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Scheduled Maintenance Advisory: Saturday, October 12th, 2019

 

 

In order to maintain the highest level of availability and performance of the Eloqua infrastructure, we are planning network maintenance starting Saturday, October 12th, 2019.

 

The per pod schedule is as follows:

POD 3, 4: Saturday, October 12th between 2 am and 4 am UTC

 

We recommend to plan accordingly by saving your work and logging out of the application prior to the maintenance start.

 

During the maintenance, the following Eloqua services will be affected and are expected to be unavailable for approximately 30 minutes:

 

  • The Eloqua application UI will be inaccessible to users
  • Emails will not be delivered
  • Forms submissions will not be processed
  • Apps including Integration Apps and the Eloqua Sales Tools will not be working
  • Contacts will not be flowing through apps but their flow will resume once the Apps go back online
  • Eloqua hosted Landing Pages will be unavailable

 

Our System Status page on Topliners will be updated with progress during the maintenance.

Our Cloud Operations team is investigating an incident on Pod 4 where Eloqua Apps may be in a degraded state. Imports from Salesforce.com Integration app and the Eloqua-WeChat Integrator App may not complete. We do not currently have an ETA for resolution. The next update will be at approximately 9 am UTC.

Our Cloud Operations team is investigating an incident on Pod 3 where the Oracle Sales Cloud Integration App may have issues with authentication, imports and action steps. We do not currently have an ETA for resolution. The next update will be at approximately 12:30 am UTC.

Scheduled Maintenance Advisory: Friday, September 20th, 2019

 

 

In order to maintain the highest level of availability and performance of the Eloqua infrastructure, we are planning network maintenance starting Friday, September 20th, 2019.

 

The per pod schedule is as follows:

 

POD 3, 4: Saturday, September 21st between 2 am and 4 am UTC

POD 6: Friday, September 20th between 9 pm and 11 pm UTC

 

We recommend to plan accordingly by saving your work and logging out of the application prior to the maintenance start.

 

During the maintenance, the following Eloqua services will be affected and are expected to be unavailable for approximately 30 minutes:

 

  • The Eloqua application UI will be inaccessible to users
  • Emails will not be delivered
  • Forms submissions will not be processed
  • Apps including Integration Apps and the Eloqua Sales Tools will not be working
  • Contacts will not be flowing through apps but their flow will resume once the Apps go back online
  • Eloqua hosted Landing Pages will be unavailable

 

Our System Status page on Topliners will be updated with progress during the maintenance.

Our Cloud Operations team has resolved an incident where clients were not receiving an error message when logging into the Eloqua Apps.

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