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1 Post authored by: Kimberly Peters-Oracle

When you start your customer journey with Eloqua you go through SmartStart program where you focus on implementation and then shortly after you compete your implementation you may join a Success Coach program, but what happens after that?  This post will help you with those questions.

 

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Account Director

Your Account Director is the person responsible for the overall relationship between Eloqua and you, our customer.

  • Aligns Eloqua value to your business objectives to ensure alignment and value recognition
  • Manages your agreement (contract) and expectations against contract terms
  • Conducts account reviews and review against results achieved
  • Drives progress against your success plan
  • Serves as your point of for case escalation

 

Marketing Expert

Marketing Experts are a team of marketing advisors available to provide ongoing marketing best practice advice.  This is included in your subscription with Eloqua

  • Help you prioritize the areas you should focus on based on your objectives by creating a Success Plan
  • Provide marketing best practices: 1:1 consultation, resources, webinars

How to get started:  Engage Marketing Expert through your Account Director

 

Eloqua Professional Services and Certified Partners

Our Eloqua Professional Services and our network of certified partners can help you rapidly deploy new programs and processes, such as:

  • Eloqua program launches
  • Full service campaigns
  • Best practice consulting
  • Business process reviews
  • Custom database integrations

How to get started:  Engage Eloqua Professional Services through your Account Director

 

Eloqua Support + Customer Central

Eloqua support provides quick answers to your day-to-day product and technical questions.

 

Eloqua Support by Phone:

USA & Canada: 1-866-327-8764

UK & EMEA: +44 20 3608 1304

France: +33-975181647

Germany: 0800 184 4542

Switzerland: 0800-559-851

Australia: 1-800-226-412

Singapore: 800 130 1655

Hong Kong & APAC: + 852 800 930 694

All Other Countries: 1-416-849-3247

 

Customer Central

E10 - Click the "?" in the upper right corner of your Eloqua Launch Pad, go to ELOQUA Support Portal

E9 - Click Customer Central in the upper right corner

  • Find How-To articles, FAQs, Checklists, User Guides, and more in the Knowledge Base
  • Manage your Support Cases
  • Submit and vote on Ideas

 

Eloqua University

You can access Eloqua University at http://www.eloqua.com/education. Click the 'Login' button on the right and enter your All Access Education Pass credentials. An All Access Pass includes:

  • Unlimited access to over 120+ instructor led online sessions a month and full access to Eloqua University's eLearning catalog
  • A wide variety of courses appropriate for new or experienced users, teaching marketing best practices as well as the Eloqua platform
  • Instructor led courses delivered by experts via a live, interactive webcast
  • Learning paths designed for key roles in the organization
  • Courses and exams that lead to industry recognized certifications

All Access Education Passes are open to anyone. If you don't have a pass or have questions, click here to learn more.

 

 

Topliners

Wait you are here, but if you are here as a guest, register now to join!

 

Other resources

Network with your peers, hear success stories, read blog post and get great ideas!

• Live Events: Register for a 'Road to Revenue' Tour stop near you

• Live Events: Attend Eloqua Experience

• Blog: It’s All About Revenue

• Blog: Deliverability

• Blog: Chart of the Week

• Social: Twitter @Eloqua

• Social: Join Our LinkedIn Group

• Social: Become a Facebook fan

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