To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Communication Channels
Discussion List
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Delete Chat LogsContent Hello, How to delete chat logs between agent and customer? Any possibility? Or Can we edit all chat messages for a single customer to blank? I could find all cha…User_2025-02-03-17-50-44-097 26 views 3 comments 0 points Most recent by User_2025-02-03-17-50-44-097 -
How to mantain the same session opening other tabs of the website?Content Hi all, We are implementing the Oracle Right Now chat using the chat widget. Currently, the chat opens in a separate window from which it was invoked, however, I… -
Agent Notification of Chats Waiting in QueueContent I wonder if it is possible to create a popup for chat attendants when their sessions are full and a new chat enters their queue? Edited by Jessica Bradley to inc…
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chat control - HTML confusing to agentsContent A lot of our standard text has HTML that we need to give to customers. However, sometimes the agents need to add a bit of clarifying text before sending the stan…User_2025-01-28-05-44-49-224 48 views 4 comments 0 points Most recent by User_2025-02-03-19-46-15-996
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On submit update lauch page form fields data based on custom field valueContent Hi, I have a added custom field of datatype yes/no in the chat_launch page. On clicking the submit button, if the custom field value is yes then I need to replac…
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The Upload File Size Limitation on the Chat PageContent Hi, Currently we need to know the file size limitation when uploading the file on the Chat page, and whether we can set the limitation size for this? If availabl… -
Associating pre-created incident to request chatContent I am using Connect Web Services to pre-create an incident (say ID-1), and than associate it with a chat session. The association is done through the Request Chat…
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Can agents have the ability to send attachments during chat to customerContent Hi, We have a requirement where customer & agents can share files during the chat. Indeed, customer can send files using "Attach File". I do not see any such fea…
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Do not submit survey for abandoned chatsContent Can I configure any rules that do not send satisfaction survey to Abandoned Chat? Version Service Cloud
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Restyle the Cobrowse button UI.Content Hi, I need to restyle the Cobrowse button UI from standard/utils/CoBrowsePremium. I've searched but I could not find a solution for this in the documentation. Th…
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Chat AvailabilityContent Is there a way to have Chat set to show Available when an agent is maxed out (placing the customer in the queue), but Unavailable if zero agents are logged in? V…
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Web Chat now takes users to the Support Centre PageContent Our web chat would normally take the users to an available agent, but all of a sudden once they prompt for their name and email it takes them to the "Support Cen…
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Re-connect with same chat agentContent One of our supervisors posed an interesting question. We enable our customers on the phone to connect to the same agent on subsequent calls, if they provide an i… -
What is the priority of the Client in a queue transfer?Content When I transfer a consumer from my queue to another, does he enter as the first one to be served or wait for those who are waiting to be served? If he has to wai…User_2025-02-03-17-19-40-969 13 views 5 comments 1 point Most recent by User_2025-02-03-17-19-40-969
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Question box in chat workspaceContent Does anyone use the Question box? We are upgrading to 17D from August 2017 I noticed this is empty. Where is the end user presented this field to enter a questio…User_2025-02-03-19-38-44-342 22 views 3 comments 0 points Most recent by User_2025-02-03-19-38-44-342
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chat_landing.phpContent Hi all! How can I make the client not be able to access the chat_landing directory without passing through chat_launch? Version Customer Portal -
Chat is not Currently AvailableContent This is definitely a newbie question, but I could really use a push in the right direction here. I'm attempting to turn chat on for my organization. We have purc… -
Keywords in an abandoned chat.Content Hi, I am looking for a way to report on abandoned chats that have certain keywords in the question/customer thread. I have a report to show all abandoned chats, …User_2025-02-03-16-51-39-328 31 views 8 comments 1 point Most recent by User_2025-02-03-16-51-39-328
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Process when agents are unavailableContent When agents are unavailable to chat for any reason (left desk, not logged in, on a call, etc.), is there a way to limit the queue time after checking for availab…User_2025-02-01-08-28-34-282 29 views 4 comments 1 point Most recent by User_2025-02-01-08-28-34-282
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Chat Launch Page Challenge QuestionContent Is it possible to ask a yes/no question on the Chat_Launch page that would launch chat for a no and redirect to another page with a different message? Scenario: …
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Disposition ReportingContent Need to run a report on chats that are closed out, and dispositioned. Would like to see how many chats are filed away into the certain dispositions, and if we ca…
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Next Ask the Experts webinars to dive into "Chat Widgets" and "Chat Reporting"Content On behalf of the Oracle Service Cloud team, I'd like to invite you to participate in our next season of Ask the Experts webinar series. These webinars are a long… -
Cobrowse widget is not working in development mode in Chrome.Content Hi, I've added the CobrowsePremium in the template and in chat_landing and I can't see the Cobrowse widget button when testing with Chrome in chat_launch. How ca…User_2025-02-03-18-57-54-315 24 views 7 comments 0 points Most recent by User_2025-02-03-18-57-54-315
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chat: anonymous email and name when user exist in databaseContent Hi friends, I'm super noob with rightnow... I had to make an user id validation for the chat form, it works fine, when a new user fill fields and send the chat r…User_2025-02-03-19-30-52-315 35 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328
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Multiple instances of Syndicated Proactive Chat with Engagement EngingeContent Hi there- We are looking to use multiple instances of the Syndicated Proactive Chat based out of one interface by using the Engagement Engine. What is the best w… -
Chat avatar change for male and femaleContent Hi, I would like to see if possible to change the chat avatar based on the logged in user. I know it is possible to change the avatar image, but the new image wi… -
Custom Chat ToolbarContent Hi, I'm developing a custom chat tool bar using CHAT API. Intention to replicate same features as like OSC Chat toolbar (login/logout,Ready/Not Ready and Pull Ch…User_2025-02-03-18-47-15-330 30 views 11 comments 0 points Most recent by User_2025-02-03-18-47-15-330
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Need a way to conference into a queue instead of picking a specific agentContent Hi, We have a requirement where the chat conference needs to be routed to a queue instead of single agent. I am not sure whether there is any built in functional…User_2025-02-03-19-25-28-008 35 views 3 comments 0 points Most recent by User_2025-02-03-19-25-28-008
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When can I restart a chat session?Content Hi all, I would like to know when you can restart a chat session. I have tried to replicate this casuistry in all possible ways, but still nothing is reflected.
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Live Chat Flag / AlertContent Not sure this is possible but looking for a way to flag or alert an agent to a particular phrase on Live Chat. So if a customer was to say a specific phrase it c…