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We have identified that some EU and APAC customers are unable to log in to the Eloqua application. The development team is currently investigating this issue. Further details will be provided as they are known.  The next update will be around 7:00 AM EDT (UTC -4)


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*** Update: Tuesday, July 8th 2014 7:03 AM EDT (UTC-4) ***


Our systems and network teams continue to investigate, however we are currently unable to provide an ETA for resolution. The next update will be around 8:00 AM EDT (UTC -4)

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*** Update: Tuesday, July 8th 2014 8:00 AM EDT (UTC-4) ***

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*** Update: Tuesday, July 8th 2014 9:05 AM EDT (UTC-4) ***


This incident has been resolved as of 8:26 AM EDT (UTC-4).


After analysis by our support teams, it was determined that the incident resulted from a network issue. The network issue has been resolved and production use of your Eloqua service has been restored. Oracle is also reviewing the monitoring, alerting and standard operating procedures related to the incident. After these reviews are completed, additional appropriate corrective actions identified during the reviews will be taken.


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