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CX Apps
Discussion List
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How to resubmit resolution request event from CDMHi, We have CDM (OSC) connected to OIC and we have subscribed to "Resolution Request Business Event" from CDM. So when ever merge happens in CDM, OIC will receive the me… -
Information about Responsys APIs call limitHello, We would like to know the call limit on the Responsys APIs when we authenticate with a JWT token from our app. More precisely, we want to know the call limit on t…
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Can we Increase the maxBatchSize limit?When we make an invoke request in CX Apps, there is a limitation on the maxBatchSize parameter (which indicates the maximum number of records that can be sent in a reque…
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Is it possible to increase the maxBatchSize limit?Customer asked in the SR and support asked to redirect the question here: "When we make an invoke request in CX Apps, there is a limitation on the maxBatchSize parameter… -
Is there any way to enable CC field into Customer PortalWe want to enable CC field into Customer portal: https://itshelpdesk.custhelp.com/ so that Customer can keep others also who are interested to know the update of ticket.
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Token getting UnauthorizedWe are trying to connect our app and we keep getting unauthorized for the token. That's our payload (we did remove sensitive data): import axios from "axios"; import cry…
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Unable to populate delivery status data.We created a tracking variable DELIVERY_STATUS and then mapped it to a field in the profile list using a data switch in the program designer UI and then we used the prod…
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Responsys Migration to OCI - Impact on AppsWithin your app, the utilization of the Responsys REST APIs via AMS involves the use of a specific URL known as the tenantRestURL. Upon installing the app on an account,…
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HCM Location V2 API questionSummary: HCM Location V2 API question Content (required): I have a requirement to create an API to auto create/update HR Locations table with new locations. Is this poss…
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Not getting manually entered data inside service invocation callHow can we access manual input data that is entered in the configuration page inside the request made by a service invoke call? We thought of saving that manual input da…
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ProductExportEndpoint returns status 500 "Please contact Responsys support team"Hi team, I'm implementing invocation without data. ProductExportEndpoint returns status 500 message "Responsys failed to process the request at this time due to internal…User_2025-03-07-22-12-20-306 21 views 2 comments 0 points Most recent by User_2025-03-07-22-12-20-306
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My app was installed on Responsys but it doesn't appear in Responsys Apps managementHello experts. I developed an app that is already working for classic Responsys, however I tried to install this app on a Responsys Enterprise and the installation proce…
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[Responsys CX App] Metadata do not responseHi Support, We want to get metadata by call postMessage: { amsAction: 'metadata'} In the browser log, we can see the AMS log but nothing reponse: Could you please let me…
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I can't install my app on ResponsysHello experts, I'm trying to install my app on a Responsys account with the new settings, this Responsys is on OCI, it's an Enterprise version. I added this account's te…
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Token generation for accessing content library folderWe have ability to generate access token for App to AMS communication https://docs.oracle.com/en/cloud/saas/marketing/ams-develop/Developers/ams/authentication.htm#Appto…User_2025-03-07-22-11-46-615 22 views 9 comments 0 points Most recent by User_2025-03-07-22-11-46-615
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Error 404 in configure the AppHello community, I'm getting an error message after installing my app on Responsys, and when i try to configure this app i get another error message: But, when I call th…
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Service unavailable, ssl expiredHello community, I am unable to access ams https://ams.oraclecloud.com/ams/login. When trying to log in I'm getting an invalid SSL certificate message, with an expired d…
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Issue exporting data out of a product endpoint (EmptyResultDataAccessException)Following the documentation to export data from a product endpoint, we are encountering the following exception response. This is repeatable for any new product exports …
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Passing custom values in service saveconfigurationHello gurus, I'm developing a CX app and, beyond product metadata, On the service configuration form, we need to provide a few manually entered values (please check the …
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Clarification about dataSet formatHello as we know, the invoke service response send back to the app the payload with or without data. In our case, we are receiving the payload with data and its dataSet …
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429 Too Many RequestsI'm seeing this return code 429 Too Many Requests: [{"count":0,"errorMessage":"API_LIMIT_EXCEEDED","items":null,"release":false}] I think the API endpoint that's being i…
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Field Metadata Request Returns 405I'm trying to obtain field metadata from an AMS configuration iframe, but when making the request it sends back a payload indicating an http 405 response. Example produc…User_2025-03-07-22-12-07-687 11 views 4 comments 0 points Most recent by User_2025-03-07-22-12-07-687
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how to filter received metadata for action serviceHello, during the action service configuration process, when AMS calls the service configuration URL, the "custom app" execute in sequence two POST calls (via postMessag…
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Clarification on action service create URL response payloadsHello, from the official doc we have that the app can reply with Furthermore, we also have the following: that are the mandatory fields needed by AMS In conclusion, we h…
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Responsys does not call Invoke URLHello community, I'm creating an application, I followed all the steps in the documentation, but when requesting the service invocation, when I test the application's ex…
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Mark only few contacts from a batch in CX App as completedHi, we have a CX App for Responsys Program where processing one contact can either be instant, take several minutes or even hours. The application creates a request for …
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Got bad request on productImportEndpoint and onCompletionCallbackEndpointHi expert, We had one cx app, it worked fine on i9 instance. Now we clone and install it on generic instance(OCI) but it not work. When AMS invoke service, we start to c…
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ProductImport Call - Customer has proceed to the next stageHi Team, Is it possible to do a ProductImport call, if the customer has proceeded to the next stage? For more information please check the below image, Please let me kno…
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Unable to create app whitelistHi Community, I'm creating an app, and I wish promove him for CA, but i'm unable to promove because when I try create an whitelist the field are uneditable, and this won…
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500 Internal Server Error : Responsys failedHello, I am currently working with InvokeWithoutData and testing ProductExportData and ProductImportData. I am getting an error 500 Internal Server Error: Responsys fail…