Feature Kits
- Smart Lists for a Personalized Sales Experience!
- Actionable Infolets for effective and efficient task-based processes
- Use Access Groups to simplify access to segmented business data
- Workspace for Fast and Easy Access to CX Sales and B2B Service!
- Import and Export Management for faster and easier data loading
- News Feed layout provides a fast home page and improved user experience
B2B Service
Discussion List
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How to create groups in BPM worklistSummary To Create group of users to whom the task should be reassigned in BPM worklist notificationContent Hi All, In BPM worklist bell notification actions there is an … -
Define Custom Summary BoxesSummary: Create custom Summary Boxes to be displayed on the Overview page of Accounts and Contacts Content (required): I see a list of OOTB summary boxes we can add but … -
Default Response/Forward Channel - HRHDSummary: We are trying to remove the other email channels as an options when responding in HRHD. Content (required): Our company has an anti-spoofing policy, so we are t… -
How to find the base table name of a Custom Child ObjectSummary: How to find the base table name of a Custom Child Object. In our case this object has been created as a child object of SR. Version (include the version you are…
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Unable to change the SR Status by Partner UserSummary: We have a scenario where Service Requests are automatically assigned to a Partner user. When the partner user logs in and reviews the SR, he is not able to chan…
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SMS - in OECSummary how do we setup SMS channel in OEC?Content What are the steps involved in setting up SMS channel in OEC? What are the requisites from the customer to procure (li… -
Problem in adding attachment to message on Service Request using REST serviceSummary: I am trying to create an attachment using the below REST service. I have provided the request and response payloads. The response seems to have created the atta… -
Groovy - Unsupported methods .getOrganization()Summary: I'm trying to return the current users Organization for some logic on a page layout. However using the script below it returns null in the logs and when assigni… -
Best practices / software to track changes made to fusion instanceSummary: Best practices / software to track changes made to fusion instance Content (required): Do you track every configuration change made in before-production / produ…user-637687681abda298cf4371136aa33765 2 views 0 comments 1 point Started by user-637687681abda298cf4371136aa33765 -
Need approval process for custom object record creationSummary: We are looking a way to invoke approval process whenever a new record is added in custom object, which we will be using in PDH. Content (required): We need to t… -
Restrict Service request category based on another fieldSummary Restrict Service request category based on another fieldContent Hi, We have a requirement to show only few Categories on Service request based on another field o…
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Linking Custom Fields on the ask a question page on the customer portal pageI have created two custom field on the incident workspace on the agent side, i want to add them on the customer portal on the ask a question page. Am having the below er…
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How to add the Address Entity Tile\Function in Service SpringboardSummary: Want to add Address Entity as a tile in Service Springboard. I checked in Structure module in Sandbox but Address is not available in any of the available sprin…
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How to add the Address Entity Tile\Function in Service SpringboardSummary: Want to add Address Entity as a tile in Service Springboard. I checked in Structure module in Sandbox but Address is not available in any of the available sprin…
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How to Add Child Lookup ValuesSummary: How do I add the new values in child lookup based on field ResolutionCd. The Parent field is ResolveOutcomeCd. Object is Service Request. Any pointers or links …
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Survey Monkey is accessible in China? Can someone please confirm this?Summary: Survey Monkey is accessible in China? Can someone please confirm this? Content (required): Please confirm Survey Monkey is accessible in China? Version (include… -
Action Plan - Business UnitsSummary: When creating a new action plan aciton, is the feature to include the Business Unit still available in the most recent version of B2B? As on some reference docu…
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Improve Style Customization in Latest Authoring EditorOrganization Name (Required - If you are an Oracle Partner, please provide the organization you are logging the idea on behalf of): Oracle - MOS Description (Required): …
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Limit on the levels of Service Request Category hierarchySummary: As far as I know there is no limit or restriction on the levels of categories in a SR category hierarchy. I can create child categories to any level. Please cor… -
Display 2 fields from the same object in another objectSummary: We want to display 2 fields from Address object at Account level. first field is created as Choice List (Dynamic). How do I define the 2nd field so that its val…
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Survey using Engagement Cloud - ServiceSummary Survey using Engagement Cloud - ServiceContent Hi, Can we send survey to customers to capture their feedback on Support Request in Engagement Cloud Service or ma…
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Can we add cc on Inbound message to contacts in Service Request?Summary: Can we add cc on Inbound message to contacts in Service Request? Content (required): Is there a way to parse the email header of the Inbound message and take th…
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DCL field in oracle Engagment cloudSummary: Hi All, Is there any way to add the or conditions in the field. I am trying to retrieve the values of all the Assets which is related to Account and Category we…
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21D - Streamline B2B Document SharingWe are testing the configuration to enable intelligent matching for new suppliers to trading partners in OBN. Here's a link to the documentation. https://www.oracle.com/… -
Calculate Service Request (SR) Milestone on Date ReportedSummary: Change the calculation of SR Milestone from Creation Date to Date Reported Content (required): The client sometimes receives late notice of an issue and raises …
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Understanding SMS [channel Type and Communication Channel) in Service RequestSummary: Need details about SMS (channel Type & Communication Channel) in Service Request. [Assume customer has an SMS gateway] Content (required): I have to achieve fol…
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List of native fields for native objectsSummary: Is there a resource / document / webpage, where I can find a list of the native fields for the native objects? Content (required): I am looking for a single pla…
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PoC for Service EntitlementsSummary: Would like to demo Service Entitlements / Milestones / First Response Metric in a Non-Publishable Sandbox Content (required): I have performed the necessary set…
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Trigger and populate the Resolve Service Request dialog box through codeSummary: Rather have the client click resolve and enter redundant data from the service request into the resolution I would like to trigger and populate the Resolve Serv…
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How to make a record read only based on a field valueSummary: How to make a record read only based on a field value Version (include the version you are using, if applicable): 21C