To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
CX Apps
Discussion List
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Duplicate ResolutionSummary: Hi, We are implementing Duplicate Resolution and see some gaps in the process. There is no standard out of box notifications available to let the Data Steward k… -
Why does this filter returning an error in UISummary: I created a custom cx-picker with a query that looks like this: The field is displaying correctly but it is returning an error when… -
In CDM, we have some parties which have EXTERNAL_LEGAL_ENTITY usage.In CDM, we have some parties which have EXTERNAL_LEGAL_ENTITY usage. We didnot load these parties with this usage. Please let us know what is the meaning of that usage a…
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How to restrict contact search visibility for respective contact owners.Hi All, We have a requirement in CX and need some guidance In CX, all contacts are currently visible to all users by default, and this has been the behavior from the beg…
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Trigger Smart Action from Mobile Script (Oracle Sales Mobile App)Hello everyone, I’m working on a use case in Oracle Sales Mobile App where I want to replicate an existing button action from SFA (web). In SFA (Activities), we have a c…
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REMINDER: CX Solution Overview Demos This Week!Have you had a chance to pop into one of our CX Solution Overview demo hours? Responding to customer feedback and interest, we’ve launched an ongoing series of regularly… -
Is there a way of turning child merge off for just address and not for additional ids?Identical additional identifiers are getting retained even after the merge. Child merge is turned off. Our problem statement involves that identical additional identifie…
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Customer Portal not responding for some users on Microsoft EdgeSince the patch upgrade to 25B. We have had a number of users report that the customer portal questions page is not responding. All our users use the latest version of M…
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Sales MobileHello Everyone, We are planning to implement the Oracle CX Sales Mobile App and would like to understand a few key points before we start. What are the prerequisites for…
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Can we clone the Oracle CPQ environment without copying data from source to a target ?Can we clone the Oracle CPQ environment without copying data from source to a target ?
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Does CDM UI show you if a phone number or email was verified by loqate? is it possible to add this?Summary: Does CDM UI show you if a phone number or email was verified by loqate? is it possible to add this? Business justification: Business needs this information to b…
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Lead Qualification Template on the Lead OrchestrationSummary: We want to add the Lead Qualification Question Template in the Lead Orchestration to show it in the Guidance tab. And we are not getting the option to add or fi…
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Where can I find the merge date of a merged record?In which table can I find the merge date of a merged record? Use case: Business wants to track the dates on which records get merged. Please let us know if such informat…
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Unable to find the OOTB home page card and navigation menu item on Oracle Sales Mobile AppWe have enabled these profile options: ORA_ZCA_ENABLE_TRACKING_INTERACTIONS ORA_ZCA_ENABLE_INTERACTIONS_CALL_WRAP_UPS. As a part of enabling these, the OOTB card and nav…
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Unable to rename labels in Oracle Sales Mobile AppWe are unable to rename this OOTB card in Home Page using I18N → Sales Leads Also we are unable rename these menu items in Global Navigation Drawer via I18N → Opportunit…
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Maintain One Person as a Manager in multiple Organization LevelSummary: We need to configure the Internal Organization Hierarchy where One person can be Manager at Multiple Manager Levels. Let's say 'Org A' is the parent organizatio…
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Reporting on opportunity assessment questions and answersSummary: I'm trying to generate a report for one of my customers with the following data: Opportunity Name, Contact Name, Assessment Score, Assessment Date, Question, An…Cristian Rogelio Velasco Gutiérrez 71 views 0 comments 0 points Most recent by Cristian Rogelio Velasco Gutiérrez
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BICCC VO for Partner ContactSummary: We are sending OSC data to external application using Data Lake using BICCC Data Store VOs We are sending Contact and Partner Contact data using VO "CrmAnalytic…
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In Leads/Opportunity landing page, The data where user is part of account's team must not appearSummary: In "Leads/Opportunity/Activity/Service Request" landing page, The data where the user is part of account's team must not appear Content (please ensure you mask …
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Cx-card opportunities Sales RedwoodHello, can you help me? I want to recreate the opportunities section of the account details page. Can you help me please? I want to filter by two fields. Currently, they…
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Eloqua Salesforce Integration App | How to invalidate Salesforce connectionSometimes, Eloqua Salesforce Integration app users must change the existing connection to Salesforce. Specifically, they need to cancel the existing connection and re-au… -
The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d… -
How to set value into internal pricing attribute in pricing modelOracle CPQ 25A Patch 6 We are currently using pricing models(advance legacy) and wanted to pass information to lower pricing models to determine to apply further discoun…
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How to get a Identity Provider Certificate for a Oracle BigMachines/Oracle CPQ Site to enable SSO ?How to get a Identity Provider Certificate for a Oracle BigMachines/Oracle CPQ Site to enable SSO ?
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Oracle Customer Experience Demo HoursWelcome to Oracle CX Solution Demo Hours, a rotation of Oracle CX demonstrations occurring monthly, hosted by experts within our solution engineering team. Our never rec… -
Change in pagesSummary: Without any customization , through privileges and roles , can we add any pages into "others" tab in oracle fusion? Content (please ensure you mask any confiden…
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How to update Italy geographiesSummary: Hi, we noticed some postal code are incorrect. The postal code number doesn't match the correct city, after come updates of postal code these have not been prop… -
How to configure copy subscription mapping to copy all covered level fields including customizedHow to configure copy subscription mapping to copy all covered level fields including customized fields. When I duplicate the subscription, not all fields from covered l…
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Manually submitted merged process completed without being in New StatusWe are manually merging certain records and when we click on dispatch, the records are going to the completed status automatically. The expectation was that it should go…
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on March 19th & 20th across our Marketing & Sales Unification, Revenue Transformatio…