Our Cloud Operations team is currently investigating an incident where clients are receiving an error message when logging into the Eloqua Application. We do not currently have an ETA for resolution. The next update will be at approximately 8:00 pm UTC

 

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**Update** Wednesday, December 6th, 7:39 pm UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The application is currently unavailable including landing pages. The next scheduled update will be at approximately 8:40 pm UTC.

 

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**Update** Wednesday, December 6th, 8:40 pm UTC

 

Our Cloud Operations Team continues to aggressively troubleshoot this incident. The next scheduled update will be around 9:40 pm

 

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**Update** Wednesday, December 6th, 8:47 pm UTC

 

This incident is now closed.

 

After analysis by our support teams, it was determined that the incident resulted from a network issue.  The network issue has been resolved and production use of your Eloqua service has been restored.  Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident.  After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.