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Urgent Maintenance Advisory: Friday, February 21st, 2020

 

 

Eloqua will be performing urgent maintenance on Friday, February 21st, 2020 from 2 am to 4 am UTC.

 

During this maintenance window, the Eloqua platform will be made unavailable including landing pages, and forms. Form data will not be captured offline during this period.
Please save your work and log out of the application prior to the maintenance start. We will update this posting once the maintenance has been completed.

Our Cloud Operations Team is currently investigating an incident where clients on POD 1 may experience performance degradation while working in the Eloqua application. We do not currently have an ETA for resolution, and the next update will be at 7 pm UTC.

Our Cloud Operations Team was currently investigating an incident where clients on POD 1 are not able to login into the application. We do not currently have an ETA for resolution, and the next update will be at 10:00 pm UTC.

Our Cloud Operations Team is currently investigating an incident where clients on POD 1 may experience intermittent performance degradation (503 errors) when using the UI and Bulk API. We do not currently have an ETA for resolution, and the next update will be at 6 pm UTC.

 

UPDATE: Clients may also experience this behavior (503 errors) when using forms.

Our Cloud Operations team is currently investigating an incident where clients are receiving an error message when logging into the Eloqua Application. We do not currently have an ETA for resolution. The next update will be at approximately 10:00 am UTC

Our Development and Cloud Operations Team are currently investigating an incident that is impacting the overall performance of the

Cloud Apps in Campaign and Program canvasses. We do not currently have an ETA for resolution, the next update will be around 10:30 AM UTC.

Eloqua 20A Release

 

The Eloqua 20A release will roll out on Friday, February 21st, 2020, 9:00 PM to Saturday, February 22nd, 2020, 6:00 AM UTC.

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:

 

Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

The application and the various associated services will be intermittently unavailable within the duration of the maintenance window. It is also important to note that Eloqua forms and landing pages may also be occasionally unavailable during the maintenance window. Your are advised to ensure your campaigns are adjusted accordingly.

Eloqua 20A Release

 

The Eloqua 20A release will roll out on Saturday, February 22nd, 2020, 3:00 AM to 12:00 PM UTC.

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:

 

Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

The application and the various associated services will be intermittently unavailable within the duration of the maintenance window. It is also important to note that Eloqua forms and landing pages may also be occasionally unavailable during the maintenance window. Your are advised to ensure your campaigns are adjusted accordingly.

Eloqua 20A Release

 

The Eloqua 20A release will roll out on Friday, February 14th, 2020, 1:00 PM to 10:00 PM UTC.

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:

 

Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

The application and the various associated services will be intermittently unavailable within the duration of the maintenance window. It is also important to note that Eloqua forms and landing pages may also be occasionally unavailable during the maintenance window. Your are advised to ensure your campaigns are adjusted accordingly.

Eloqua 20A Release

 

The Eloqua 20A release will roll out on Saturday, February 15th, 2020, 3:00 AM to 12:00 PM UTC.

 

Please review the supporting resources available in the Release Resource Center. This includes Release Notes for both E9 and E10 with information on:

 

Release Overview

What's New in This Release

Known Issues

Fixed Issues

Technical Notes and Limitations

Supported Environments

Documentation

Troubleshooting and Technical Support

 

If you're not already an Eloqua Insiders, you'll need to request access to that group before you can access the Release Resource Center.

 

The application and the various associated services will be intermittently unavailable within the duration of the maintenance window. It is also important to note that Eloqua forms and landing pages may also be occasionally unavailable during the maintenance window. Your are advised to ensure your campaigns are adjusted accordingly.

Our Cloud Operations Team is currently investigating an incident where clients are not able to access the Eloqua application. We do not currently have an ETA for resolution. The next update will be at approximately 6:30 am UTC.

 

UPDATE:

Login to the Eloqua application has been restored.  Eloqua and Eloqua apps may be running in a degraded state.  Our Cloud Operations team continues to troubleshoot the incident. The next scheduled update will be at approximately 8:00 am UTC

 

UPDATE 2:

Our Cloud Operations team has confirmed the incident has been resolved.

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