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We are currently investigating an incident where customers may experience degraded service when using Sales Tools, specifically Engage and Profiler. We do not currently have an ETA for resolution. The next update will be at approximately 6 pm UTC.

 

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**Update** Thursday, May 24th, 6:00 pm UTC

 

Oracle continues to investigate the issue related to sales tools.   We have noted improved stability with Sales tools, however at this time our teams are still working to isolate the root cause and resolve. The next update will be at approximately 7 pm UTC.

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**Update** Thursday, May 24th, 6:06 pm UTC

 

This incident is now resolved.

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Our Cloud Operations Team is currently investigating an incident relating to email sending delays on POD 3 and 4. We do not currently have an ETA for resolution. The next update will be at approximately 7:30 pm UTC.

 

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**Update** Tuesday, May 22nd, 6:00 pm UTC

 

Team has identified an issue with MTA servers and working towards the resolution. The next update will be at approximately 10:30 pm UTC.

 

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**Update** Tuesday, May 22nd, 8:30 pm UTC

 

The incident has been resolved and resultant email backlog is being consumed rapidly and the delay is diminishing. The team will continue to work towards improving the processing of the backlog.

 

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Our Cloud Operations Team is currently investigating an incident relating to email sending delays on POD 3 and 4. We do not currently have an ETA for resolution. The next update will be at approximately 10:30 pm UTC.

 

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**Update: Monday, May 21st 7:30 pm UTC **

 

The incident has been resolved and the team is now monitoring the resultant backlog as it decreases.  The next update will be at approximately 10:30 pm UTC.

 

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**Update: Monday, May 21st 10:14 pm UTC **

 

Backlog has decreased significantly and the queue is almost all clear.  The next update will be at approximately 12:00 am UTC.

 

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**Update: Monday, May 21st 10:14 pm UTC **

 

No further backlog to report on.  This incident is now closed.

Emergency Maintenance Advisory: Wednesday, May 16th, 2018

 

Eloqua will be performing emergency maintenance today, Wednesday, May 16th, 2018 from 4:00 am to 10:00 am UTC.

 

During this maintenance period, customers may experience temporary performance degradation.

Our System Status page on Topliners will be updated with progress during the window

Our Cloud Operations team is currently investigating an incident where some clients are receiving an error message when logging into the Eloqua Application. We do not currently have an ETA for resolution. The next update will be at approximately 10:00 am UTC

 

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**Update** Tuesday, May 15th, 10:02 am UTC

 

Login is restored for all impacted clients.  Operations team is currently performing validation testing on all PODs.  The next update will be around 2: 00 pm UTC.

 

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**Update** Tuesday, May 15th, 10:44 am UTC

 

This incident is now resolved.

Our Cloud Operations team have identified an issue where the clients may experience degraded performance with Eloqua Apps.  We do not currently have an ETA for resolution. The next update will be at approximately 8:30 am UTC.

 

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**Update** Saturday, May 12th, 6:15 am UTC

 

This incident is now resolved.

Our Cloud Operations team is currently investigating an incident where some clients are receiving an error message when logging into the Eloqua Application. We do not currently have an ETA for resolution. The next update will be at approximately 6:00 am UTC

 

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**Update** Thursday, May 10th, 5:33 am UTC

 

Our Cloud Operations Team continue to aggressively work on resolving this incident.  Eloqua Apps and Insight are unavailable for all POD 1 & 2 clients.  The next scheduled update will be at approximately 6:00 am UTC

 

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**Update** Thursday, May 10th, 6:00 am UTC

 

Login has been restored for impacted POD 2 clients.  Our team continues to work on remaining open issues.  The next scheduled update will be at approximately 7:00 am UTC

 

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**Update** Thursday, May 10th, 7:00 am UTC

 

Login is restored for all but 4 impacted POD 1 clients.  Team continues to work on restoring Eloqua Apps and Insight functionality for POD 1 & 2 clients.  The next scheduled update will be at approximately 8:00 am UTC

 

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**Update** Thursday, May 10th, 7:00 am UTC

 

This incident is now resolved.

 

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**Update** Thursday, May 10th, 8:00 am UTC

 

POD1 and 2 customers may experience some slowness with the Eloqua application.  Status remain unchanged for 4 impacted POD 1 clients along with unavailable Eloqua Apps and Insight functionality for POD 1 & 2 clients.  The next scheduled update will be at approximately 9:00 am UTC

 

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**Update** Thursday, May 10th, 8:28 am UTC

 

Login is now restored for the remaining 4 impacted POD 1 clients.  Eloqua Apps and Insight functionality are still unavailable for POD 1 & 2 clients. The next scheduled update will be at approximately 9:30 am UTC

 

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**Update** Thursday, May 10th, 9:32 am UTC


Our Cloud Operations team continues to work aggressively on the incident.  The next update will be around 10: 30 am UTC.

 

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**Update** Thursday, May 10th, 10:32 am UTC

 

Our Operations team continues to work toward restoring the unavailable functionalities for POD 1 & 2 clients.  The next update will be around 11: 30 am UTC.

 

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**Update** Thursday, May 10th, 11:24 am UTC

 

Operations team is currently performing validation testing on POD 1 & 2.  The next update will be around 12: 30 pm UTC.

 

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**Update** Thursday, May 10th, 12:25 pm UTC

 

Insight is now functional on POD 2.  Insight on POD 1 and Eloqua Apps for both POD 1 & 2 are still under going validation testing.  The next update will be around 1: 30 pm UTC.   

 

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**Update** Thursday, May 10th, 1:32 pm UTC

 

Validation testing is on going for impacted functionalities for both POD 1 & 2.  The next update will be around 2:30 pm UTC.   

 

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**Update** Thursday, May 10th, 2:04 pm UTC

 

Downgraded the status to yellow since validation testing is passing for both POD 1 & 2.  However thorough testing has not concluded yet.  The next update will be around 3:30 pm UTC.   

 

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**Update** Thursday, May 10th, 3:37 pm UTC

 

Insight and Eloqua Apps are up and running for both POD 1 & 2 clients.  Team is still performing final validations across the Eloqua applications.  The next update will be around 5:00 pm UTC. 

 

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**Update** Thursday, May 10th, 4:13 pm UTC

 

This incident is now resolved.

Scheduled Maintenance Advisory: Saturday, May 19th, 2018

 

Eloqua will be performing scheduled maintenance on Saturday, May 19th, 2018, 01:00 UTC to 10:00 UTC.

 

During this maintenance window, it is expected that you will experience longer than normal login times with the occasional timeout. If you're impacted by this, please try again and it should be successful.

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**Update** Saturday, May 19th, 8:32 AM UTC

 

The maintenance for POD 2 has concluded successfully.
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**Update** Saturday, May 19th, 8:53 AM UTC

 

The maintenance for POD 3 has concluded successfully.
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**Update** Saturday, May 19th, 9:24 AM UTC

 

Our operations team will require 2 additional hours to complete the maintenance on POD 1.
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**Update** Saturday, May 19th, 9:57 AM UTC

 

Our operations team will require 2 additional hours to complete the maintenance on POD 4.
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**Update** Saturday, May 19th, 11:05 AM UTC

 

The maintenance for POD 1 and 4 has concluded successfully.
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Eloqua 18B Release

 

The Eloqua 18B release will roll out on Saturday, May 19th, 2018, 01:00 UTC to 10:00 UTC.

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:

 

Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

The application and the various associated services will be intermittently unavailable within the duration of the maintenance window. It is also important to note that Eloqua forms and landing pages may also be occasionally unavailable during the maintenance window. Your are advised to ensure your campaigns are adjusted accordingly.

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**Update** Saturday, May 19th, 2:00 AM UTC

 

The maintenance has concluded successfully.
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Eloqua 18B Release

 

 

The Eloqua 18B release will roll out on Friday, May 18th, 2018 at  7 pm to Saturday, May 19th at 4 am UTC.

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:

 

Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

The application and the various associated services will be intermittently unavailable within the duration of the maintenance window. It is also important to note that Eloqua forms and landing pages may also be occasionally unavailable during the maintenance window. Your are advised to ensure your campaigns are adjusted accordingly.

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**Update** Friday, May 18th, 6:42 PM UTC

 

The maintenance has concluded successfully.
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Eloqua 18B Release

 

The Eloqua 18B release will roll out on Friday, May 18th, 2018, 11:00 UTC to 20:00 UTC.

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:

 

Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

The application and the various associated services will be intermittently unavailable within the duration of the maintenance window. It is also important to note that Eloqua forms and landing pages may also be occasionally unavailable during the maintenance window. Your are advised to ensure your campaigns are adjusted accordingly.

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