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Our teams are investigating an event in POD 1/2 that's has resulted in a complete outage.  Our teams are actively investigating the issues and we will place updates here as soon as they are available.  Next update at 1:00 PM UTC

Our Cloud Operations team is currently investigating an incident where clients are receiving an error message when logging into the Eloqua Application. We do not currently have an ETA for resolution. The next update will be at approximately 2:00 pm UTC

 

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**Update** Tuesday, April 17th, 1:20 pm UTC

 

Production use of Oracle Eloqua on POD 3  has been restored.

Our Cloud Operations team is currently investigating an incident where clients are receiving an error message when logging into the Eloqua Application. We do not currently have an ETA for resolution. The next update will be at approximately 11:25 am UTC

 

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**Update** Tuesday, April 17th, 10:45 am UTC

 

POD 2 customers are also impacted. 

 

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**Update** Tuesday, April 17th, 11:15 am UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 12:25 pm UTC.

 

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**Update** Tuesday, April 17th, 12:15 pm UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 1:25 pm UTC.

 

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**Update** Tuesday, April 17th, 12:37 pm UTC

 

Login has been restored, however at this time we are completing tests of the UI to confirm this issue is resolved in all areas.  The next scheduled update will be at approximately 1:30 pm UTC.

 

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**Update** Tuesday, April 17th, 1:30 pm UTC

 

Our Cloud Operations Team continue to test various parts of the application. The next scheduled update will be at approximately 2:30 pm UTC.

 

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**Update** Tuesday, April 17th, 2:23 pm UTC

 

Eloqua application is available but customers may experience performance degradation while working in Eloqua . Downgraded the status to yellow.  The next scheduled update will be at approximately 3:30 pm UTC.

 

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**Update** Tuesday, April 17th, 3:30 pm UTC

 

Main issues with POD 1 and 2 have been addressed however backlog is still being processed.  The next scheduled update will be at approximately 7:30 pm UTC.

 

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**Update** Tuesday, April 17th, 4:30 pm UTC

 

Backlogged items continue to process and are noting improved performance across the entire pod.  We will continue to monitor the processing and will close off this posting once we have confirmation that backlogged items have cleared.  Next update in 2 hours (6:30 pm UTC).

 

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**Update** Tuesday, April 17th, 6:15 pm UTC

 

After monitoring for the last few hours, we have observed that backlogged items have been cleared.   This issue is resolved and we will be closing this posting.

Our Cloud Operations team is currently investigating an incident where clients are receiving an error message when logging into the Eloqua Application. We do not currently have an ETA for resolution. The next update will be at approximately 2:00 am UTC

 

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**Update** Tuesday, April 17th, 2:00 am UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 3:00 am UTC.

 

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**Update** Tuesday, April 17th, 2:54 am UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 4:00 am UTC.

 

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**Update** Tuesday, April 17th, 4:00 am UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 5:00 am UTC.

 

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**Update** Tuesday, April 17th, 5:00 am UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 6:00 am UTC.

 

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**Update** Tuesday, April 17th, 5:56 am UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 7:00 am UTC.

 

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**Update** Tuesday, April 17th, 6:55 am UTC

 

Login has been restored, however at this time we are completing tests of the UI to confirm this issue is resolved in all areas.  Status changed over to yellow as result.  The next scheduled update will be at approximately 8:00 am UTC.

 

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**Update** Tuesday, April 17th, 7:25 am UTC

 

All clients across all PODs are able to access Eloqua application with full functionality.  POD 1 Eloqua Apps and POD 2 Insight only functionality are still impacted.  The next scheduled update will be at approximately 9:00 am UTC.

 

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**Update** Tuesday, April 17th, 7:53 am UTC

 

Eloqua Apps functionality in POD 1 & 2 are still unavailable.  The next scheduled update will be at approximately 9:00 am UTC.

 

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**Update** Tuesday, April 17th, 8:15 am UTC

 

Production use of Oracle Eloqua on All PODs  has been restored.

Our Cloud Operations team is currently investigating an incident where clients are receiving an error message when logging into the Eloqua Application. We do not currently have an ETA for resolution. The next update will be at approximately 12:15 pm UTC.

 

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**Update** Sunday, April 15th, 12:04 pm UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 1:15 pm UTC.

 

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**Update** Sunday, April 15th, 1:08 pm UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 2:15 pm UTC.

 

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**Update** Sunday, April 15th, 2:14 pm UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 3:15 pm UTC.

 

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**Update** Sunday, April 15th, 3:15 pm UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 4:15 pm UTC.

 

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**Update** Sunday, April 15th, 4:09 pm UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident. The next scheduled update will be at approximately 5:15 pm UTC.

 

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**Update** Sunday, April 15th, 4:45 pm UTC

 

Login has been restored, however at this time we are completing tests of the UI to confirm this issue is resolved in all areas.  Status changed over to yellow as result.  The next scheduled update will be at approximately 6:45 pm UTC.

 

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**Update** Sunday, April 15th, 5:00 pm UTC

 

Production use of Oracle Eloqua on POD 6 has been restored.

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**Update** Friday, April13th, 8:00 PM UTC

 

The maintenance has concluded successfully.
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Emergency Maintenance Advisory: Friday, April 13th, 2018

 

Eloqua will be performing emergency maintenance on Friday, April 13th, 2018 between 7 pm to 10 pm UTC.

 

During this maintenance period, Eloqua Apps will be unavailable.

Our System Status page on Topliners will be updated with progress during the window.

Emergency Maintenance Advisory: Saturday, April 14th, 2018

 

Eloqua will be performing emergency maintenance on Saturday, April 14th, 2018 between 1 am to 10 am UTC.

 

During this maintenance period, Eloqua Apps will be unavailable.

Our System Status page on Topliners will be updated with progress during the window.

Our Cloud Operations team have identified an issue where the clients are experiencing degraded performance with login to Eloqua application. We do not currently have an ETA for resolution. The next update will be at approximately 6:30 am UTC.

 

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**Update** Sunday, April 8th, 3:09 AM UTC

 

Our Cloud Operations Team has confirmed the incident is now resolved.

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