To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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CX Apps
Discussion List
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The Future of Customer Experience: Product Strategy Statement of DirectionWe believe 2025 is a line in the sand for customer experience. Envision a world where: Customer experience transcends front (sales, service, marketing) and back-office d…Elise Hymes - Oracle CX-Oracle 1.2K views 0 comments 0 points Started by Elise Hymes - Oracle CX-Oracle -
Oracle Customer Experience Demo HoursWelcome to Oracle CX Solution Demo Hours, a rotation of Oracle CX demonstrations occurring monthly, hosted by experts within our solution engineering team. Our never rec… -
Eloqua Salesforce Integration App | Trigger email notifications when a new Lead or Case is createdBackground Salesforce REST API allows developers to programmatically trigger the default Lead or Case assignment rules in Salesforce. This can be accomplished by making … -
Changing 'Change History' LabelWithin several of our objects, we are auditing several fields that are reported within the Change History tab. Recently we had a request from the business to change the …
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How to Migrate Application Composer objects/pages between instancesHow to Migrate Application Composer objects/pages between instances Summary: We have created few custom business objects and validations via integration to a custom busi…
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Eloqua Salesforce Integration App Common ErrorsBy all means, the following list is incomplete, and it covers the most common errors observed by Eloqua Salesforce integration users. A special thanks to @George Petriso…
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which table stores duplicate resolution reject data?In CDM, when we reject/merge a set in duplicate resolution area, which table in the backend these statuses get stored in? The statuses are PENDING, NEW, REJECT, COMPLETED
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CX Sales Redwood TimelineWhat is the timeline of Redwood UI within CX Sales? Most importantly, will Redwood be required at some point this year for CX Sales? Thanks.
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custom object Migration from instance A to instance BCustomer is looking for migrating custom object form one instance to another instance. currently, all custom objects are located at instance "https://fa-ewab-test-saasfa…
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Unable to find the OOTB home page card and navigation menu item on Oracle Sales Mobile AppWe have enabled these profile options: ORA_ZCA_ENABLE_TRACKING_INTERACTIONS ORA_ZCA_ENABLE_INTERACTIONS_CALL_WRAP_UPS. As a part of enabling these, the OOTB card and nav…
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Unable to rename labels in Oracle Sales Mobile AppWe are unable to rename this OOTB card in Home Page using I18N → Sales Leads Also we are unable rename these menu items in Global Navigation Drawer via I18N → Opportunit…
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Oracle CX Sales Integration app does not allow exporting Form RecordsWe need to create Leads in Oracle CX using records entered in Elqoua forms. However, the Oracle CX Sales Integration app connector, although it allows you to create Lead… -
Maintain One Person as a Manager in multiple Organization LevelSummary: We need to configure the Internal Organization Hierarchy where One person can be Manager at Multiple Manager Levels. Let's say 'Org A' is the parent organizatio…
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Reporting on opportunity assessment questions and answersSummary: I'm trying to generate a report for one of my customers with the following data: Opportunity Name, Contact Name, Assessment Score, Assessment Date, Question, An…Cristian Rogelio Velasco Gutiérrez 26 views 0 comments 0 points Started by Cristian Rogelio Velasco Gutiérrez
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BICCC VO for Partner ContactSummary: We are sending OSC data to external application using Data Lake using BICCC Data Store VOs We are sending Contact and Partner Contact data using VO "CrmAnalytic…
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In Leads/Opportunity landing page, The data where user is part of account's team must not appearSummary: In "Leads/Opportunity/Activity/Service Request" landing page, The data where the user is part of account's team must not appear Content (please ensure you mask …
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Cx-card opportunities Sales RedwoodHello, can you help me? I want to recreate the opportunities section of the account details page. Can you help me please? I want to filter by two fields. Currently, they…
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Eloqua Salesforce Integration App | How to invalidate Salesforce connectionSometimes, Eloqua Salesforce Integration app users must change the existing connection to Salesforce. Specifically, they need to cancel the existing connection and re-au…
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How to set value into internal pricing attribute in pricing modelOracle CPQ 25A Patch 6 We are currently using pricing models(advance legacy) and wanted to pass information to lower pricing models to determine to apply further discoun…
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How to get a Identity Provider Certificate for a Oracle BigMachines/Oracle CPQ Site to enable SSO ?How to get a Identity Provider Certificate for a Oracle BigMachines/Oracle CPQ Site to enable SSO ?
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Change in pagesSummary: Without any customization , through privileges and roles , can we add any pages into "others" tab in oracle fusion? Content (please ensure you mask any confiden…
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How to update Italy geographiesSummary: Hi, we noticed some postal code are incorrect. The postal code number doesn't match the correct city, after come updates of postal code these have not been prop… -
How to configure copy subscription mapping to copy all covered level fields including customizedHow to configure copy subscription mapping to copy all covered level fields including customized fields. When I duplicate the subscription, not all fields from covered l…
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Manually submitted merged process completed without being in New StatusWe are manually merging certain records and when we click on dispatch, the records are going to the completed status automatically. The expectation was that it should go…
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on March 19th & 20th across our Marketing & Sales Unification, Revenue Transformatio… -
How can I set the flexfield context and values of a hz_locations object using Groovy, REST, or SOAP?Hello all, we use the ATTRIBUTE_CATEGORY column in the HZ_LOCATIONS table to discern between "Home addresses" and "P.O. box addresses". We use this for both Account and …
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Oracle Business Process Composer (BPC) Learning ResourcesHi, I have the Oracle Business Process Composer 14.1.2 User's Guide to explore BPC. Are there any other resources or UCLS courses available?
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Can you please let us know the best practices for assigning scoring for custom match rules?Can you please let us know the best practices/any relevant document for assigning scoring for custom match rules? If we assign a score of 80 and 70 to rule 1 and rule 5 …
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Can we not allow the Lead name to be copied to Opty name while converting a lead?Hi Team, When converting a lead to opty, usually the lead name will be populated to Opportunity Name. Can we make the opty name be entered manually when converting? Rega…Aditya Varma Gadiraju-Oracle 18 views 1 comment 0 points Most recent by Florin Musatoiu - Support-Oracle
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How to make the Opportunity details page read only when the status is WONHi Team, How can we make the whole opportunity details page read only when the status is WON? Regards, AVAditya Varma Gadiraju-Oracle 12 views 1 comment 0 points Most recent by Florin Musatoiu - Support-Oracle
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Can oracle CPQ* Allows to authenticate more than one SSO providerCan oracle Allows to authenticate more than one SSO provider
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Configuring Email Integration multiple domains for Microsoft AzureThe actual purpose of E-mail integration is to record and track the complete email communication between the customer and the sales person in the "Accounts" screen of Or…
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REMINDER: CX Solution Overview Demos this Week!Register today for our CX Solution Engineering led Solution Overview Demos this week on February 19th & 20th across our Marketing & Sales Unification, Revenue Transforma…