AI is all over the news these days. It’s hard to know how to make it work for your marketing team. This post outlines some practical tips in using the Oracle Marketing Cloud and AppCloud offerings like Motiva AI to bring new adaptive intelligence capabilities into the way you design, execute, and improve your marketing programs.
When you get beyond the term “Artificial Intelligence”, you’re really just talking about software that learns to do things. There are lots of opportunities where you can get started with AI today that will have a measurable impact on your marketing. Here are five tips for how to go about it.
Tip #1: Start simple
Don’t try to take too much on with AI out of the gate. Start small, show some results, and then build on your success. Begin with simple proof of concept use cases that you can measure easily. A good candidate here is message testing in a single campaign – but going beyond simple A/B type testing. You can use a tool like our own Motiva AI to test and automatically find winning messages that lead directly to campaign response improvement. Profit!
Tip#2: Match the right task with the right tool
There are some tasks that machines tend to do better than people - and machine learning applications will get better at it over time. Here are some great candidates:
- Audience segmentation and definition
- Message testing and optimization
- Send time optimization
- Data cleaning
- Advanced analytics
Example: A large national healthcare company recently decided to focus on message testing and optimization, and used the Motiva AI Cloud for Eloqua on a patient-facing audience and saw a 200% difference in click-through rate by simply trying lots of message variations in the population. Motiva adapted to the audience preferences it observed, which allowed the campaign to adapt organically. A simple place to start, with big impact.
Tip #3: Look for “10x” opportunities
Ask yourself: where could we make the biggest impact in terms of customer response or labor savings? More often than not, machine learning can at least help the human marketers improve decision-making; in some cases, you can just outsource the entire workflow to intelligent helpers. Campaigns that most directly touch revenue or direct conversions are great places to improve pipeline dynamics. Combine that with labor savings from automation.
Tip #4: Measure and improve
It’s vital to think about what your definition of success is for a given use of machine learning and how you’ll measure progress towards your goals.
- Will it be in terms of time saved for your marketers? Then track their time – develop a baseline for the workflow you’re interested in and the difference over time.
- Will it be in terms of campaign performance? Again, make sure you’re collecting the data and reporting for the story you want to tell.
- Will it be in terms of effects downstream in the sales process? Ensure you can track your treatment effects all the way through your pipeline.
It’s not difficult, but you do have to do it. It’s just good modern marketing practice.
Tip #5: Remember it’s about your audience, not just the tech
Your number one concern should be how to develop that communication channel with your end audiences. Technology can be super useful here, but not all technology and not all the time. In terms of AI-driven tools, ask yourself:
- Does this help me learn more about my customers and their needs?
- Does it help me serve my customers better?
- Does it strengthen the customer experience?
Make a connection between the tools you’re using and how they ultimately lead to positive customer impact.
The adaptive future
These tips are a place to begin to think about how to bring machine intelligence into your marketing. We are just seeing the start of a marketing revolution with machine intelligence combined with human intelligence.
For more information on Motiva AI, check out our free pilot in the Oracle AppCloud.