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Eloqua System Status

26 Posts authored by: Erik Hertzman-Oracle

Our Cloud Operations team is currently investigating an incident where clients are unable use the email or landing page editors. We do not currently have an ETA for resolution. The next update will be at approximately 10:00 am UTC.

Our teams are investigating an event in POD 1/2 that's has resulted in a complete outage.  Our teams are actively investigating the issues and we will place updates here as soon as they are available.  Next update at 1:00 PM UTC

We have heard your feedback regarding Eloqua's upcoming scheduled maintenances. Oracle System Ops is performing several critical system upgrades to mission critical portions of infrastructure to provide greater system stability going forward. Although 9 hours will be required to complete the entire set of work, we expect that form capture will be unavailable for less than 3 hours, and we will provide notice through the System Status posts (by respective Pod) as soon as it is once again available.

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**Update** Thursday, January 18th, 11:14 pm UTC

 

This incident is now closed.

 

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**Update** Thursday, January 18th, 10:35 pm UTC

 

Our Cloud Operations Team has confirmed that insight is up but performance might be degraded.  Team will continue to work on the issue. The next update will be around 12:00 am UTC

 

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Our Cloud Operations team is currently investigating an issue where clients are receiving an error message when attempting to access insight on POD 4. We do not currently have an ETA for resolution. The next update will be at approximately 10:30 pm UTC

An issue had been reported where customers were having issues logging into POD 1.  Our cloud Operations team have investigated the issue and this is now resolved.  This occurred between 9:06 PM UTC -> 9:37 PM UTC today.

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**Update** Sunday, October 8th, 5:20 PM UTC

 

Cloud Operations is reporting that we have cleared all issues with login on all PODS.

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Cloud Operations have identified an issue with login for POD 3/4/6/7 clients.  We are currently investigating and will provide an update by 5:30 PM UTC

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**Update** Sunday, September 8th, 3:59 PM UTC

 

We have restored production use of Eloqua Apps on POD 3.

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**Update** Sunday, September 8th, 3:53 PM UTC

 

We have restored production use of Eloqua Apps on POD 1.

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Our cloud operations team has identified an issue with Eloqua Apps and the service is currently unavailable. The Cloud Operations Team is currently investigating the incident and are working to resolve this. We cannot provide an ETA, but the next scheduled update will be approximately 4:00 PM UTC.

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**Update** Sunday, October 8th, 4:55 PM UTC

 

Eloqua Apps queues cannot be restored in a safe manner.    If you have any App steps configured with contacts stuck prior to Saturday October 7th, 2017 7:35 AM UTC, please re-enter the contacts into the steps to have them get processed.

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**Update** Saturday, October 7th, 7:35 PM UTC

 

Eloqua Apps service has been restored.  Any records that were in queue for processing prior to Saturday October 7th, 12am UTC will be queued for processing while recovery efforts are in progress.  We do not have an ETA on when those records will be processed, however an update on backlog processing will be provided on Sunday, October 8th, 4:00 PM UTC.

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**Update** Saturday, October 7th, 7:00 PM UTC

 

Cloud Operations and Development teams are continuing to investigate the issues with Eloqua Apps.  Next Update will be at 8:00 PM UTC.

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Our cloud operations team has identified an issue with Eloqua Apps and the service is currently unavailable.. The Cloud Operations Team is currently investigating the incident and are working to resolve this. We cannot provide an ETA, but the next scheduled update will be around 7:00 PM UTC.

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**Update** Thursday, February 2nd, 7:33 AM UTC

 

The maintenance for POD 4 has concluded.

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**Update** Thursday, February 2nd, 6:58 AM UTC

 

The maintenance for POD 3 has concluded.

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**Update** Thursday, February 2nd, 6:32 AM UTC

 

The maintenance for POD 6 / 7 has concluded.

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**Update** Thursday, February 2nd, 5:32 AM UTC

 

The maintenance for POD 2 has concluded.

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**Update** Thursday, February 2nd, 4:40 AM UTC

 

The maintenance for POD 1 has concluded.

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Emergency Maintenance Advisory: Thursday, February 2nd, 2017

 

 

Eloqua will be performing emergency maintenance on Thursday, February 2nd, 2017 from 4am to 10am UTC.

 

During portions of this maintenance period, you can expect minor performance impact to the Eloqua platform.

Our System Status page on Topliners will be updated with progress during the maintenance

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**Update** Friday, October 28th, 6:26 am UTC

 

The maintenance for POD 4 has concluded successfully.

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**Update** Friday, October 28th, 5:46 am UTC

 

The maintenance for POD 2, 3, 6 and 7 have concluded successfully.

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Emergency Maintenance Advisory: Friday, October 28th, 2016

 

Eloqua will be performing emergency maintenance on Friday, October 28th, 2016 between 4:30 am and 1 pm UTC.

 

During this maintenance period, the impact is minimal as you may experience minor performance degradation on landing pages and within the user interface.

Our System Status page on Topliners will be updated with progress during the maintenance.

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**Update** Monday, October 24th, 2:08 pm UTC

 

The maintenance for POD 7 has concluded successfully.

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Eloqua will be performing emergency maintenance starting Monday, October 24th, 2016 at 1:00 PM UTC ending at 7:00 PM UTC

 

During portions of this maintenance period, access to the Eloqua Application will be unavailable.

You are advised to avoid using the application during this window. Our System Status page on Topliners will be updated with progress during the maintenance.

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**Update** Monday, October 24th, 7:14 am UTC

 

The maintenance for POD 3 has concluded successfully.

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**Update** Monday, October 24th, 6:26 am UTC

 

The maintenance for POD 4 has concluded successfully.

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**Update** Monday, October 24th, 5:23 am UTC

 

The maintenance for POD 6 has concluded successfully.

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**Update** Monday, October 24th, 4:38 am UTC

 

The maintenance for POD 2 has concluded successfully.

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Eloqua will be performing emergency maintenance starting Monday, October 24th, 2016 at 3:00 AM UTC ending at 9:00 AM UTC

 

During portions of this maintenance period, access to the Eloqua Application will be unavailable.

You are advised to avoid using the application during this window. Our System Status page on Topliners will be updated with progress during the maintenance.

.

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**Update** Monday, October 3rd,1:00 am UTC

 

The maintenance for POD 1 has concluded successfully.

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Emergency Apps Maintenance Advisory: Monday, October 4th, 2016

 

Eloqua will be performing emergency maintenance on Monday, October 4th, 2016 from 12 am to 1 am UTC.

 

During portions of this maintenance period, apps will be available, however we are expecting some performance degradation.

Our System Status page on Topliners will be updated with progress during the maintenance.

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**Update** Saturday, July 23nd, 7:10 am UTC


Our Cloud Operations team has confirmed that this incident is now resolved.

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Our Cloud Operations team is investigating an incident where Oracle Eloqua Apps is unavailable for POD 3 Clients.  No ETA is available, the next update will be at approximately 8:00 am UTC.

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**Update** Thursday, July 28th, 9:00 pm UTC

 

The hotflix has been approved and will be deployed to all PODs. Scheduling information as well as maintenance updates can be found in the following links:

 

POD 1:  Scheduled Maintenance Advisory: Sunday, August 7th, 2016 / POD 1 / SUCCESSFULLY CONCLUDED

POD 2 & 3:  Scheduled Maintenance Advisory: Wednesday, August 3rd, 2016 / POD 2 & 3 / SUCCESSFULLY CONCLUDED

POD 4, 6 & 7: Scheduled Maintenance Advisory: Friday, August 5th, 2016 / POD 4, 6 & 7 / SUCCESSFULLY CONCLUDED

 

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**Update** Wednesday, July 27th, 5:00 pm UTC

 

Packaging is complete and we are awaiting change approval.   Scheduling information will be posted once available. Next update will be July 28th, 2016 at approximately 9:00 PM UTC

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**Update** Tuesday, July 26th, 4:24 pm UTC

 

Our QA team has just completed testing the hotfix. Scheduling information will be posted once available. Next update will be July 27th, 2016 at approximately 8:00 PM UTC

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**Update** Monday, July 25th, 4:24 pm UTC

 

Our Development Operations team is still working on the hotfix. The scheduling information will be posted as soon as it is made available. Next update will be July 26th, 2016 at approximately 8:00 PM UTC

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**Update** Friday, July 23rd, 2:00 am UTC

 

A Hotfix will be applied to address this issue.  Scheduling information will be posted once available. Next update will be July 25th, 2016 at approximately 2:00 PM UTC

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**Update** Friday, July 22nd, 2:00 pm UTC

 

Our development team has identified a fix for the issue and are currently in the process of testing. Next update will be July 22, 2016 at 9:00 PM UTC

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A defect has been identified affecting the Bulk API, specifically Activity Exports. If you are impacted by this issue, the exports will generate an error message indicating that "There was an error processing the import" within the UI. Oracle development is investigating this issue and will provide an update July 22, 2016 at 1:00 PM UTC

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