html

 

* The standard “out of hours” procedure will be followed for Severity 1 coverage by the on call support teams during these closed times. Therefore, clients with Severity 1 issues should:

          1)      Raise an SR via the portal

   2)     Phone into the HUB and follow the instructions to escalate the SR.

   3)     The HUB will then contact the on call support engineer who will then get back to the customer as soon as possible.

Our Cloud Operations Team is currently investigating an incident where some clients on POD 1 will not be able to access Insight (new Insight). Classic Insight is still fully accessible. We do not currently have an ETA for resolution, and the next update will be at 1pm UTC.

 

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**Update** Friday, Dec. 15th, 1:00 pm UTC

 

Our Cloud Operations team is still actively working on the incident. The next update will be at 9pm UTC.

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**Update** Friday, Dec. 15th, 2:11 pm UTC

 

Our Cloud Operations team is working with the Development team on this incident. The next update will be at 9pm UTC.

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**Update** Friday, Dec. 15th, 4:30 pm UTC

 

Our Cloud Operations has confirmed the incident is now resolved.

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**Update** Saturday, December 17th, 2:24am UTC

 

The maintenance for POD 1 has concluded successfully.

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Emergency Maintenance Advisory: Saturday, December 17th, 2016

 

 

Eloqua will be performing emergency maintenance on Saturday, December 17th, 2016 from 1am to 6am UTC.

 

During this maintenance period, the impact is minimal as you may experience some performance degradation.

Our System Status page on Topliners will be updated with progress during the maintenance.

 

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**Update** Friday, December 16th, 2:22pm UTC

 

The maintenance for POD 7 has concluded successfully.

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Emergency Maintenance Advisory: Friday, December 16th, 2016

 

 

Eloqua will be performing emergency maintenance on Friday, December 16th, 2016 from 11am to 4pm UTC.

 

During this maintenance period, both Eloqua and Eloqua apps will be unavailable during the window.

Our System Status page on Topliners will be updated with progress during the maintenance.

Our Cloud Operations Team is currently investigating an incident where clients on POD 7 will not be able to use the Eloqua application. We do not currently have an ETA for resolution, and the next update will be at 6pm UTC.

 

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**Update** Friday, Dec. 9th, 5:00 pm UTC

 

Our Cloud Operations team has confirmed that this incident is now resolved.

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**Update** Friday, December 9th, 7:44pm UTC

 

The maintenance for POD 6 has concluded successfully.

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Emergency Maintenance Advisory: Friday, December 9th, 2016

 

 

Eloqua will be performing emergency maintenance on Friday, December 9th, 2016 from 7pm to 9pm UTC.

 

There will be minor interruptions in Bulk API and imports with the Eloqua application during this maintenance period.

Our System Status page on Topliners will be updated with progress during the maintenance.

 

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**Update** Wednesday, December 14th, 4:22am UTC

 

The maintenance for POD 2 has concluded successfully.

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Emergency Maintenance Advisory: Wednesday, December 14th, 2016

 

 

Eloqua will be performing emergency maintenance on Wednesday, December 14th, 2016 from 4am to 10am UTC.

 

There will be minor performance degradation to the Eloqua application during this maintenance period.

Our System Status page on Topliners will be updated with progress during the maintenance.

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**Update** Sunday, December 11th, 10:34am UTC

 

The maintenance for POD 1 and 3 has concluded successfully.

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Emergency Maintenance Advisory: Sunday, December 11th, 2016

 

 

Eloqua will be performing emergency maintenance on Sunday, December 11th, 2016 from 10am to 4pm UTC.

 

There will be minor performance degradation to the Eloqua application during this maintenance period.

Our System Status page on Topliners will be updated with progress during the maintenance.

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**Update** Friday, December 9th, 4:42pm UTC

 

The maintenance for POD 7 has concluded successfully.

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**Update** Friday, December 9th, 9:14pm UTC

 

The maintenance for POD 6 has concluded successfully.

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**Update** Saturday, December 10th, 1:34am UTC

 

The maintenance for POD 4 has concluded successfully.

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Emergency Maintenance Advisory: Friday, December 9th, 2016

 

 

Eloqua will be performing emergency maintenance starting Friday, December 9th, 2016.

 

The per pod schedule is as follows:

 

  • POD 4: Saturday, December 10th from 1am to 7am UTC
  • POD 6: Friday, December 9th at 9pm to Saturday, December 10th at 3am UTC
  • POD 7: Friday, December 9th from 11am to 5pm UTC

 

There will be minor performance degradation to the Eloqua application during this maintenance period.

Our System Status page on Topliners will be updated with progress during the maintenance.

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**Update** Friday, December 9th, 12:20pm UTC

 

The maintenance for POD 7 has concluded successfully.

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**Update** Friday, December 9th, 9:38pm UTC

 

The maintenance for POD 6 has concluded successfully.

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**Update** Saturday, December 10th, 2:28am UTC

 

The maintenance for POD 2 has concluded successfully.

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**Update** Saturday, December 10th, 3:44am UTC

 

The maintenance for POD 3 has concluded successfully.

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**Update** Saturday, December 10th, 4:20am UTC

 

The maintenance for POD 4 has concluded successfully.

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**Update** Saturday, December 10th, 6:00am UTC

 

The maintenance for POD 1 has concluded successfully.

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Oracle Eloqua Apps Release: Version 229

 

 

The Eloqua Apps 'Version 229' Release is on its way. Your Eloqua instance will be seeing the new enhancements on Friday, December 9th, 2016.

 

The Version 229 rollout starting Friday, December 9th, 2016.

 

The per pod schedule is as follows:

 

  • POD 1, 2, 3, 4: Saturday, December 10th from 1am to 6am UTC
  • POD 6: Friday, December 9th at 9pm to Saturday, December 10th at 2am UTC
  • POD 7: Friday, December 9th from 11am to 4pm UTC

 

Profiler and applications hosted at 'apps.p01.eloqua.com' (for Pod 1) ,'apps.p02.eloqua.com' (for Pod 2), etc will not be configurable during the maintenance window.

 

Please review the supporting resources available in the Topliners Release Resource Center and in the Recent Versions: What's New doc.

 

If you're not already an Eloqua Insider, you'll need to request access to that group before you can access the Release Resource Center.

 

To determine your POD:

Log into Eloqua as you normally would.

Look at the browser URL once you are logged in.

Your POD URL has the following format: secure.p01.eloqua for POD 1, secure.p02.eloqua.com for POD 2, etc.

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